| April 18, 2026 07:54 UTC | April 19, 2026 06:19 UTC | ||||
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| f | 1 | Skip to main content | f | 1 | Skip to main content |
| n | 2 | KHR | n | 2 | USD |
| 3 | Choose your currency. | 3 | Choose your currency. | ||
| n | 4 | Your current currency is Cambodia Riel | n | 4 | Your current currency is U.S. Dollar |
| 5 | Choose your language. | 5 | Choose your language. | ||
| 6 | Your current language is English (US) | 6 | Your current language is English (US) | ||
| 7 | Get help with your reservation | 7 | Get help with your reservation | ||
| 10 | Sign in | 10 | Sign in | ||
| 11 | Stays | 11 | Stays | ||
| 12 | Flights | 12 | Flights | ||
| n | n | 13 | Flight + Hotel | ||
| 13 | Car rental | 14 | Car rental | ||
| 14 | Attractions | 15 | Attractions | ||
| 15 | Airport taxis | 16 | Airport taxis | ||
| 33 | Select a page | 34 | Select a page | ||
| 34 | Terms of Service | 35 | Terms of Service | ||
| 35 | Customer terms of service | 36 | Customer terms of service | ||
| n | 36 | Updated September 15, 2025 | n | 37 | Updated August 25, 2025 |
| 37 | 38 | ||||
| 38 | 39 | ||||
| n | 39 | Summary of these Terms | n | 40 | Review section A20 carefully, as it contains provisions governing how to resolve |
| > | disputes between you and Booking.com (the “arbitration agreement”). Among other | ||||
| > | things, section A20 includes an agreement to arbitrate that requires, with limi | ||||
| > | ted exceptions, that all disputes between you and us will be resolved by binding | ||||
| > | and final arbitration. Section A20 also contains a class action and jury trial | ||||
| > | waiver. | ||||
| 40 | Along with the Terms on this page, two other documents form part of our contract | 41 | Unless you opt out of the agreement to arbitrate within 30 days: (1) you will on | ||
| > | with you: | > | ly be permitted to pursue disputes or claims and seek relief against us through | ||
| > | binding, final arbitration, with limited exceptions, and you waive your right to | ||||
| > | participate in a class action lawsuit or other representative proceeding or cla | ||||
| > | ss-wide arbitration; and (2) you are waiving your right to pursue disputes or cl | ||||
| > | aims and seek relief in a court of law and to have a jury trial. | ||||
| 41 | Our How We Work page helps you use our Platform and understand our reviews, rank | ||||
| > | ings, recommendations, how we make money, and more. | ||||
| 42 | Our Content Standards and Guidelines help us keep everything on our Platform rel | ||||
| > | evant to and appropriate for our global audience without limiting freedom of exp | ||||
| > | ression. They tell you how we manage content and online safety and take action a | ||||
| > | gainst anything inappropriate. | ||||
| 43 | By agreeing to our Terms, you agree to everything in all three documents. If you | ||||
| > | don’t accept any of these Terms, please don’t use our Platform. | ||||
| 44 | All this information is important because it (along with your booking confirmati | ||||
| > | on email and any pre-contractual information provided before you book) sets out | ||||
| > | the legal terms on which Service Providers offer their Travel Experiences throug | ||||
| > | h our Platform. | ||||
| 45 | If something goes wrong with your Travel Experience, Section A16 of these Terms | ||||
| > | explains what you can do about it. This includes making a complaint to us, going | ||||
| > | to court, and (in some cases) using an online dispute resolution service. | ||||
| 46 | If you want to appeal to a moderation decision or report any content on our Plat | ||||
| > | form, our Content Standards and Guidelines explain how to do so and how we manag | ||||
| > | e these requests. | ||||
| 47 | This summary isn’t part of our Terms or a legal document. It’s just a simple exp | ||||
| > | lanation of our Terms. We encourage you to read each document in full. Some of t | ||||
| > | he words in this summary have specific meanings, so be sure to refer to the Book | ||||
| > | ing.com dictionary at the end of these Terms. | ||||
| 48 | Table of contents | 42 | Table of contents | ||
| 49 | A. All Travel Experiences | 43 | A. All Travel Experiences | ||
| 50 | B. Accommodations | 44 | B. Accommodations | ||
| 51 | C. Attractions | 45 | C. Attractions | ||
| 52 | D. Car rentals | 46 | D. Car rentals | ||
| 53 | E. Flights | 47 | E. Flights | ||
| n | 54 | F. Private and public transportation | n | 48 | F. Private and Public Transportation |
| 49 | G. Cruises | ||||
| 55 | Booking.com dictionary | 50 | Booking.com dictionary | ||
| 56 | Previous terms of service | 51 | Previous terms of service | ||
| 57 | A. All Travel Experiences | 52 | A. All Travel Experiences | ||
| 74 | A17. Communication with the Service Provider | 69 | A17. Communication with the Service Provider | ||
| 75 | A18. Measures against unacceptable behavior | 70 | A18. Measures against unacceptable behavior | ||
| 76 | A19. Limitation of liability | 71 | A19. Limitation of liability | ||
| n | 77 | A20. Applicable law and forum | n | 72 | A20. Arbitration agreement |
| 78 | A21. Linked travel arrangements | ||||
| 79 | A22. Modification clause | ||||
| 80 | A1. Definitions | 73 | A1. Definitions | ||
| 81 | 1. Some words here have specific meanings, so be sure to refer to the Booking.co | 74 | 1. Some words here have specific meanings, so be sure to refer to the Booking.co | ||
| > | m dictionary at the end of these Terms. | > | m dictionary at the end of these Terms. | ||
| 82 | A2. About these terms | 75 | A2. About these terms | ||
| n | 83 | 1. When you complete your booking, you accept these Terms and any other terms pr | n | 76 | 1. When you complete your booking, you accept these Terms and any other terms pr |
| > | ovided during the booking process. | > | ovided during the booking process. These Terms include an agreement to mandatory | ||
| > | , binding individual arbitration, which means that you agree to submit most disp | ||||
| > | utes related to our Platform, the use of the services on our Platform, or these | ||||
| > | Terms, to binding arbitration rather than proceeding in court. You may opt out o | ||||
| > | f this arbitration agreement only by following the procedures in section A20. Th | ||||
| > | ese Terms also include the waiving of any class action or jury trial. | ||||
| 84 | 2. If any authority decides that some of these terms are unlawful, the rest of t | 77 | 2. If anything in these Terms is (or becomes) invalid or unenforceable: | ||
| > | he terms will continue to apply. | ||||
| 78 | It will still be enforced to the fullest extent permitted by law; | ||||
| 79 | You will still be bound by everything else in the Terms. | ||||
| 85 | 3. These Terms are laid out like this: | 80 | 3. These Terms are laid out like this: | ||
| 86 | Section A: General terms for all types of Travel Experiences. | 81 | Section A: General terms for all types of Travel Experiences. | ||
| 87 | Sections B to F: Specific terms for just one type of Travel Experience: | 82 | Sections B to F: Specific terms for just one type of Travel Experience: | ||
| 93 | The specific terms will apply if there’s any mismatch between general and specif | 88 | The specific terms will apply if there’s any mismatch between general and specif | ||
| > | ic terms. | > | ic terms. | ||
| 94 | 4. The English version of these Terms is the original. If there’s any dispute ab | 89 | 4. The English version of these Terms is the original. If there’s any dispute ab | ||
| > | out the Terms or any mismatch between the Terms in English and another language, | > | out the Terms or any mismatch between the Terms in English and another language, | ||
| > | the Terms as they appear in English will apply unless local law requires otherw | > | the Terms as they appear in English will apply unless local law requires otherw | ||
| > | ise. (You can change the language at the top of this page.) | > | ise. (You can change the language at the top of this page.) | ||
| 95 | A3. About Booking.com | 90 | A3. About Booking.com | ||
| n | 96 | 1. When you book an accommodation, flight, or attraction, Booking.com B.V. provi | n | 91 | 1. When you book an accommodation, flight, or attraction, Booking.com B.V. provi |
| > | des and is responsible for the Platform – but not the Travel Experience itself ( | > | des and is responsible for the Platform, but not the Travel Experience itself (s | ||
| > | section A4.3). | > | ection A4.4). | ||
| 97 | 2. When you book a rental car (on Booking.com or Rentalcars.com) or private or p | 92 | 2. When you book a rental car (on Booking.com or Rentalcars.com) or private or p | ||
| > | ublic transportation, Booking.com Transport Limited provides and is responsible | > | ublic transportation, Booking.com Transport Limited provides and is responsible | ||
| > | for the Platform – but not the Travel Experience itself (section A4.3). | > | for the Platform – but not the Travel Experience itself (section A4.3). | ||
| 98 | 3. We work with companies that provide local support services (e.g. customer sup | 93 | 3. We work with companies that provide local support services (e.g. customer sup | ||
| > | port or account management). They don’t: | > | port or account management). They don’t: | ||
| 99 | control or manage our Platform | 94 | control or manage our Platform | ||
| 102 | provide Travel Experiences | 97 | provide Travel Experiences | ||
| 103 | represent us, or enter into contracts, or accept legal documents in our name | 98 | represent us, or enter into contracts, or accept legal documents in our name | ||
| 104 | operate as our “process or service agents.” | 99 | operate as our “process or service agents.” | ||
| n | n | 100 | 4. When using Rentalcars.com to make Car Rental Bookings, clauses A13 and A14 ar | ||
| > | e not applicable. | ||||
| 105 | A4. Our Platform | 101 | A4. Our Platform | ||
| n | 106 | 1. We get information from Service Providers, and we can’t guarantee that everyt | n | 102 | 1. We take reasonable care in providing our Platform, but we can’t guarantee tha |
| > | hing is accurate – but when providing our Platform, we take reasonable care and | > | t everything on it is accurate (we get information from the Service Providers). | ||
| > | act with professional diligence. Unless we’ve failed to do so or have been negli | > | To the extent permitted by law, we can’t be held responsible for any errors, int | ||
| > | gent, we can’t be held responsible for any errors, interruptions, or missing bit | > | erruptions, or missing bits of information, although we will do everything we ca | ||
| > | s of information. Of course, we’ll do everything we can to correct/fix them as s | > | n to correct/fix them as soon as we can. | ||
| > | oon as we become aware. | ||||
| 107 | 2. Our Platform is not a recommendation or endorsement of any Service Provider o | 103 | 2. Our Platform is not a recommendation or endorsement of any Service Provider o | ||
| > | r its products, services, facilities, vehicles, etc. | > | r its products, services, facilities, vehicles, etc. | ||
| 108 | 3. We’re not a party to the terms between you and the Service Provider. The Serv | 104 | 3. We’re not a party to the terms between you and the Service Provider. The Serv | ||
| > | ice Provider is solely responsible for the Travel Experience. | > | ice Provider is solely responsible for the Travel Experience. | ||
