This is Fiverr's rulebook for everyone who uses their website — whether you're hiring a freelancer or offering your services. It covers how payments work, what Fiverr can do with content you post, and what happens if something goes wrong with an order. Important things to know: Fiverr charges buyers a service fee on top of the listed price, Fiverr can suspend your account, and US users generally have to settle disputes through arbitration rather than in court.
Technical Summary
Fiverr's Terms of Service governs the use of Fiverr's online marketplace platform connecting buyers (users purchasing services) and sellers (freelancers offering services called 'Gigs'). The document establishes key obligations including user registration requirements, content ownership and licensing provisions, payment and fee structures (including a service fee applied to buyers), intellectual property rights, dispute resolution procedures, and limitations of liability. Notable provisions include Fiverr's broad license to use user-generated content, mandatory arbitration clauses for US users, seller revenue withdrawal conditions, and broad account suspension rights reserved to Fiverr. The ToS also addresses prohibited conduct, order cancellation policies, and seller/buyer obligations in completing transactions.
Institutional Analysis
The ToS engages FTC consumer protection standards through its arbitration, fee disclosure, and account termination provisions, and may intersect with GDPR and CCPA through its data collection and con…
The ToS engages FTC consumer protection standards through its arbitration, fee disclosure, and account termination provisions, and may intersect with GDPR and CCPA through its data collection and content licensing terms. Legal teams should scrutinize the broad indemnification clauses, the scope of …
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US-based users must resolve disputes with Fiverr through binding arbitration rather than going to court, and cannot join class action lawsuits against Fiverr.
Fiverr reserves the right to suspend or permanently terminate your account at its discretion, including withholding pending funds, if it believes you have violated the Terms of Service.
Fiverr limits the maximum amount they can be held responsible for to the fees you paid in the 12 months prior to your claim, and disclaims liability for many types of losses entirely.
When you post content on Fiverr — including Gig descriptions, images, or other materials — you grant Fiverr a broad, worldwide, royalty-free license to use, reproduce, and display that content.
Sellers must wait a specified clearing period before withdrawing their earnings, and Fiverr may place additional holds on funds in certain circumstances.
Orders can be cancelled under specific conditions, but refund eligibility and the process for disputes about delivered work are governed by Fiverr's policies, which favour resolution through Fiverr's own dispute system.
Fiverr prohibits a wide range of content and conduct on its platform and can remove content or take action against users who violate these restrictions without necessarily providing advance notice.
Fiverr's Terms are governed by Israeli law for non-US users, and the laws of the State of California for US users, with disputes subject to courts in those jurisdictions if arbitration does not apply.