Amazon · AWS Acceptable Use Policy

Customer Liability for End-User Conduct

High severity
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What it is

You agree to ensure that your use of the Services does not violate this policy. You are responsible for ensuring that your end users comply with this policy.

Why it matters

Businesses hosting customer-facing applications on AWS can lose their entire cloud infrastructure if their end-users violate the AUP, even if the business itself was unaware of the violation.

Consumer impact

AWS's AUP binds all customers — from individual developers to large enterprises — to a broad set of prohibited use categories, and makes customers responsible for ensuring their own end-users comply. AWS retains the unilateral right to investigate suspected violations and to suspend or remove access to content or resources without prior notice, which can cause immediate service disruption. If you host applications or services on AWS, you should review whether your own terms of service pass these obligations through to your end-users, as failure to do so creates direct liability under your AWS contract.

Applicable agencies

  • FTC
    FTC has enforcement authority over platform operators whose inadequate user conduct controls facilitate unfair or deceptive practices under FTC Act Section 5.
    File a complaint →

Provision details

Document information
Document
AWS Acceptable Use Policy
Entity
Amazon
Document last updated
March 24, 2026
Tracking information
First tracked
March 6, 2026
Last verified
April 4, 2026
Record ID
CA-P-002109
Document ID
CA-D-00028
Evidence Provenance
Source URL
Wayback Machine
SHA-256
c61af89c19589f506fd3fc8bbb8010407f0052d2e845554c876b99cc2495d2ce
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Amazon | Document: AWS Acceptable Use Policy | Record: CA-P-002109
Captured: 2026-03-06 20:03:12 UTC | SHA-256: c61af89c19589f50…
URL: https://conductatlas.com/platform/amazon/aws-acceptable-use-policy/customer-liability-for-end-user-conduct/
Accessed: April 4, 2026
Classification
Severity
High
Categories

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