| 109 | 4. To make a booking, you may need to create an Account. Make sure all your info | 105 | 4. To make a booking, you may need to create an Account. Make sure all your info | ||
| > | (including payment and contact details) is correct and up to date, or you might | > | (including payment and contact details) is correct and up to date, or you might | ||
| > | not be able to access your Travel Experience(s). You’re responsible for anythin | > | not be able to access your Travel Experience(s). You’re responsible for anythin | ||
| > | g that happens with your Account, so don’t let anyone else use it and keep your | > | g that happens with your Account, so don’t let anyone else use it and keep your | ||
| > | username and password secret. | > | username and password secret. | ||
| 129 | 1. For some products/services, the Service Provider will require an upfront paym | 125 | 1. For some products/services, the Service Provider will require an upfront paym | ||
| > | ent and/or payment during your Travel Experience. | > | ent and/or payment during your Travel Experience. | ||
| 130 | If we organize your payment, we (or, in some cases, our affiliate) will be respo | 126 | If we organize your payment, we (or, in some cases, our affiliate) will be respo | ||
| > | nsible for managing it and ensuring the completion of your transaction with our | > | nsible for managing it and ensuring the completion of your transaction with our | ||
| > | Service Provider. In this case, your payment constitutes the final settlement of | > | Service Provider. In this case, your payment constitutes the final settlement of | ||
| > | the “due and payable” price. | > | the “due and payable” price. | ||
| 131 | If the Service Provider charges you, this will usually be in person at the start | 127 | If the Service Provider charges you, this will usually be in person at the start | ||
| > | of your Travel Experience, but it could also be, for example, that your credit | > | of your Travel Experience, but it could also be, for example, that your credit | ||
| > | card is charged when you book or you pay when you check out of your Accommodatio | > | card is charged when you book or you pay when you check out of your Accommodatio | ||
| > | n. This depends on the Service Provider's upfront payment policy, as communicate | > | n. This depends on the Service Provider's upfront payment policy, as communicate | ||
| > | d to you in the booking process. | > | d to you in the booking process. | ||
| n | 132 | 2. If the Service Provider requires an upfront payment, it may be taken or pre-a | n | 128 | 2. If the Service Provider requires an upfront payment, it may be taken or pre-a |
| > | uthorized when you make your booking, and it may be non-refundable. So, before y | > | uthorized when you make your booking, and it may be non-refundable. So, before y | ||
| > | ou book, be sure to check the Service Provider’s upfront payments policy (availa | > | ou book, be sure to check the Service Provider’s upfront payments policy (availa | ||
| > | ble during the booking process), which we don’t influence and aren’t responsible | > | ble during the booking process), which we don’t influence and aren’t responsible | ||
| > | for. This does not affect your rights if you have any problems with your Travel | > | for. | ||
| > | Experience – be sure to refer to “What if something goes wrong?” (A16). | ||||
| 133 | 3. If your payment method is denominated in a currency* different from the payme | ||||
| > | nt currency, your bank or payment method provider (or their payment service prov | ||||
| > | iders) may charge you additional fees. For example, this could happen if your cr | ||||
| > | edit card is in euros, but your hotel is charging you in dollars. If this is goi | ||||
| > | ng to happen, we’ll inform you during the booking process. | ||||
| 134 | * This refers to the default currency of your payment method. | ||||
| 135 | 4. If you know of or suspect any fraudulent behavior or unauthorized use of your | 129 | 3. If you know of or suspect any fraudulent behavior or unauthorized use of your | ||
| > | Payment Method, be sure to contact your payment provider as soon as possible. | > | Payment Method, contact your payment provider as soon as possible. | ||
| 136 | 5. If the currency selected on the Platform isn’t the same as the Service Provid | 130 | 4. If the currency selected on the Platform isn't the same as the Service Provid | ||
| > | er’s currency, we may: | > | er's currency, we may: | ||
| 137 | show prices in your own currency | 131 | show prices in your own currency | ||
| 138 | offer you the Pay In Your Own Currency option. | 132 | offer you the Pay In Your Own Currency option. | ||
| n | 139 | 6. Pay In Your Own Currency. We (and/or one of our affiliates) may provide you w | n | 133 | You can check our currency conversion rate during checkout, in the Booking detai |
| > | ith the ability to pay for your booking in your own currency (your “home currenc | > | ls of your Account, or in the email we send you if you don’t have an account. If | ||
| > | y”), based on your location and/or account setting – and in respect of this serv | > | we charge you fees in connection with any such services, the fee will be expres | ||
| > | ice only; we do this as principal, rather than as an agent for the Service Provi | > | sed as a percentage over European Central Bank rates. Your card issuer may charg | ||
| > | der. Where you use this service, you agree to the following terms, which are sep | > | e you a foreign transaction fee. | ||
| > | arate from your contract with the Service Provider related to your Travel Experi | ||||
| > | ence. The Service Provider is not involved in the provision of the Pay In Your O | ||||
| > | wn Currency service and is not party to the following terms, which do not give y | ||||
| > | ou any extra rights under your contract with the Service Provider. If you choose | ||||
| > | to pay in the Service Provider’s currency, the following terms don’t apply. | ||||
| 140 | For the avoidance of doubt, when you use Pay In Your Own Currency, we are just e | 134 | 5. We’ll store your Payment Method details for future transactions after collect | ||
| > | nabling you to make payment in your own currency while we ensure that the Servic | > | ing your consent. | ||
| > | e Provider is paid in their local currency. As such, you are not making payment | ||||
| > | in one currency and receiving another currency. | ||||
| 141 | If you choose to use Pay In Your Own Currency, all fees and charges from us for | ||||
| > | use of the Pay In Your Own Currency service either (a) are included in the excha | ||||
| > | nge rate or (b) appear as a separate line item (included in the total price disp | ||||
| > | layed where applicable) during the check-out process. | ||||
| 142 | The exchange rate is determined when the total payment (or estimated total payme | ||||
| > | nt) is displayed during the check-out process. Where applicable, the total price | ||||
| > | displayed will be the amount charged by us to you. Certain fees and charges tha | ||||
| > | t are part of the total price displayed will, however, be collected directly by | ||||
| > | the Service Provider. We’ll tell you when this is the case during the check-out | ||||
| > | process. | ||||
| 143 | If you cancel a reservation within any permitted cancellation period which may a | ||||
| > | pply, we’ll refund you the exact same amount we initially charged you (inclusive | ||||
| > | of any applicable fees in relation to the Pay in Your Own Currency Service). | ||||
| 144 | 7. After collecting your consent, we will store your payment method details for | ||||
| > | future transactions. | ||||
| 145 | A9. Policies | 135 | A9. Policies | ||
| 146 | 1. When you make a booking, you accept the applicable policies as displayed in t | 136 | 1. When you make a booking, you accept the applicable policies as displayed in t | ||
| > | he booking process. You’ll find each Service Provider’s cancellation policy and | > | he booking process. You’ll find each Service Provider’s cancellation policy and | ||
| > | any other policies (about age requirements, security/damage deposits, additional | > | any other policies (about age requirements, security/damage deposits, additional | ||
| > | supplements for group bookings, extra beds, breakfast, pets, cards accepted, et | > | supplements for group bookings, extra beds, breakfast, pets, cards accepted, et | ||
| > | c.) on our Platform: on the Service Provider information pages, during the booki | > | c.) on our Platform: on the Service Provider information pages, during the booki | ||
| > | ng process, in the fine print, and in the confirmation email or ticket (if appli | > | ng process, in the fine print, and in the confirmation email or ticket (if appli | ||
| > | cable). | > | cable). | ||
| 147 | 2. If you cancel a booking or don’t show up, any cancellation/no-show fee and an | 137 | 2. If you cancel a booking or don’t show up, any cancellation/no-show fee and an | ||
| > | y refund will depend on the Service Provider’s cancellation/no-show policy. | > | y refund will depend on the Service Provider’s cancellation/no-show policy. | ||
| 151 | 6. As the person making the booking, you are responsible for the actions and beh | 141 | 6. As the person making the booking, you are responsible for the actions and beh | ||
| > | avior (in relation to the Travel Experience) of everyone in the group. You’re al | > | avior (in relation to the Travel Experience) of everyone in the group. You’re al | ||
| > | so responsible for obtaining their permission before providing us with their per | > | so responsible for obtaining their permission before providing us with their per | ||
| > | sonal data. | > | sonal data. | ||
| 152 | A10. Privacy and cookies | 142 | A10. Privacy and cookies | ||
| 153 | 1. If you book a Travel Experience, refer to our Privacy Notice for more informa | 143 | 1. If you book a Travel Experience, refer to our Privacy Notice for more informa | ||
| > | tion on privacy, cookies, how we might contact you, and how we process personal | > | tion on privacy, cookies, how we might contact you, and how we process personal | ||
| > | data. | > | data. | ||
| n | 154 | 2. If you're based in France and you have provided your phone number on our plat | n | ||
| > | form, you have the option to register your telephone details on the do-not-call | ||||
| > | list available at www.bloctel.gouv.fr. | ||||
| 155 | A11. Accessibility requests | 144 | A11. Accessibility requests | ||
| 156 | 1. If you have any accessibility requests: | 145 | 1. If you have any accessibility requests: | ||
| 157 | about our Platform and/or services, contact our Customer Service team | 146 | about our Platform and/or services, contact our Customer Service team | ||
| 168 | 7. For more details, visit https://www.booking.com/genius.html. | 157 | 7. For more details, visit https://www.booking.com/genius.html. | ||
| 169 | A14. Rewards, Credits & Wallet | 158 | A14. Rewards, Credits & Wallet | ||
| 170 | 1. We may issue Rewards to you – at our sole discretion, and subject to (a) the | 159 | 1. We may issue Rewards to you – at our sole discretion, and subject to (a) the | ||
| > | terms here in A14 and (b) any Individual Reward Criteria that apply. If we make | > | terms here in A14 and (b) any Individual Reward Criteria that apply. If we make | ||
