What can I do about this clause?

{'method': 'WEB_FORM', 'recipient': 'https://klingai.com — use support/contact form to dispute forfeited credits', 'difficulty': 'MODERATE', 'action_type': 'DISPUTE_FEE', 'instructions': "If credits expire without warning or the expiry terms were not clearly disclosed at purchase, contact Kling AI support via the website's contact form and request a refund or credit restoration, citing the date of purchase and amount forfeited.", 'deadline_days': 30, 'deadline_hours': None}

Which regulatory agencies enforce this type of clause?

{'agency': 'FTC', 'reason': 'The FTC enforces against unfair or deceptive prepaid credit and subscription practices under FTC Act Section 5, including inadequate disclosure of expiry and non-refund terms.', 'complaint_url': 'https://reportfraud.ftc.gov/'}, {'agency': 'State_AG', 'reason': 'California AG enforces the UCL and CLRA against unfair non-refundable expiring credit terms sold to California consumers.', 'complaint_url': 'https://www.naag.org/find-my-ag/'}

What is the severity of this clause?

ConductAtlas classifies this Resource Package Expiry and Non-Carryover clause as medium severity. Severity reflects the magnitude of rights affected, the breadth of users impacted, and the degree of discretion the platform retains.

Resource Package Expiry and Non-Carryover — Kling AI

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What it is

Any unused credits you purchase in a resource package will expire and be permanently forfeited — they cannot be rolled over to the next billing period.

Consumer impact (what this means for users)

If you buy an API resource package from Kling AI and don't use all the credits before they expire, you lose the remaining balance with no refund or carryover — this is a direct financial risk for occasional or unpredictable users.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.

Dispute a Fee
Within 30 days
If credits expire without warning or the expiry terms were not clearly disclosed at purchase, contact Kling AI support via the website's contact form and request a refund or credit restoration, citing the date of purchase and amount forfeited.

Cross-platform context

See how other platforms handle Resource Package Expiry and Non-Carryover and similar clauses.

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Why it matters (compliance & risk perspective)

Purchasing resource packages that expire without rollover means you can lose paid-for credits if you don't use them within the validity period, creating direct financial loss.

View original clause language

Unused resource package balance does not carry over and will be cleared upon expiration.

Institutional analysis (Compliance & legal intelligence)

1) REGULATORY FRAMEWORK: The FTC Act Section 5 prohibits unfair or deceptive trade practices, and the FTC's guidance on negative option and prepaid credit plans requires clear disclosure of expiration terms at point of sale. California's Consumer Legal Remedies Act (CLRA, Cal. Civ. Code §1750) and Unfair Competition Law (UCL, Bus. & Prof. Code §17200) may apply to non-refundable expiring credits sold to California residents. EU Consumer Rights Directive (2011/83/EU) Art. 6 requires clear pre-contractual disclosure of payment terms. The UK Consumer Rights Act 2015 Section 62 requires fairness in contract terms. 2)

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Applicable agencies

FTC

The FTC enforces against unfair or deceptive prepaid credit and subscription practices under FTC Act Section 5, including inadequate disclosure of expiry and non-refund terms.
File a complaint →
State AG

California AG enforces the UCL and CLRA against unfair non-refundable expiring credit terms sold to California consumers.
File a complaint →

Provision details

Document information

Document

Kling AI Privacy Policy

Entity

Kling AI

Document last updated

April 29, 2026

Tracking information

First tracked

April 30, 2026

Last verified

April 30, 2026

Record ID

CA-P-004061

Document ID

CA-D-00499

Evidence Provenance

Source URL

https://klingai.com/privacy-policy

Wayback Machine

View archived versions →

SHA-256

df45b07e6ba976b9f32b6ddc96141fbbe8bc337a6b3cd132ee427603d1adab13

Verified

✓ Snapshot stored ✓ Change verified

How to Cite

ConductAtlas Policy Archive
Entity: Kling AI | Document: Kling AI Privacy Policy | Record: CA-P-004061
Captured: 2026-04-30 05:43:29 UTC | SHA-256: df45b07e6ba976b9…
URL: https://conductatlas.com/platform/kling-ai/kling-ai-privacy-policy/resource-package-expiry-and-non-carryover/
Accessed: May 2, 2026

Classification

Severity

Medium

Resource Package Expiry and Non-Carryover