Users in these regions may have additional rights or different terms compared to the standard agreement, and they should review the applicable appendix to understand their specific rights.
Consumer impact
Roblox users β including children β face significant restrictions on their legal rights, as U.S. users must resolve all disputes through binding individual arbitration and waive the right to participate in class action lawsuits. Purchased virtual items and Robux balances can be forfeited without refund if an account is suspended or terminated at Roblox's sole discretion. You can opt out of the arbitration agreement by following the opt-out procedure described in Section 11 of the Terms, typically within 30 days of accepting them.
Applicable agencies
State Attorney General
State AGs in California, New York, Texas, and other states can investigate violations of state consumer protection and privacy laws, including CCPA (California), SHIELD Act (New York), and equivalents.
Who can file: Residents of states with comprehensive privacy laws β primarily California, Virginia, Colorado, Connecticut, and Utah
What you need: Evidence of the violation, explanation of how your state rights were affected, and your account or contact information with the company
What to expect: Outcomes vary by state. May result in investigation, enforcement action, or requirement for the company to change practices. No direct individual compensation in most cases.
Search "[your state] attorney general consumer complaint" to find your state's direct complaint form