| > | a clerical error (i) in calculating your Rewards or (ii) in converting currencie | > | a clerical error (i) in calculating your Rewards or (ii) in converting currencie | ||
| > | s related to your Rewards, we can always change or correct any balances shown. | > | s related to your Rewards, we can always change or correct any balances shown. | ||
| n | 171 | 2. How to get Rewards. You may, for example, earn and receive a Reward by bookin | n | 160 | 2. How to get Rewards: You may, for example, earn and receive a Reward by bookin |
| > | g and completing Accommodation stays with participating Service Providers, or by | > | g and completing Accommodation stays with participating Service Providers, or by | ||
| > | making a certain number of Eligible bookings in a given time period. Note that | > | making a certain number of Eligible bookings in a given time period. Note that | ||
| > | the amount/quantity of Rewards earned will depend on each promotional campaign. | > | the amount/quantity of Rewards earned will depend on each promotional campaign. | ||
| > | We’ll provide details about earning/spending a Reward when it becomes available | > | We’ll provide details about earning/spending a Reward when it becomes available | ||
| > | to earn and/or spend. | > | to earn and/or spend. | ||
| 172 | 3. Where to find your Rewards. If and when you receive any Rewards, you’ll be ab | 161 | 3. Where to find your Rewards: If and when you receive any Rewards, you’ll be ab | ||
| > | le to manage and spend them from the Wallet, which is automatically created when | > | le to manage and spend them from the Wallet, which is automatically created when | ||
| > | you create a verified Account. You’ll find the Wallet in your Account menu, and | > | you create a verified Account. You’ll find the Wallet in your Account menu, and | ||
| > | you must be signed in to your Account to access it. If you need to do anything | > | you must be signed in to your Account to access it. If you need to do anything | ||
| > | to receive a Reward, we’ll tell you how (through Account notifications, push not | > | to receive a Reward, we’ll tell you how (through Account notifications, push not | ||
| > | ifications, and/or emails). Once you have Rewards in your Wallet, we’ll provide | > | ifications, and/or emails). Once you have Rewards in your Wallet, we’ll provide | ||
| > | any terms and conditions related to spending them. | > | any terms and conditions related to spending them. | ||
| 173 | 4. Types of Rewards. Although we only award (a) Credits and (b) vouchers into yo | 162 | 4. Types of Rewards: Although we only award (a) Credits and (b) vouchers into yo | ||
| > | ur Wallet, your Wallet may also help you track the processing of (c) other types | > | ur Wallet, your Wallet may also help you track the processing of (c) other types | ||
| > | of Reward (e.g. Credit Card Cashback) from us. We’ll tell you what you need to | > | of Reward (e.g., Credit Card Cashback) from us. We’ll tell you what you need to | ||
| > | know about receiving each Reward at the appropriate time. | > | know about receiving each Reward at the appropriate time. | ||
| 174 | 5. How to get Credits. Credits are usually issued as a result of getting a Rewar | 163 | 5. How to get Credits: Credits are usually issued as a result of getting a Rewar | ||
| > | d, but we may issue Credits for other reasons. | > | d, but we may issue Credits for other reasons. | ||
| 175 | 6. Where to find your Credits. Your Rewards are always stored in the Wallet unti | 164 | 6. Where to find your Credits: Your Rewards are always stored in the Wallet unti | ||
| > | l they’re spent. Your Wallet balance will indicate how much is stored and spenda | > | l they’re spent. Your Wallet balance will indicate how much is stored and spenda | ||
| > | ble on Eligible bookings. You’ll also be able to access detailed information suc | > | ble on Eligible bookings. You’ll also be able to access detailed information suc | ||
| > | h as when your Rewards were earned, were awarded, and will expire. If you’re ent | > | h as when your Rewards were earned, were awarded, and will expire. If you’re ent | ||
| > | itled to Cash Credits, you’ll also find out how to transfer them to a credit or | > | itled to Cash Credits, you’ll also find out how to transfer them to a credit or | ||
| > | debit card (of certain brands). | > | debit card (of certain brands). | ||
| 176 | 7. Types of Credits. Each Reward type has its own set of spending and/or usage c | 165 | 7. Types of Credits: Each Reward type has its own set of spending and/or usage c | ||
| > | onditions. In general, all Rewards can only be spent on Travel Experiences that | > | onditions. In general, all Rewards can only be spent on Travel Experiences that | ||
| > | accept Wallet payments. Travel Credits can be spent across different bookings, b | > | accept Wallet payments. Travel Credits can be spent across different bookings, b | ||
| > | ut vouchers can only be spent on specific bookings stated within each voucher's | > | ut vouchers can only be spent on specific bookings stated within each voucher's | ||
| > | terms and conditions. Cash Credits can also be spent like Travel Credits or be t | > | terms and conditions. Cash Credits can also be spent like Travel Credits or be t | ||
| > | ransferred to a credit or debit card (of certain brands). | > | ransferred to a credit or debit card (of certain brands). | ||
| 177 | We reserve the right to audit any and all accounts in the Rewards & Wallet progr | 166 | We reserve the right to audit any and all accounts in the Rewards & Wallet progr | ||
| > | am at any time and without notice to the Member to ensure compliance with the Re | > | am at any time and without notice to the Member to ensure compliance with the Re | ||
| > | wards & Wallet program or investigate (alleged) fraud or misuse. | > | wards & Wallet program or investigate (alleged) fraud or misuse. | ||
| 178 | Rewards: eligibility | 167 | Rewards: eligibility | ||
| 179 | 8. To be able to receive any type of Rewards from us, you must, at the time of q | 168 | 8. To be able to receive any type of Rewards from us, you must, at the time of q | ||
| > | ualification and spending: | > | ualification and spending: | ||
| 183 | not violate the Rewards & Wallet Terms, and | 172 | not violate the Rewards & Wallet Terms, and | ||
| 184 | have a valid credit card, if you need to qualify for Credit Card Cashback Reward | 173 | have a valid credit card, if you need to qualify for Credit Card Cashback Reward | ||
| > | s. | > | s. | ||
| 185 | 9. When a Reward is available for earning, the Individual Reward Criteria will e | 174 | 9. When a Reward is available for earning, the Individual Reward Criteria will e | ||
| > | xplain how (and if) you can qualify for it. These criteria may contain and not b | > | xplain how (and if) you can qualify for it. These criteria may contain and not b | ||
| > | e limited to: | > | e limited to: | ||
| n | 186 | time-sensitive restrictions (e.g., offers with expiration dates) | n | 175 | time-sensitive restrictions (e.g. offers with expiration dates) |
| 187 | platform restrictions (e.g., promotional codes that can only be used in our app) | 176 | platform restrictions (e.g. promotional codes that can only be used in our app) | ||
| 188 | Accommodation service restrictions (e.g., offers that can only be used with spec | 177 | Accommodation service restrictions (e.g. offers that can only be used with speci | ||
| > | ific Service Providers) | > | fic Service Providers) | ||
| 189 | a minimum spend (e.g., a Reward that you’ll only earn when you spend at least a | 178 | a minimum spend (e.g. a Reward that you’ll only earn when you spend at least a c | ||
| > | certain amount on a Booking), and | > | ertain amount on a Booking), and | ||
| 190 | a maximum Reward value (for both monetary and non-monetary Rewards). | 179 | a maximum Reward value (for both monetary and non-monetary Rewards). | ||
| 191 | 10. Rewards can’t be sold, encumbered, or transferred in any way to a third part | 180 | 10. Rewards can’t be sold, encumbered, or transferred in any way to a third part | ||
| > | y. In the event of an Account holder’s death, their Account will be closed and a | > | y. In the event of an Account holder’s death, their Account will be closed and a | ||
| > | ny Rewards that are pending or available for spending in the Wallet will be canc | > | ny Rewards that are pending or available for spending in the Wallet will be canc | ||
| > | eled. | > | eled. | ||
| 192 | Rewards: Credits and vouchers | 181 | Rewards: Credits and vouchers | ||
| n | 193 | 11. You can spend any amount of Travel Credits and/or Cash Credits that you have | n | 182 | 11. You can spend any amount of Travel Credits and/or Cash Credits that you have |
| > | to offset the cost of an Eligible booking on participating Platforms (e.g. www. | > | to offset the cost of an eligible booking on participating Platforms (e.g., www | ||
| > | booking.com or a Group Company website). However, you may only spend one voucher | > | .booking.com or a Group Company website). However, you may only spend one vouche | ||
| > | on each booking, and if you have multiple vouchers in your Wallet, their value | > | r on each booking, and if you have multiple vouchers in your Wallet, their value | ||
| > | cannot be combined for spending on any Booking. | > | cannot be combined for spending on any Booking. | ||
| 194 | 12. If that booking costs less than you have in Rewards, your unspent Rewards wi | 183 | 12. If that booking costs less than you have in Rewards, your unspent Rewards wi | ||
| > | ll remain available for spending in your Wallet until expiration, unless otherwi | > | ll remain available for spending in your Wallet until expiration, unless otherwi | ||
| > | se stated in each Reward's terms and conditions. | > | se stated in each Reward's terms and conditions. | ||
| 195 | 13. If that Travel Experience costs more than you have in Rewards, you must make | 184 | 13. If that Travel Experience costs more than you have in Rewards, you must make | ||
| > | payment for the remaining amount using a different Payment Method. Failure to d | > | payment for the remaining amount using a different Payment Method. Failure to d | ||
| > | o so in time may result in your booking being canceled, and your Rewards returne | > | o so in time may result in your booking being canceled, and your Rewards returne | ||
| > | d to your Wallet with the original Reward terms and conditions, including expira | > | d to your Wallet with the original Reward terms and conditions, including expira | ||
| > | tion dates. | > | tion dates. | ||
| 196 | 14. You may spend both Credits and vouchers at the same time on any Eligible boo | 185 | 14. You may spend both Credits and vouchers at the same time on any Eligible boo | ||
| > | kings. We do our best to unlock the most savings for you, but it is your sole re | > | kings. We do our best to unlock the most savings for you, but it is your sole re | ||
| > | sponsibility to manage how the Rewards are spent. If you have multiple Rewards o | > | sponsibility to manage how the Rewards are spent. If you have multiple Rewards o | ||
| > | f a single type, the Reward with the earliest expiration date will be selected f | > | f a single type, the Reward with the earliest expiration date will be selected f | ||
