Hinge · Hinge Terms of Service

Subscription Auto-Renewal

Medium severity
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Why it matters

Users who forget to cancel before renewal will be charged for another billing period, and refunds are not generally available after the renewal charge is processed.

Consumer impact

Hinge users must submit almost all legal disputes to binding arbitration and waive their right to participate in class action lawsuits, significantly limiting legal recourse against the company. Subscriptions automatically renew and Hinge reserves the right to change subscription features at any time without offering refunds in most cases. You can opt out of the mandatory arbitration clause by sending written notice to legal@hinge.co within 30 days of first agreeing to the Terms.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Cancel Subscription
    To cancel a subscription purchased directly through Hinge, contact hello@hinge.co before your renewal date. If you subscribed via Apple App Store, cancel through your Apple ID account settings. If via Google Play, cancel through the Google Play app.

Applicable agencies

  • FTC
    The FTC regulates negative option and auto-renewal practices under its Negative Option Rule and Section 5 of the FTC Act, requiring clear disclosure and easy cancellation.
    File a complaint →
  • State AG
    California and other states have specific auto-renewal laws that may impose additional disclosure and cancellation requirements beyond federal standards.
    File a complaint →

Provision details

Document information
Document
Hinge Terms of Service
Entity
Hinge
Document last updated
March 24, 2026
Tracking information
First tracked
March 20, 2026
Last verified
March 20, 2026
Record ID
CA-P-001225
Document ID
CA-D-00229
Evidence Provenance
Source URL
Wayback Machine
SHA-256
7ec908e4f0c0d2a2dcec34d8ec1e2e59cdfdef88469dbedd44c984d87df8ffb7
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Hinge | Document: Hinge Terms of Service | Record: CA-P-001225
Captured: 2026-03-20 10:24:46 UTC | SHA-256: 7ec908e4f0c0d2a2…
URL: https://conductatlas.com/platform/hinge/hinge-terms-of-service/subscription-auto-renewal/
Accessed: April 4, 2026
Classification
Severity
Medium
Categories

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