Amazon · AWS Acceptable Use Policy

Abuse Reporting Mechanism

Low severity
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What it is

To report a violation of this policy, please contact us at https://aws.amazon.com/forms/report-abuse.

Why it matters

This provision establishes AWS's official channel for third-party abuse reports, which is relevant for both victims of AWS-hosted abuse and AWS customers who need to understand how complaints against their accounts are initiated.

Consumer impact

AWS's AUP binds all customers — from individual developers to large enterprises — to a broad set of prohibited use categories, and makes customers responsible for ensuring their own end-users comply. AWS retains the unilateral right to investigate suspected violations and to suspend or remove access to content or resources without prior notice, which can cause immediate service disruption. If you host applications or services on AWS, you should review whether your own terms of service pass these obligations through to your end-users, as failure to do so creates direct liability under your AWS contract.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Dispute a Fee
    Navigate to the AWS abuse report form at https://aws.amazon.com/forms/report-abuse, select the category of abuse you are reporting, provide your contact information and details of the suspected violation, and submit the form.

Applicable agencies

  • FTC
    FTC accepts complaints about internet abuse including spam, phishing, and online fraud that may originate from cloud infrastructure.
    File a complaint →

Provision details

Document information
Document
AWS Acceptable Use Policy
Entity
Amazon
Document last updated
March 24, 2026
Tracking information
First tracked
March 6, 2026
Last verified
April 4, 2026
Record ID
CA-P-000256
Document ID
CA-D-00028
Evidence Provenance
Source URL
Wayback Machine
SHA-256
c61af89c19589f506fd3fc8bbb8010407f0052d2e845554c876b99cc2495d2ce
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Amazon | Document: AWS Acceptable Use Policy | Record: CA-P-000256
Captured: 2026-03-06 20:03:12 UTC | SHA-256: c61af89c19589f50…
URL: https://conductatlas.com/platform/amazon/aws-acceptable-use-policy/abuse-reporting-mechanism/
Accessed: April 4, 2026
Classification
Severity
Low
Categories

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