| > | or spending by default during payment confirmation. While you may not choose Cre | > | or spending by default during payment confirmation. While you may not choose Cre | ||
| > | dits with later expiration dates to spend first, you are free to choose the vouc | > | dits with later expiration dates to spend first, you are free to choose the vouc | ||
| > | her you prefer to spend first. | > | her you prefer to spend first. | ||
| 199 | 17. Your Wallet’s default currency is determined by your location, residency, or | 188 | 17. Your Wallet’s default currency is determined by your location, residency, or | ||
| > | another currency we may elect. If you get any Rewards in a different currency, | > | another currency we may elect. If you get any Rewards in a different currency, | ||
| > | we’ll convert them to your Wallet’s default currency, or another currency we may | > | we’ll convert them to your Wallet’s default currency, or another currency we may | ||
| > | elect, using our Currency Conversion Rate. | > | elect, using our Currency Conversion Rate. | ||
| 200 | 18. If a Reward was issued because you booked a Travel Experience, any associate | 189 | 18. If a Reward was issued because you booked a Travel Experience, any associate | ||
| > | d Rewards that haven’t been spent will be deleted from your Wallet if that Trave | > | d Rewards that haven’t been spent will be deleted from your Wallet if that Trave | ||
| > | l Experience is canceled. | > | l Experience is canceled. | ||
| 201 | 19. We reserve the right to, without notice, cancel any Reward that was obtained | 190 | 19. We reserve the right to, without notice, cancel any Reward that was obtained | ||
| > | by fraud or misuse. | > | by fraud or misuse. | ||
| n | 202 | 20. If you didn’t receive a Reward that you should have, contact our Customer Se | n | 191 | 20. If you didn’t receive a Reward that you should have, contact our Customer Se |
| > | rvice team no more than 12 months after you did what you believe qualified you f | > | rvice team no more than 12 months after you did what you believe qualified you f | ||
| > | or it. Be sure to provide any supporting documentation you have. If you don’t do | > | or it. Please provide any supporting documentation you have. If you don’t do thi | ||
| > | this within 12 months, you will automatically be ineligible for the Reward and | > | s within 12 months, you will automatically be ineligible for the Reward and will | ||
| > | will not be able to claim it. | > | not be able to claim it. | ||
| 203 | 21. The validity of all Credits can be found in the Rewards & Wallet activity of | 192 | 21. The validity of all Credits can be found in the Rewards & Wallet activity of | ||
| > | your Wallet. If you have any Rewards that may expire soon, we may choose to not | > | your Wallet. If you have any Rewards that may expire soon, we may choose to not | ||
| > | ify you through emails and push notifications. | > | ify you through emails and push notifications. | ||
| 204 | For some products/services, the Service Provider will require an Upfront Payment | 193 | For some products/services, the Service Provider will require an Upfront Payment | ||
| > | and/or a payment taken during your Travel Experience. Note that if Wallet payme | > | and/or a payment taken during your Travel Experience. Note that if Wallet payme | ||
| > | nts are involved (for example, when you choose to pay later for an Accommodation | > | nts are involved (for example, when you choose to pay later for an Accommodation | ||
| > | Booking), we will charge your Wallet for the selected Rewards during booking co | > | Booking), we will charge your Wallet for the selected Rewards during booking co | ||
| > | nfirmation—so your Rewards will be spent immediately—while any remaining amount | > | nfirmation—so your Rewards will be spent immediately—while any remaining amount | ||
| > | will be charged according to the payment policy of your Booking. | > | will be charged according to the payment policy of your Booking. | ||
| 205 | Wallet | 194 | Wallet | ||
| 223 | 3. We keep a close eye on every visit to our Platform, and we’ll block anyone (a | 212 | 3. We keep a close eye on every visit to our Platform, and we’ll block anyone (a | ||
| > | nd any automated system) we suspect of: | > | nd any automated system) we suspect of: | ||
| 224 | conducting an unreasonable amount of searches | 213 | conducting an unreasonable amount of searches | ||
| 225 | using any device or software to gather prices or other information | 214 | using any device or software to gather prices or other information | ||
| n | 226 | doing anything that places undue stress on our Platform | n | 215 | doing anything that places undue stress on our Platform. |
| 227 | using automated assistants (including AI-powered assistants) to access the Platf | 216 | using automated assistants (including AI-powered assistants) to access the Platf | ||
| > | orm without express permission | > | orm without express permission | ||
| 228 | 4. By uploading a review/picture to our Platform, you’re confirming that it meet | 217 | 4. By uploading a review/picture to our Platform, you’re confirming that it meet | ||
| > | s our Content Standards and Guidelines and that: | > | s our Content Standards and Guidelines and that: | ||
| n | 229 | it’s truthful (e.g., you haven’t altered the picture or uploaded one of a differ | n | 218 | it’s truthful (e.g. you haven’t altered the picture or uploaded one of a differe |
| > | ent property) | > | nt property) | ||
| 230 | it doesn’t contain any viruses | 219 | it doesn’t contain any viruses | ||
| 231 | you’re allowed to share it with us | 220 | you’re allowed to share it with us | ||
| n | 232 | you own (or are allowed to use) any intellectual property rights that it contain | n | 221 | we’re allowed to use it on our Platform and for any other commercial purposes (i |
| > | s | > | ncluding in a promotional context), everywhere, forever (when you let us know we | ||
| > | can no longer use it, we will consider any such reasonable request) | ||||
| 233 | we’re allowed to use it on our Platform and for any other commercial purposes (i | ||||
| > | ncluding marketing and advertising), on any media, worldwide—unless you ask us t | ||||
| > | o stop using it | ||||
| 234 | it doesn’t infringe the privacy rights of other people | 222 | it doesn’t infringe the privacy rights of other people | ||
| 235 | you accept full responsibility for any legal claims against Booking.com related | 223 | you accept full responsibility for any legal claims against Booking.com related | ||
| > | to it. | > | to it. | ||
| 236 | 5. Just to make it clear, we’re not responsible or liable for any picture upload | 224 | 5. Just to make it clear, we’re not responsible or liable for any picture upload | ||
| > | ed to our Platform, and we’re allowed to remove any picture at our discretion (e | > | ed to our Platform, and we’re allowed to remove any picture at our discretion (e | ||
| > | .g. if we detect that a picture does not meet the criteria). | > | .g. if we detect that a picture does not meet the criteria). | ||
| 237 | A16. What if something goes wrong? | 225 | A16. What if something goes wrong? | ||
| n | 238 | 1. If you have a question or complaint, contact our Customer Service team. You c | n | 226 | 1. If you have a question or complaint, contact our Customer Service team. You c |
| > | an do so by sending a letter to our postal address (Postbus 1639, 1000 BP, Nethe | > | an do this by accessing your Booking, or through our app, or through our Help Ce | ||
| > | rlands), or through our Help Center, where you’ll also find useful FAQs, by call | > | nter, where you’ll also find useful FAQs. You can help us help you as quickly as | ||
| > | ing us on our phone numbers, or sending us a message. You can help us help you a | > | possible by providing, if available: | ||
| > | s quickly as possible by providing, if available: | ||||
| 239 | your booking confirmation number, your contact details, your reservation PIN, an | 227 | your booking confirmation number, your contact details, your reservation PIN, an | ||
| > | d the email address you used when you made your booking (if you have one) | > | d the email address you used when you made your booking (if you have one) | ||
| 240 | a summary of the issue, including how you’d like us to help you | 228 | a summary of the issue, including how you’d like us to help you | ||
| 241 | any supporting documents (e.g. bank statement, pictures, receipts, etc.) | 229 | any supporting documents (e.g. bank statement, pictures, receipts, etc.) | ||
| n | 242 | 2. All queries and complaints are recorded in an identifiable way, allowing you | n | 230 | 2. All questions and complaints are recorded, and the most urgent ones are treat |
| > | to easily track their status. The most urgent ones are treated as highest priori | > | ed as highest priority. | ||
| > | ty. | ||||
| 243 | 3. If you're a resident of the European Economic Area and aren’t happy with the | 231 | 3. If you're a resident of the European Economic Area and aren’t happy with the | ||
| > | way we handle your complaint, you may be able to complain via the European Commi | > | way we handle your complaint, you may be able to complain via the European Commi | ||
| > | ssion's ODR (Online Dispute Resolution) platform (ec.europa.eu/odr). It depends | > | ssion's ODR (Online Dispute Resolution) platform (ec.europa.eu/odr). It depends | ||
| > | on what your complaint was about: | > | on what your complaint was about: | ||
| 244 | if it was about an accommodation, flight, or attraction, you can use that ODR pl | 232 | if it was about an accommodation, flight, or attraction, you can use that ODR pl | ||
| > | atform | > | atform | ||
| 245 | if it was about ground transportation, you can’t (because ground transportation | 233 | if it was about ground transportation, you can’t (because ground transportation | ||
| > | is booked with Booking.com Transport Limited, and the UK has left the EU). | > | is booked with Booking.com Transport Limited, and the UK has left the EU). | ||
| 246 | Note that you won’t be able to submit any new claims via the ODR from March 20, | 234 | Note that you won’t be able to submit any new claims via the ODR from March 20, | ||
| > | 2025, the day the ODR will be discontinued. For more information on the disconti | > | 2025, the day the ODR will be discontinued. For more information on the disconti | ||
| > | nuation of the ODR, be sure to check out the European Commission’s website. | > | nuation of the ODR, be sure to check out the European Commission’s website. | ||
| 247 | 4. If you’re a resident of the Czechia and you’re not happy with the way we hand | 235 | 4. If you’re a resident of the Czechia and you’re not happy with the way we hand | ||
| > | le your complaint, you can complain to the Czech Trade Inspection Authority – Ce | > | le your complaint, you can complain to the Czech Trade Inspection Authority – Ce | ||
| > | ntral Inspectorate, ADR Department, registered office Štěpánská 15, Prague 2, po | > | ntral Inspectorate, ADR Department, registered office Štěpánská 15, Prague 2, po | ||
| > | stal code: 120 00, email: adr@coi.cz, https://www.coi.cz/informace-o-adr/. | > | stal code: 120 00, email: adr@coi.cz, https://www.coi.cz/informace-o-adr/. | ||
| 248 | 5. If you’re a resident of Brazil and aren’t happy with the way we handle your c | 236 | 5. If you’re a resident of Brazil and aren’t happy with the way we handle your c | ||
