Parents are legally responsible for purchases made by their children on Roblox, including Robux purchases, which means they may be held liable for spending they did not directly authorize.
Consumer impact
Roblox users β including children β face significant restrictions on their legal rights, as U.S. users must resolve all disputes through binding individual arbitration and waive the right to participate in class action lawsuits. Purchased virtual items and Robux balances can be forfeited without refund if an account is suspended or terminated at Roblox's sole discretion. You can opt out of the arbitration agreement by following the opt-out procedure described in Section 11 of the Terms, typically within 30 days of accepting them.
Applicable agencies
Federal Trade Commission (ftc)
Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
Who can file: Anyone affected by the company's practices (US or international)
What you need: Your account details, a timeline of relevant events, and a description of the specific issue
What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation
State AGs in California, New York, Texas, and other states can investigate violations of state consumer protection and privacy laws, including CCPA (California), SHIELD Act (New York), and equivalents.
Who can file: Residents of states with comprehensive privacy laws β primarily California, Virginia, Colorado, Connecticut, and Utah
What you need: Evidence of the violation, explanation of how your state rights were affected, and your account or contact information with the company
What to expect: Outcomes vary by state. May result in investigation, enforcement action, or requirement for the company to change practices. No direct individual compensation in most cases.
Search "[your state] attorney general consumer complaint" to find your state's direct complaint form