This means you cannot sue Chegg in court or combine your claim with other users, which makes it much harder and more expensive to pursue small or individual grievances.
Consumer impact
Chegg's terms significantly limit consumers' legal options by requiring mandatory binding arbitration and waiving class action rights, meaning users cannot sue Chegg in court or join group lawsuits. Subscriptions auto-renew and Chegg limits its financial liability to the amount paid in the prior six months, capping potential compensation in disputes. You can opt out of the arbitration clause by sending a written notice to Chegg within 30 days of agreeing to the terms.
What you can do
⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
Opt Out of Arbitration
Within 30 days
Write a letter stating your name, account email, and that you are opting out of the arbitration agreement. Mail it to Chegg's Legal Department at 3990 Freedom Circle, Santa Clara, CA 95054 within 30 days of accepting the Terms of Use.
Applicable agencies
FTC
The FTC oversees unfair or deceptive trade practices, including mandatory arbitration clauses that may limit consumer rights.