| > | omplaint, you can complain via the Brazilian Federal Consumer Dispute Resolution | > | omplaint, you can complain via the Brazilian Federal Consumer Dispute Resolution | ||
| > | Platform (consumidor.gov.br/). | > | Platform (consumidor.gov.br/). | ||
| n | 249 | 6. We try to resolve disputes with you directly. In addition, if you’re in the E | n | 237 | 6. We try to resolve disputes internally, and aren’t obliged to submit to any al |
| > | uropean Union and we have applied “content actions” to your content or account a | > | ternative dispute resolution procedures handled by independent providers. | ||
| > | s described in our Content Standards and Guidelines, you may raise a dispute thr | ||||
| > | ough an out-of-court dispute settlement provider. If you want to do so, check th | ||||
| > | is list of such providers and visit each provider’s website for more information | ||||
| > | on how their process works. Their decisions are not binding on us. Otherwise, w | ||||
| > | e’re not obligated to submit to any alternative dispute resolution procedures ha | ||||
| > | ndled by independent providers. | ||||
| 250 | 7. You may also bring legal proceedings before a competent court – refer to “App | ||||
| > | licable law and forum” (A20) for details. | ||||
| 251 | A17. Communication with the Service Provider | 238 | A17. Communication with the Service Provider | ||
| n | 252 | 1. We may help you communicate with your Service Provider, but that doesn’t mean | n | 239 | 1. We may help you communicate with your Service Provider, but we can’t guarante |
| > | we’re taking responsibility for the Travel Experience or anything the Service P | > | e that they will read anything from you or that they’ll do what you ask. In itse | ||
| > | rovider does/doesn’t do. We can’t guarantee that they will read anything from yo | > | lf, the fact that you contact them or they contact you doesn’t mean you have any | ||
| > | u or that they’ll do what you ask. In itself, the fact that you contact them or | > | grounds for legal action. | ||
| > | they contact you doesn’t mean you have any grounds for legal action. If you need | ||||
| > | help, be sure to contact us via our Help Center. | ||||
| 253 | A18. Measures against unacceptable behavior | 240 | A18. Measures against unacceptable behavior | ||
| n | 254 | 1. If you breach these Terms (including our values and our Content standards and | n | 241 | 1. We have the right to stop you from making any bookings, to cancel any booking |
| > | guidelines) or fail to comply with applicable laws or regulations, we have the | > | s you’ve already made, and/or to stop you from using our Platform, our Customer | ||
| > | right to: | > | Service, and/or your Account. Of course, we’ll only do this if, in our opinion, | ||
| > | there’s a good reason to. For example: | ||||
| 255 | stop you making any bookings, | 242 | fraud or abuse | ||
| 256 | cancel any bookings you’ve already made, | 243 | non-compliance with (including our values or with applicable laws or regulations | ||
| 257 | stop you using: | 244 | inappropriate or unlawful behavior (e.g., violence, threats, or invasion of priv | ||
| > | acy) in relation to us, any of the companies we work with, or anyone else, for t | ||||
| > | hat matter. | ||||
| 258 | our Platform, | 245 | 2. If we cancel a booking as a result, you will not be entitled to a refund. We | ||
| > | may tell you why we’ve canceled your booking, unless telling you would (a) contr | ||||
| > | avene applicable laws and/or (b) prevent or obstruct the detection or prevention | ||||
| > | of fraud or other illegal activities. If you believe we have incorrectly cancel | ||||
| > | ed your booking, be sure to contact our Customer Service team. | ||||
| 259 | our Customer Service, | ||||
| 260 | your Account | ||||
| 261 | 2. If we cancel a booking as a result, you may not (depending on the circumstanc | ||||
| > | es) be entitled to a refund. We may tell you why we've canceled your booking, un | ||||
| > | less telling you would (a) contravene applicable laws and/or (b) prevent or obst | ||||
| > | ruct the detection or prevention of fraud or other illegal activities. If you be | ||||
| > | lieve we have incorrectly canceled your booking, be sure to contact our Customer | ||||
| > | Service team. | ||||
| 262 | 3. You acknowledge and agree that monetary damages are not an adequate remedy at | 246 | 3. You acknowledge and agree that monetary damages are not an adequate remedy at | ||
| > | law for the unauthorized use of automated means or automated assistants (includ | > | law for the unauthorized use of automated means or automated assistants (includ | ||
| > | ing, but not limited to, those that operate by interacting with or otherwise mak | > | ing, but not limited to, those that operate by interacting with or otherwise mak | ||
| > | ing use of your browser, such as AI-powered assistants), that such unauthorized | > | ing use of your browser, such as AI-powered assistants), that such unauthorized | ||
| > | use may cause Booking.com irreparable harm, and that Booking.com is entitled to | > | use may cause Booking.com irreparable harm, and that Booking.com is entitled to | ||
| > | injunctive relief to prohibit such unauthorized use. | > | injunctive relief to prohibit such unauthorized use. | ||
| 263 | A19. Limitation of liability | 247 | A19. Limitation of liability | ||
| n | 264 | 1. Nothing in these Terms will limit our (or the Service Provider’s) liability ( | n | 248 | 1. These terms limit only our liabilities under applicable law. Nothing in these |
| > | i) when we (or they) were negligent and this led to death or personal injury; (i | > | terms will limit our (or the Service Provider’s) liability for our (or their) o | ||
| > | i) in case of fraud or fraudulent misrepresentation; (iii) in respect of gross n | > | wn (i) negligence that leads to death or personal injury or (ii) fraud or fraudu | ||
| > | egligence or willful misconduct; or (iv) if such liability can otherwise not law | > | lent misrepresentation, gross negligence, or willful misconduct. Booking.com sha | ||
| > | fully be limited or excluded. | > | ll not be liable for any losses outside of the rights and responsibilities descr | ||
| > | ibed in this section, unless said losses are caused by Booking.com’s breach of t | ||||
| > | hese terms. As a non-limiting example, Booking.com shall not be liable for any: | ||||
| 265 | 2. If you are in breach of these Terms and/or the Service Provider’s terms, we w | 249 | indirect or consequential loss or damage | ||
| > | on’t be liable for any costs you incur as a result. | ||||
| 266 | 3. We are not liable for: | 250 | loss of profits, use, data, revenues, business opportunities, or goodwill | ||
| 267 | any losses or damages which were not reasonably foreseeable when you made your b | 251 | special, punitive, or exemplary damages | ||
| > | ooking or otherwise entered into these Terms; or | ||||
| 268 | any event which was reasonably beyond our control, | 252 | inaccurate information about a Service Provider | ||
| 253 | product, service, or action of a Service Provider or other business partner | ||||
| 269 | mistake in an email address, phone number, or credit card number (unless it’s ou | 254 | mistake in an email address, phone number, or credit card number (unless it’s ou | ||
| > | r fault). | > | r fault) | ||
| 270 | 4. We make no promises about the Service Provider’s products and services other | 255 | force majeure or event beyond our control. | ||
| > | than those expressly stated in these Terms, for example, in Section A4. | ||||
| 271 | 5. To the extent permitted by law, the most that we (or any Service Provider) wi | 256 | 2. If you are in breach of these Terms and/or the Service Provider’s terms, to t | ||
| > | ll be liable for (whether for one event or a series of connected events) is your | > | he extent permitted by law: | ||
| > | reasonably foreseeable losses or damages in connection to your Booking(s). | ||||
| 257 | we will not be liable for any costs you incur as a result, and | ||||
| 258 | you won’t be entitled to any refund. | ||||
| 259 | 3. The most that we, or any Service Provider, will be liable for, whether for on | ||||
| > | e event or a series of connected events, is the cost of your booking, as set out | ||||
| > | in your confirmation email. These liability limitations shall apply to all form | ||||
| > | s of legal action, whether related to contract, tort, negligence, strict liabili | ||||
| > | ty, or any other legal action. | ||||
| 260 | 4. Except as expressly stated in these Terms, no representation, warranties, or | ||||
| > | undertakings are given in relation to Service Providers’ products and services, | ||||
| > | and we accept no responsibility for ensuring that they are suitable for your pur | ||||
| > | poses (which remains solely your responsibility). To the fullest extent permitte | ||||
| > | d by law, Booking.com disclaims all representations and warranties, including, b | ||||
| > | ut not limited to, warranties of merchantability and fitness for a particular pu | ||||
| > | rpose. We do not warrant or make any representations that our website will opera | ||||
| > | te error-free or uninterrupted, that defects will be corrected, or that the webs | ||||
| > | ite and/or its servers will be free of viruses and/or other harmful components. | ||||
| > | We do not warrant or make any representations regarding the suitability, availab | ||||
| > | ility, accuracy, reliability, or timeliness of any material of any kind on the w | ||||
| > | ebsite for any purpose, including software, services, information, text, and rel | ||||
| > | ated graphics content. You agree that you will make use of the Booking.com websi | ||||
| > | te and services at your own risk. You understand and agree that we are not respo | ||||
| > | nsible or liable for any misuse or unauthorized use of our website or services, | ||||
| > | or any consequences arising out of such misuse or unauthorized use. | ||||
| 272 | 6. Just to be clear, these Terms are between you and us. Nothing in these Terms | 261 | 5. Just to be clear, nothing in these Terms will entitle any third party other t | ||
| > | will entitle any third party other than the Service Provider to anything. | > | han the Service Provider to anything. | ||
| 273 | 7. You may be protected by mandatory consumer protection laws and regulations, w | 262 | A20. Arbitration agreement | ||
| > | hich guarantee you rights that no company’s terms can overrule. If there is any | ||||
| > | inconsistency between those laws and regulations and these Terms, such mandatory | ||||
| > | consumer protection laws and regulations will override. | ||||
| 274 | A20. Applicable law and forum | 263 | Applicability of Arbitration Agreement | ||
| 275 | 1. These Terms are governed by Dutch law (for accommodations, flights, or attrac | 264 | 1. Subject to the terms of this Arbitration Agreement, you and Booking.com agree | ||
| > | tions) or English law (for car rentals and private/public transportation). You c | > | that any disagreement, controversy, or claim arising out of or relating in any | ||
| > | an also rely on your national consumer law if you are a consumer living in a cou | > | way to your access to or use of our Platform, or other services provided by Book | ||
