Be accountable to people. We will design AI systems that provide appropriate opportunities for feedback, relevant explanations, and appeal. Our AI tools will be held to the same standards of quality, and subject to the same controls and policies, that we apply across our products and services.
This is the closest this document comes to granting users a right of recourse against AI decisions, but it is framed as a design aspiration rather than a legally enforceable right.
Google's AI Principles set out aspirational commitments about what kinds of AI the company will and won't build, which indirectly affects every person who uses Google products — from Search to Gemini to Google Workspace. However, the document creates no legally enforceable rights for consumers: there is no opt-out mechanism, no user complaint pathway, and no independent auditor verifying compliance with the stated principles. You can file a complaint with the FTC at reportfraud.ftc.gov if you believe Google's AI practices contradict its publicly stated principles.