Arbitration removes your ability to have a judge or jury hear your case in court, and typically favors companies over individual consumers.
Peloton's terms significantly limit consumers' legal options by requiring binding arbitration and waiving the right to participate in class action lawsuits, which can make it harder to seek remedies for widespread issues. Subscriptions auto-renew and Peloton reserves the right to change pricing or discontinue services with limited notice. You can opt out of mandatory arbitration by sending written notice to Peloton within 30 days of creating your account.