If your child is harmed through the service — for example, through exposure to inappropriate content or a data breach — Meta's financial liability to your family may be significantly capped or excluded.
Consumer impact
This document governs how Meta collects and uses data from children using Messenger Kids, with parents acting as consent proxies. Meta retains broad rights to collect usage data from minors, subject to COPPA requirements, and parents have limited but meaningful controls over their child's account and contacts. You can review and adjust your child's contact list and privacy settings directly through the parent dashboard linked to your Facebook account.
Applicable agencies
State Attorney General
State AGs in California, New York, Texas, and other states can investigate violations of state consumer protection and privacy laws, including CCPA (California), SHIELD Act (New York), and equivalents.
Who can file: Residents of states with comprehensive privacy laws — primarily California, Virginia, Colorado, Connecticut, and Utah
What you need: Evidence of the violation, explanation of how your state rights were affected, and your account or contact information with the company
What to expect: Outcomes vary by state. May result in investigation, enforcement action, or requirement for the company to change practices. No direct individual compensation in most cases.
Search "[your state] attorney general consumer complaint" to find your state's direct complaint form