| > | ntry in the European Economic Area, UK, or Switzerland (“Europe”). | > | ing.com or the support companies in connection with your use of our Platform (in | ||
| > | cluding the interpretation and scope of this Arbitration Agreement and the arbit | ||||
| > | rability of a Dispute, as defined herein), or your relationship with us or any s | ||||
| > | ubsidiary, parent, or affiliate company or companies (whether based in contract, | ||||
| > | tort, statute, fraud, misrepresentation, or any other legal theory) (each, a “D | ||||
| > | ispute”) will be resolved by binding arbitration, rather than in court, except t | ||||
| > | hat: (1) you and Booking.com may assert claims or seek relief in small claims co | ||||
| > | urt, to the extent the Dispute qualifies under applicable law and remains in sma | ||||
| > | ll claims court; and (2) the following causes of action and, as applicable, requ | ||||
| > | ests for relief are exceptions to the Disputes covered by this Arbitration Agree | ||||
| > | ment and will be brought in a judicial proceeding in a court of competent jurisd | ||||
| > | iction (as outlined in this Arbitration Agreement): (i) any claim or cause of ac | ||||
| > | tion alleging actual or threatened infringement, misappropriation, or violation | ||||
| > | of a party’s copyrights, trademarks, trade secrets, patents, or other intellectu | ||||
| > | al property rights; (ii) any claim or cause of action seeking emergency injuncti | ||||
| > | ve relief based on exigent circumstances (e.g., imminent danger or commission of | ||||
| > | a crime, hacking, cyber-attack); or (iii) a request for the remedy of public in | ||||
| > | junctive relief, where such remedies are permitted and cannot be waived by appli | ||||
| > | cable law; or (iv) any cause of action related to the unauthorized use of anythi | ||||
| > | ng on our Platform by an automated means or automated assistant (including, but | ||||
| > | not limited to, those that operate by interacting with or otherwise making use o | ||||
| > | f your browser, such as AI-powered assistants). For purposes of this Arbitration | ||||
| > | Agreement, “Dispute” will also include disputes that arose or that involve fact | ||||
| > | s occurring before the existence of this or any prior versions of the Terms, unl | ||||
| > | ess those disputes were noticed prior to when these Terms took effect, as well a | ||||
| > | s claims that may arise after the termination of these Terms. | ||||
| 276 | If you are a consumer living outside Europe, to the extent permitted by mandator | 265 | Internal Review Procedure | ||
| > | y local (consumer) law, these Terms are governed by Dutch law (for accommodation | ||||
| > | s, flights, or attractions) or English law (for car rentals and private/public t | ||||
| > | ransportation). | ||||
| 277 | 2. If you are a consumer living in Europe (as previously defined): | 266 | 2. Prior to initiating any Dispute, as discussed in the subsequent section, each | ||
| > | party must first give the other an opportunity to resolve any complaints by sub | ||||
| > | mitting them in writing to the other party. | ||||
| 278 | You may bring a legal action against us: | 267 | Where you have a complaint, you must give Booking.com written notice through the | ||
| > | form available on our Dispute Resolution page (the “Internal Review Procedure”) | ||||
| > | . Your message through Booking.com’s Dispute Resolution page beginning the Inter | ||||
| > | nal Review Procedure must contain the following information: (1) your name, (2) | ||||
| > | your address, (3) the email address you used to make your reservation, (4) your | ||||
| > | reservation number, (5) the date of your reservation, (6) the name of the Servic | ||||
| > | e Provider with whom you booked your Travel Experience, (7) a brief description | ||||
| > | of the nature of your complaint, and (8) the resolution that you are seeking (to | ||||
| > | gether, the “Required Information”). Additionally, the message must start with “ | ||||
| > | Request Under Arbitration Agreement.” If your message does not start with this t | ||||
| > | ext, or if it does not contain all of the Required Information (or an explanatio | ||||
| > | n of why you are unable to include any of the Required Information), then you ha | ||||
| > | ve not effectively begun the Internal Review Procedure, which you must do before | ||||
| > | initiating any arbitration or an action in small claims court Booking.com. This | ||||
| > | requirement is intended to inform Booking.com that you have a dispute to be res | ||||
| > | olved. | ||||
| 279 | in the courts of the country where you live, or | 268 | If Booking.com has a complaint, it will submit a written notice with the relevan | ||
| > | t Required Information to the email address you used to make your reservation. | ||||
| 280 | in the courts in Amsterdam (for accommodations, flights, or attractions) or Engl | 269 | If the parties are unable to resolve the complaint within 60 days of the start o | ||
| > | and and Wales (for car rentals and private/public transportation). | > | f the Internal Review Procedure, either party may seek relief as laid out in thi | ||
| > | s Arbitration Agreement. The Internal Review Procedure is a mandatory preconditi | ||||
| > | on to commencing arbitration. | ||||
| 281 | We may bring legal action against you in the courts of the country where you liv | 270 | The statute of limitations and any filing fee deadlines shall be tolled during t | ||
| > | e. | > | he Internal Review Procedure. | ||
| 282 | If you are a consumer living outside Europe, to the extent permitted by mandator | 271 | Waiver of Jury Trial | ||
| > | y local (consumer) law, any dispute will exclusively be submitted to the court i | ||||
| > | n Amsterdam (for accommodations, flights, or attractions) or England and Wales ( | ||||
| > | for car rentals and private/public transportation). | ||||
| 283 | A21. Linked travel arrangements | 272 | 3. YOU AND BOOKING.COM HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO S | ||
| > | UE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and Booking.com | ||||
| > | are instead electing that all Disputes shall be resolved by arbitration under th | ||||
| > | is Arbitration Agreement, except as specified in the subsection entitled “Applic | ||||
| > | ability of Arbitration Agreement.” There is no judge or jury in arbitration, and | ||||
| > | court review of an arbitration award is subject to very limited review | ||||
| 284 | 1. If: | 273 | Waiver of Class and Other Non-Individualized Relief | ||
| 285 | after selecting and paying for one travel service, you book additional travel se | 274 | 4. EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND | ||
| > | rvices for your trip or vacation during the same visit to the Platform; or | > | NOT ON A CLASS, REPRESENTATIVE, OR COLLECTIVE BASIS, AND THE PARTIES HEREBY WAI | ||
| > | VE ALL RIGHTS TO HAVE ANY DISPUTE BE BROUGHT, HEARD, ADMINISTERED, RESOLVED, OR | ||||
| > | ARBITRATED ON A CLASS, COLLECTIVE, OR REPRESENTATIVE BASIS. ONLY INDIVIDUAL RELI | ||||
| > | EF IS AVAILABLE. Subject to this Arbitration Agreement, the arbitrator may award | ||||
| > | declaratory or injunctive relief only in favor of the individual party seeking | ||||
| > | relief and only to the extent necessary to provide relief warranted by the party | ||||
| > | ’s individual claim. Nothing in this paragraph is intended to, nor shall it, aff | ||||
| > | ect the terms and conditions under the subsection A20.9 entitled “Batch Arbitrat | ||||
| > | ion.” Notwithstanding anything to the contrary in this Arbitration Agreement, if | ||||
| > | a final decision, not subject to any further appeal or recourse, determines tha | ||||
| > | t the limitations of this subsection, “Waiver of Class and Other Non-Individuali | ||||
| > | zed Relief,” are invalid or unenforceable as to a particular claim or request fo | ||||
| > | r relief (such as a request for public injunctive relief), you and Booking.com a | ||||
| > | gree that the particular claim or request for relief (and only that particular c | ||||
| > | laim or request for relief) shall be severed from the arbitration and may be lit | ||||
| > | igated in the state or federal courts located in the State of New York. All othe | ||||
| > | r Disputes shall be arbitrated or litigated in small claims court. This subsecti | ||||
| > | on does not prevent you or Booking.com from participating in a class-wide or mas | ||||
| > | s settlement of claims. | ||||
| 286 | you book additional travel services for your trip or vacation via a link provide | 275 | Rules and Forum | ||
| > | d to you by us not later than 24 hours after receiving confirmation of your init | ||||
| > | ial booking with us, | ||||
| 287 | you will NOT benefit from rights applying to packages under the EU’s Directive ( | 276 | 5. The Terms evidence a transaction involving interstate commerce; and notwithst | ||
| > | EU) 2015/2302 or the UK's Package Travel and Linked Travel Arrangements Regulati | > | anding any other provision herein with respect to the applicable substantive law | ||
| > | ons 2018 (together, the “Package Travel Requirements”). Therefore, we will not b | > | , the Federal Arbitration Act, 9 U.S.C. § 1 et seq., will govern the interpretat | ||
| > | e responsible for the proper performance of those travel services. For any issue | > | ion and enforcement of this Arbitration Agreement, including the procedures gove | ||
| > | s, contact the relevant Service Provider. | > | rning Batch Arbitration, and any arbitration. | ||
| 288 | 2. In either of these cases, if you're located in the U.K. or EU country when bo | 277 | The arbitration will be administered by the National Arbitration & Mediation (“N | ||
| > | oking additional services as previously described, the travel services will beco | > | AM”) in accordance with the NAM Comprehensive Dispute Resolution Rules and Proce | ||
| > | me part of a Linked Travel Arrangement and not a package. In that case, Booking. | > | dure (the “NAM Rules”) in effect at the time of arbitration, except as supplemen | ||
| > | com has, as required by EU and U.K. law, protection in place to refund your paym | > | ted, where applicable, by the NAM Mass Filing Supplemental Dispute Resolution Ru | ||
| > | ents to Booking.com for services not performed because of Booking.com insolvency | > | les and Procedures (the “NAM Mass Filing Rules”), and as modified by this Arbitr | ||
| > | . This protection is extended to transactions made in the European Economic Area | > | ation Agreement. The NAM Rules are currently available at https://www.namadr.com | ||
| > | and Switzerland. This doesn't provide a refund in the event of the insolvency o | > | /resources/rules-fees-forms/. | ||
| > | f the relevant Service Provider. | ||||
| 289 | 3. Booking.com has taken out insolvency protection by way of a bank guarantee wi | 278 | A party that wishes to initiate arbitration must provide the other party with a | ||
| > | th Deutsche Bank administered by Sedgwick International UK for any monies paid d | > | request for arbitration (the “Demand”). The Demand must include: (1) the name, t | ||
| > | irectly to Booking.com by customers under the EU’s Directive (EU) 2015/2302. | > | elephone number, mailing address, email address of the party seeking arbitration | ||
| > | , and email address associated with the account, if applicable; (2) a statement | ||||
