Reliability and safety. We work to develop AI systems that are reliable and safe, and that perform as expected when deployed in real-world scenarios.
AI system failures in safety-critical applications — healthcare, transportation, public safety — can cause physical harm; this commitment, without specified testing standards or third-party safety certifications, provides limited consumer assurance.
This document describes Microsoft's internal ethical framework for AI development but does not grant consumers any enforceable rights, data deletion options, or complaint procedures in relation to AI-driven decisions that may affect them. Consumers who use Microsoft AI products like Copilot or Azure OpenAI Service are subject to separate terms of service and privacy policies that govern actual data handling, and this page does not modify or supplement those agreements. You can review Microsoft's Privacy Statement at microsoft.com/en-us/privacy and submit data rights requests through Microsoft's Privacy Dashboard if you are concerned about how your personal data is used by Microsoft AI systems.