If you have a dispute with Headspace, you must resolve it through private arbitration rather than going to court, and you cannot join or start a class-action lawsuit against Headspace.
This prevents you from banding together with other affected users to hold Headspace accountable through the courts, which is often the only practical way to pursue small individual claims.
The mandatory arbitration clause with class action waiver raises enforceability concerns under California law (AB 51 context) and EU consumer protection law; enterprise buyers should assess jurisdiction-specific carve-outs and whether B2B agreements are similarly constrained.
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Headspace collects sensitive mental health and wellness data and processes it under multiple privacy regimes including GDPR and US state consumer health data laws. Users are bound by mandatory arbitration and waive class-action rights, limiting legal recourse if something goes wrong. You can opt out of arbitration by sending written notice to Headspace within 30 days of first agreeing to these Terms.