Your financial and billing information is shared with third-party payment processors who have their own privacy policies, and Roblox retains some transaction data for legal and platform integrity purposes.
Consumer impact
Roblox collects a broad range of personal data including usage behavior, device information, location data, chat content, and billing details, and shares this with advertising partners, analytics providers, and third-party developers. User-generated content including chat and audio may be used to train AI/ML systems. You can submit a data deletion or access request via Roblox's Customer Support Form at https://www.roblox.com/support or by emailing privacy@roblox.com.
What you can do
⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
Dispute a Fee
For billing disputes or concerns about stored payment information, contact Roblox via the Customer Support Form at https://www.roblox.com/support and select the billing/payment category.
Applicable agencies
Consumer Financial Protection Bureau (cfpb)
Regulates consumer financial products and services. Can investigate companies for unfair, deceptive, or abusive financial practices including improper fees, billing errors, and data misuse.
Who can file: Anyone who has used a consumer financial product or service in the US
What you need: Account number or details, dates of transactions or events, description of the issue, and any supporting documents
What to expect: The company must respond within 15 days. The CFPB forwards your complaint and may use it in enforcement actions. Individual compensation is possible in some cases.