Even if Anthropic's AI gives you harmful or incorrect information that causes you significant loss, your compensation is severely capped.
Consumer impact
Your conversations with Claude may be used to train Anthropic's AI models by default, though you can opt out in account settings. Subscriptions auto-renew and fees are generally non-refundable, so cancellation timing is critical. You can opt out of AI model training by going to your account settings on Claude.ai.
Applicable agencies
Federal Trade Commission (ftc)
Oversees unfair or deceptive business practices and can investigate companies that mislead consumers about data collection, sharing, or use.
Who can file: Anyone affected by the company's practices (US or international)
What you need: Your account details, a timeline of relevant events, and a description of the specific issue
What to expect: Complaints inform FTC enforcement priorities and investigations but do not result in individual resolution or compensation