If you need to take legal action against Peloton outside of arbitration, you may need to do so in New York regardless of where you live, which adds cost and inconvenience.
Peloton's terms significantly limit consumers' legal options by requiring binding arbitration and waiving the right to participate in class action lawsuits, which can make it harder to seek remedies for widespread issues. Subscriptions auto-renew and Peloton reserves the right to change pricing or discontinue services with limited notice. You can opt out of mandatory arbitration by sending written notice to Peloton within 30 days of creating your account.