Once you buy an app, song, movie, or book from Apple, you generally cannot get your money back — refunds are at Apple's sole discretion and are not guaranteed.
Consumer impact (what this means for users)
If you buy a paid app that doesn't work, a movie you didn't intend to purchase, or a subscription you were accidentally charged for, Apple is not contractually obligated to refund you — refunds are entirely discretionary through Apple's reportaproblem.apple.com portal.
What you can do
⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
Dispute a Fee
Within 90 days
Visit reportaproblem.apple.com, sign in with your Apple ID, locate the purchase you wish to dispute, select 'I didn't mean to make this purchase' or the relevant reason, and submit your refund request. Apple reviews requests on a discretionary basis and will notify you by email.
Cross-platform context
See how other platforms handle All Sales Final / No Refund Policy and similar clauses.
This policy means consumers who purchase defective apps, accidentally buy content, or are dissatisfied with a product have no contractual right to a refund, placing significant financial risk on users.
View original clause language
ALL PURCHASES MADE THROUGH THE SERVICE ARE FINAL. FEES PAID ARE NON-REFUNDABLE EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS AND CONDITIONS. When you make a purchase in the App Store, you can ask for a refund by going to reportaproblem.apple.com and following the applicable instructions. Refunds are not provided for digital content that has been downloaded or streamed, except where required by applicable law.
REGULATORY FRAMEWORK: This provision implicates ROSCA (15 U.S.C. §8403), which requires that negative option and purchase terms be clearly disclosed before consumers are charged. The FTC's Negative Option Rule (16 C.F.R. Part 425, updated 2023) requires clear and conspicuous disclosure of all material purchase terms. The EU Consumer Rights Directive (2011/83/EU Art. 9) grants a 14-day withdrawal right for digital content purchases that conflicts with Apple's all-sales-final policy for EU consumers. California Business and Professions Code §17200 (UCL) prohibits unfair business practices, including non-refund policies that may be deemed unconscionable.
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Applicable agencies
FTC
The FTC has authority over unfair or deceptive sales practices, including no-refund policies that are not clearly disclosed to consumers at the point of purchase.
State attorneys general in California and New York have consumer protection jurisdiction over no-refund policies that may violate state Unfair Business Practices or consumer contract statutes.