The Netflix service is provided 'as is' and without warranty or condition. In particular, our service may not be uninterrupted or error-free. You waive all special, indirect and consequential damages against us.
This disclaimer means that if Netflix goes down, content becomes unavailable, or the service malfunctions, you have no contractual right to compensation — though statutory consumer rights in your country may still apply.
Netflix's Terms of Use bind subscribers to non-refundable billing cycles, automatic charges to backup payment methods, and a class action waiver that limits how legal disputes can be brought. Users who cancel mid-cycle will lose the remaining days of their paid period with no credit or refund. You can cancel your membership at any time by visiting the Account page on netflix.com before your billing date to avoid being charged for the next cycle.