| > | of the legal claims being asserted and the factual bases of those claims; (3) a | ||||
| > | description of the remedy sought and an accurate, good‐faith calculation of the | ||||
| > | amount in controversy in United States Dollars; (4) a statement certifying compl | ||||
| > | etion of the Internal Review Procedure process as described; and (5) a statement | ||||
| > | certifying that the requesting party will pay any necessary filing fees in conn | ||||
| > | ection with such arbitration. Any Demand you send to Booking.com should be sent | ||||
| > | through the form available on our Dispute Resolution page. Booking.com will prov | ||||
| > | ide the Demand to your email address on file. | ||||
| 290 | 4. Travelers who purchased a Linked Travel Arrangement in the EU under the EU’s | 279 | If the party requesting arbitration is represented by counsel, the Demand shall | ||
| > | Directive (EU) 2015/2302 may contact: | > | also include counsel’s name, telephone number, mailing address, and email addres | ||
| > | s. Such counsel must also sign the Demand. By signing the Demand, counsel certif | ||||
| > | ies to the best of counsel’s knowledge, information, and belief, formed after an | ||||
| > | inquiry reasonable under the circumstances, that, consistent with the standards | ||||
| > | set forth in Federal Rule of Civil Procedure 11(b): (1) the Demand is not being | ||||
| > | presented for any improper purpose, such as to harass, cause unnecessary delay, | ||||
| > | or needlessly increase the cost of dispute resolution; (2) the claims, defenses | ||||
| > | , and other legal contentions are warranted by existing law or by a nonfrivolous | ||||
| > | argument for extending, modifying, or reversing existing law or for establishin | ||||
| > | g new law; and (3) the factual and damages contentions have evidentiary support | ||||
| > | or, if specifically so identified, will likely have evidentiary support after a | ||||
| > | reasonable opportunity for further investigation or discovery (“Counsel’s Certif | ||||
| > | ication”). | ||||
| 291 | Sedgwick International UK | 280 | Unless you and Booking.com otherwise agree, or the Batch Arbitration process dis | ||
| > | cussed in subsection A20.9 is triggered, any in-person arbitration hearing will | ||||
| > | be conducted in New York, New York or, at your election, in the county where you | ||||
| > | reside or another mutually agreed location. You and we agree that, for Demands | ||||
| > | where the relief sought is $25,000 or less, the arbitration will be conducted ba | ||||
| > | sed solely on written submissions, unless you request a hearing, or the arbitrat | ||||
| > | or determines that a hearing is necessary; in that case, virtual hearings shall | ||||
| > | be preferred over in-person hearings unless the arbitrator determines that a par | ||||
| > | ty’s right to a fundamentally fair process would be impaired absent an in-person | ||||
| > | hearing. In the case of an in-person hearing, you and we agree that any employe | ||||
| > | e of Booking.com B.V. or its affiliate who is based outside of the United States | ||||
| > | and who is participating in the hearing may participate telephonically or by vi | ||||
| > | deo conference. Subject to the NAM Rules, the arbitrator may direct a limited an | ||||
| > | d reasonable exchange of information between the parties, consistent with the ex | ||||
| > | pedited nature of arbitration. If NAM is not available to arbitrate, the parties | ||||
| > | will select an alternative arbitral forum. Your responsibility to pay any NAM f | ||||
| > | ees and costs will be solely as set forth in the applicable NAM fee schedules (t | ||||
| > | he “Fee Schedules”). | ||||
| 292 | 60 Fenchurch Street, London EC3M 4AD | 281 | You and Booking.com agree that all materials and documents exchanged during the | ||
| > | arbitration proceedings shall be kept confidential and shall not be shared with | ||||
| > | anyone except the parties’ attorneys, accountants, or business advisors, and the | ||||
| > | n subject to the condition that they agree to keep all materials and documents e | ||||
| > | xchanged during the arbitration proceedings confidential. | ||||
| 293 | The United Kingdom | 282 | You and Booking.com agree that at least 14 days before the date set for an arbit | ||
| > | ration hearing, any party may serve an offer in writing upon the other party to | ||||
| > | allow judgment on specified terms. If the offer made by one party is not accepte | ||||
| > | d by the other party, and the other party fails to obtain a more favorable award | ||||
| > | , the other party shall not recover any post-offer costs to which they otherwise | ||||
| > | would be entitled and shall pay the offering party’s costs from the time of the | ||||
| > | offer. | ||||
| 294 | tel. +44 207 530 0600, email: helpline@uk.sedgwick.com | 283 | Arbitrator | ||
| 295 | Only in the case in which services are denied because of Booking.com insolvency. | 284 | 6. The arbitrator will be either a retired judge or an attorney licensed to prac | ||
| > | tice law in the state of New York, and will be selected by the parties from NAM’ | ||||
| > | s roster of consumer dispute arbitrators. If the parties are unable to agree upo | ||||
| > | n an arbitrator within thirty-five (35) days of delivery of the Demand, then NAM | ||||
| > | will appoint the arbitrator in accordance with NAM Rules, provided that if the | ||||
| > | Batch Arbitration process under subsection A20.9 is triggered, NAM, without soli | ||||
| > | citing input or feedback from any party, will appoint the arbitrator for each ba | ||||
| > | tch. | ||||
| 296 | 5. Booking.com has taken out insolvency protection by way of insurance policies | 285 | Authority of the Arbitrator | ||
| > | with Arcus Solutions, underwritten by Accelerant Insurance Europe SA and with Tr | ||||
| > | avel & General Insurance Services Limited, underwritten by Accelerant Insurance | ||||
| > | Europe SA for any monies paid directly to Booking.com by travelers under the UK’ | ||||
| > | s Package Travel and Linked Travel Arrangements Regulations 2018. | ||||
| 297 | 6. Travelers who purchased an LTA in the UK under the UK’s Package Travel and Li | 286 | 7. The arbitrator shall have exclusive authority to resolve any Dispute, includi | ||
| > | nked Travel Arrangements Regulations 2018 may contact: | > | ng, without limitation, disputes regarding the interpretation or application of | ||
| > | the Arbitration Agreement, including the enforceability, revocability, scope, or | ||||
| > | validity of the Arbitration Agreement or any portion of the Arbitration Agreeme | ||||
| > | nt, except that all Disputes regarding the subsection entitled “Waiver of Class | ||||
| > | and Other Non-Individualized Relief,” including any claim that all or part of th | ||||
| > | e subsection entitled “Waiver of Class and Other Non-Individualized Relief” is u | ||||
| > | nenforceable, illegal, void, or voidable, or that such subsection entitled “Waiv | ||||
| > | er of Class and Other Non-Individualized Relief” has been breached, shall be dec | ||||
| > | ided by a court of competent jurisdiction and not by an arbitrator. The arbitrat | ||||
| > | or shall have the authority to grant motions dispositive of all or part of any D | ||||
| > | ispute. The arbitrator shall issue a written award and statement of decision des | ||||
| > | cribing the essential findings and conclusions on which the award is based, incl | ||||
| > | uding the calculation of any damages awarded. The award of the arbitrator is fin | ||||
| > | al and binding upon you and us. Judgment on the arbitration award may be entered | ||||
| > | in any court having jurisdiction. | ||||
| 298 | Travel & General Insurance Services Limited | 287 | Attorneys’ Fees and Costs | ||
| 299 | 69 Leadenhall Street, London EC3A 2BG | 288 | 8. The parties shall bear their own attorneys’ fees and costs in arbitration unl | ||
| > | ess the arbitrator finds that either the substance of the Dispute or the relief | ||||
| > | sought in the Demand was frivolous or was brought for an improper purpose (as me | ||||
| > | asured by the standards set forth in Federal Rule of Civil Procedure 11(b)). To | ||||
| > | the extent, following a presentation on the merits, on its own motion or a party | ||||
| > | ’s, and after affording a reasonable opportunity to respond, an arbitrator deter | ||||
| > | mines that a party who commenced arbitration did not bring its claim(s) consiste | ||||
| > | nt with Counsel’s Certification and the standards set forth in Federal Rule of C | ||||
| > | ivil Procedure 11(b), the parties agree that the arbitrator shall, as part of it | ||||
| > | s award, impose sanctions by ordering that the initiating party reimburse the re | ||||
| > | sponding party for all arbitration costs and arbitrators’ fees the responding pa | ||||
| > | rty incurred under the Fee Schedules. | ||||
| 300 | The United Kingdom | 289 | Batch Arbitration | ||
| 301 | Tel. +44 (0) 1702 811397 | 290 | 9. To increase the efficiency of administration and resolution of arbitrations, | ||
| > | you and Booking.com agree that in the event that there are twenty-five (25) or m | ||||
| > | ore individual Demands of a substantially similar nature filed against Booking.c | ||||
| > | om by or with the assistance of the same law firm, group of law firms, or organi | ||||
| > | zations (“Claimants’ Counsel”), within a reasonably approximate period of time, | ||||
| > | for example, a ninety (90) day period, NAM shall (1) administer the arbitration | ||||
| > | demands in batches of 100 Demands per batch (or, if between twenty-five (25) and | ||||
| > | ninety-nine (99) individual Demands are filed, a single batch of all those Dema | ||||
| > | nds, and, to the extent there are fewer than 100 Demands remaining after the bat | ||||
| > | ching described, a final batch consisting of the remaining Demands); (2) appoint | ||||
| > | one arbitrator for each batch; and (3) provide for the resolution of each batch | ||||
| > | on a consolidated basis with one set of filing and administrative fees due per | ||||
| > | side per batch, one procedural calendar, one hearing (if any) in a place to be s | ||||
| > | elected by the arbitrator, and one final award, which will provide for any and a | ||||
| > | ll relief the arbitrator determines each individual party is entitled to receive | ||||
| > | (“Batch Arbitration”). NAM shall administer all batches concurrently, to the ex | ||||
| > | tent possible. | ||||
| 302 | or | 291 | All parties agree that Demands are of a “substantially similar nature” if they a | ||
| > | rise out of or relate to the same event or factual scenario and raise the same o | ||||
| > | r similar legal issue(s) and seek the same or similar relief. To the extent the | ||||
| > | parties disagree on the application of the Batch Arbitration process, the disagr | ||||
| > | eeing party shall advise NAM, and NAM shall appoint a sole standing Procedural A | ||||
| > | rbitrator or, should the circumstances so require, an Emergency Arbitrator, acco | ||||
| > | rding to the NAM Rules, to determine the applicability of the Batch Arbitration | ||||
| > | process (the Procedural Arbitrator or Emergency Arbitrator may be deemed the “Ad | ||||
| > | ministrative Arbitrator”). In an effort to expedite the resolution of any such d | ||||
| > | ispute by the Administrative Arbitrator, the parties agree that the Administrati | ||||
