If you have a dispute with MetaMask or Consensys, you must resolve it through binding individual arbitration rather than going to court, unless you opt out within 30 days of agreeing to the Terms.
Arbitration removes your right to a jury trial and limits your ability to appeal decisions, and proceedings are often less favorable to consumers than court litigation.
The mandatory arbitration provision with class action waiver raises potential enforceability concerns under state consumer protection statutes (e.g., California's Consumers Legal Remedies Act) and should be reviewed in the context of applicable jurisdictional restrictions on arbitration agreements.
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MetaMask users bear full responsibility for safeguarding their private keys and seed phrases, with no recovery option if these are lost β meaning lost funds are permanently unrecoverable. The terms include mandatory arbitration and a class action waiver, which significantly limits users' ability to pursue legal remedies collectively. You can opt out of the arbitration clause by sending written notice to Consensys within 30 days of first agreeing to the Terms.