As Google deploys AI in consequential contexts including health information, navigation, financial tools, and communication, safety failures in AI outputs could cause direct physical or financial harm to users who rely on them.
Google's AI Principles set out aspirational commitments about what kinds of AI the company will and won't build, which indirectly affects every person who uses Google products — from Search to Gemini to Google Workspace. However, the document creates no legally enforceable rights for consumers: there is no opt-out mechanism, no user complaint pathway, and no independent auditor verifying compliance with the stated principles. You can file a complaint with the FTC at reportfraud.ftc.gov if you believe Google's AI practices contradict its publicly stated principles.