Your personal data including home address is shared with shipping and payment partners when you buy a Ledger device, and given Ledger's history of a significant customer data breach in 2020, understanding how your data is handled remains a material privacy consideration.
Ledger's sales terms transfer risk of loss or damage to the buyer the moment the device is handed to the shipping carrier, meaning consumers bear responsibility for lost or damaged shipments before they receive their product. The terms also broadly exclude Ledger's liability for any cryptocurrency losses, wallet compromise, or indirect damages resulting from use of the device, which is significant given the high-value assets these wallets protect. You can document your delivery condition with photographs immediately upon receipt and retain all packaging to support any warranty or return claim through Ledger's support portal.