Chegg · Chegg Terms of Use

Account Suspension and Termination

Medium severity
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Why it matters

You could lose access to services you have paid for if Chegg suspends your account, and the terms limit your ability to challenge this decision.

Consumer impact

Chegg's terms significantly limit consumers' legal options by requiring mandatory binding arbitration and waiving class action rights, meaning users cannot sue Chegg in court or join group lawsuits. Subscriptions auto-renew and Chegg limits its financial liability to the amount paid in the prior six months, capping potential compensation in disputes. You can opt out of the arbitration clause by sending a written notice to Chegg within 30 days of agreeing to the terms.

Applicable agencies

  • FTC
    The FTC oversees unfair business practices, including account termination policies that deprive consumers of paid services without adequate notice or refund.
    File a complaint →
  • State AG
    State attorneys general can investigate account termination practices that violate state consumer protection statutes.
    File a complaint →

Provision details

Document information
Document
Chegg Terms of Use
Entity
Chegg
Document last updated
March 24, 2026
Tracking information
First tracked
March 24, 2026
Last verified
March 24, 2026
Record ID
CA-P-001820
Document ID
CA-D-00394
Evidence Provenance
Source URL
Wayback Machine
SHA-256
c8e08af0b2ac4d4fd2717174fef18ecd5d5cc46aa6c8004e99c07f763c7c6a0f
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Chegg | Document: Chegg Terms of Use | Record: CA-P-001820
Captured: 2026-03-24 06:58:24 UTC | SHA-256: c8e08af0b2ac4d4f…
URL: https://conductatlas.com/platform/chegg/chegg-terms-of-use/account-suspension-and-termination/
Accessed: April 4, 2026
Classification
Severity
Medium
Categories

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