| > | ve Arbitrator may set forth such procedures as are necessary to resolve any disp | ||||
| > | utes promptly. The Administrative Arbitrator’s fees shall be paid by Booking.com | ||||
| > | . | ||||
| 303 | Arcus Solutions | 292 | You and Booking.com agree to cooperate in good faith with NAM to implement the B | ||
| > | atch Arbitration process, including the payment of single filing and administrat | ||||
| > | ive fees for batches of Demands, as well as any steps to minimize the time and c | ||||
| > | osts of arbitration, which may include: (1) the appointment of a discovery speci | ||||
| > | al master to assist the arbitrator in the resolution of discovery disputes; and | ||||
| > | (2) the adoption of an expedited calendar of the arbitration proceedings. | ||||
| 304 | 3 Cours Charlemagne, Lyon 69002 | 293 | This Batch Arbitration provision shall in no way be interpreted as authorizing o | ||
| > | r creating a class, collective, and/or representative arbitration or action of a | ||||
| > | ny kind, except as expressly set forth in this provision, and nothing about the | ||||
| > | Batch Arbitration process will preclude any party from participating in any arbi | ||||
| > | tration administered according to that process. | ||||
| 305 | France | 294 | Invalidity, Expiration | ||
| 306 | Tel. +44 (0) 1702 811397 | 295 | 10. Except as provided in the subsection entitled “Waiver of Class or Other Non- | ||
| > | Individualized Relief,” if any part or parts of this Arbitration Agreement (othe | ||||
| > | r than Section A20.9) are found under the law to be invalid or unenforceable, th | ||||
| > | en such specific part or parts shall be of no force and effect and shall be seve | ||||
| > | red, and the remainder of the Arbitration Agreement shall continue in full force | ||||
| > | and effect. However, if Section A20.9 of this Arbitration Agreement is found un | ||||
| > | der the law to be invalid or unenforceable then, in that case, the entire Arbitr | ||||
| > | ation Agreement shall be void, and the parties agree that all Disputes will be h | ||||
| > | eard in the state or federal courts located in New York, New York. You further a | ||||
| > | gree that any Dispute that you have with Booking.com as detailed in this Arbitra | ||||
| > | tion Agreement must be initiated within the applicable statute of limitation for | ||||
| > | that claim or controversy, or it will be forever time barred. Likewise, you agr | ||||
| > | ee that all applicable statutes of limitation will apply to such arbitration in | ||||
| > | the same manner as those statutes of limitation would apply in the applicable co | ||||
| > | urt of competent jurisdiction. | ||||
| 307 | Only in the case in which services are denied because of Booking.com insolvency. | 296 | 30-Day Right to Opt Out | ||
| 308 | 7. Note: This insolvency protection doesn't cover contracts with parties other t | 297 | 11. You have the right to opt out of the provisions of this Arbitration Agreemen | ||
| > | han Booking.com, which can be performed despite Booking.com insolvency. | > | t by sending a written notice through our Dispute Resolution page with the messa | ||
| > | ge: “Arbitration -- Opt-Out Notice”, within thirty (30) days after first becomin | ||||
| > | g subject to this Arbitration Agreement (“Opt-Out Notice”). Your Opt-Out Notice | ||||
| > | must include your name and address, the email address you used to set up your Bo | ||||
| > | oking.com account (if you have one), and an unequivocal statement that you want | ||||
| > | to opt out of this Arbitration Agreement. Any Opt-Out Notice will be effective o | ||||
| > | nly if you send it yourself, on an individual basis, and Opt-Out Notices from an | ||||
| > | y third party purporting to act on your behalf will have no effect on your or Bo | ||||
| > | oking.com’s rights. If you opt out of this Arbitration Agreement, all other part | ||||
| > | s of these Terms will continue to apply to you. Opting out of this Arbitration A | ||||
| > | greement has no effect on any arbitration agreements that you may currently have | ||||
| > | with us, including any previous versions of this Arbitration Agreement to which | ||||
| > | you agreed, and has no effect on any arbitration agreements with us you may ent | ||||
| > | er in the future. | ||||
| 309 | 8. Refer to the Directive (EU) 2015/2302 as transposed into national law in the | 298 | Modification | ||
| > | European Union or in the United Kingdom. | ||||
| 310 | 9. If you book a travel service and are located in French territories at the tim | 299 | 12. You and we agree that Booking.com retains the right to modify this Arbitrati | ||
| > | e of the booking, Booking.com has protection in place to refund your payments to | > | on Clause in the future. Any such changes will be posted on our Platform, and yo | ||
| > | Booking.com for services not performed because of our insolvency. | > | u should check for updates regularly. Your continued use of the Booking.com Plat | ||
| > | form and/or Services, including the acceptance of products and services offered | ||||
| > | on the Platform following the posting of changes to this Arbitration Agreement, | ||||
| > | constitutes your acceptance of any such changes. If you have previously agreed t | ||||
| > | o a version of these Terms with an arbitration agreement and you did not validly | ||||
| > | opt out of arbitration, changes to this Arbitration Agreement do not provide yo | ||||
| > | u with a new opportunity to opt out of arbitration. Booking.com will continue to | ||||
| > | honor any valid opt-outs of the Arbitration Agreement that you made to a prior | ||||
| > | version of these Terms. | ||||
| 311 | A22. Modification clause | 300 | Governing Courts and Law | ||
| 312 | 1. We may make changes to these Terms. Where such changes are material, we will | 301 | 13. To the extent that the Dispute is not covered by any arbitration agreement b | ||
| > | inform you in advance of such changes becoming effective, unless the changes are | > | etween you and us, it shall proceed before the state or federal courts located i | ||
| > | required by applicable law. | > | n New York, New York (except for small claims court actions, which may be brough | ||
| > | t in the county where you reside). This Arbitration Agreement and these Terms ar | ||||
| > | e made under and will be governed by and interpreted in accordance with New York | ||||
| > | law, regardless of conflict of law rules. | ||||
| 313 | 2. If you do not accept the changes, do not use our Platform. | ||||
| 314 | 3. Otherwise, your continued use of our Platform after the effective date of the | ||||
| > | proposed changes will constitute your acceptance of the revised Terms. | ||||
| 315 | 4. Any existing bookings will continue to be governed by the Terms that applied | ||||
| > | when the booking was made. | ||||
| 316 | B. Accommodations | 302 | B. Accommodations | ||
| 317 | B1. Scope of this section | 303 | B1. Scope of this section | ||
| 318 | B2. Contractual relationship | 304 | B2. Contractual relationship | ||
| 326 | B2. Contractual relationship | 312 | B2. Contractual relationship | ||
| 327 | 1. When you make (or request) a booking, it’s directly with the Service Provider | 313 | 1. When you make (or request) a booking, it’s directly with the Service Provider | ||
| > | – we’re not a “contractual party.” | > | – we’re not a “contractual party.” | ||
| 328 | 2. Booking.com B.V. owns and operates the Platform. | 314 | 2. Booking.com B.V. owns and operates the Platform. | ||
| n | 329 | 3. Our Platform only shows Accommodations that have a commercial relationship wi | n | 315 | 3. Our Platform only shows Accommodations that have a commercial relationship wi |
| > | th us (in some cases, through a partner company – please refer to “Partner offer | > | th us, and it doesn’t necessarily show all their products or services. | ||
| > | ” under B7.2) or with our Connectivity Providers, and it doesn’t necessarily sho | ||||
| > | w all their products or services. | ||||
| 330 | 4. Information about Service Providers (e.g. facilities, house rules, sustainabi | 316 | 4. Information about Service Providers (e.g. facilities, house rules, sustainabi | ||
| > | lity measures) and their Travel Experiences (e.g. prices, availability, and canc | > | lity measures) and their Travel Experiences (e.g. prices, availability, and canc | ||
| > | ellation policies) is based on what they provide to us. | > | ellation policies) is based on what they provide to us. They’re responsible for | ||
| > | making sure it’s accurate and up to date. | ||||
| 331 | B3. What we will do | 317 | B3. What we will do | ||
| n | 332 | 1. We provide the Platform on which Service Providers can promote and sell their | n | 318 | 1. We provide the Platform on which Service Providers can promote and sell their |
| > | Accommodations, and you can search for, compare, and book them. We offer a pers | > | Accommodations, and you can search for, compare, and book them. | ||
| > | onalized experience based on how you use our Platform (including what you tell u | ||||
| > | s) so you can book your ideal Accommodation with us. Our Platform allows you to | ||||
| > | discover Accommodations all over the world, and our search results make it easy | ||||
| > | to find the one that’s right for you. | ||||
| 333 | 2. Once you’ve booked your Accommodation, we confirm the details of your booking | 319 | 2. Once you’ve booked your Accommodation, we confirm the details of your booking | ||
| > | to both you and the Service Provider, including the names of the guest(s). | > | to both you and the Service Provider, including the names of the guest(s). | ||
| n | 334 | 3. Depending on the terms of your booking, you may be able to change or cancel i | n | 320 | 3. Depending on the terms of your booking, you may be able to change or cancel i |
| > | t if you want. Contact us using the Help Center (available 24 hours a day) if yo | > | t. | ||
| > | u need help with anything. | ||||
| 335 | B4. What you need to do | 321 | B4. What you need to do | ||
| 336 | 1. Fill in all your contact details correctly so we and/or the Service Provider | 322 | 1. Fill in all your contact details correctly so we and/or the Service Provider | ||
| > | can provide you with information about your booking and, if necessary, contact y | > | can provide you with information about your booking and, if necessary, contact y | ||
| > | ou. | > | ou. | ||
| 337 | 2. Read these Terms and the terms displayed during the booking process carefully | 323 | 2. Read these Terms and the terms displayed during the booking process carefully | ||
| > | . | > | . | ||
| 385 | if they do, we’ll tell you so you can tell us if you have any comments and wheth | 371 | if they do, we’ll tell you so you can tell us if you have any comments and wheth | ||
| > | er or not you agree with the charge – and then: | > | er or not you agree with the charge – and then: | ||
| 386 | if you agree, we’ll charge you on their behalf | 372 | if you agree, we’ll charge you on their behalf | ||
| 387 | if you disagree, we’ll look into it, and if we consider that there is cause for | 373 | if you disagree, we’ll look into it, and if we consider that there is cause for | ||
| > | further investigation, we will contact you to discuss the next steps. | > | further investigation, we will contact you to discuss the next steps. | ||
| n | 388 | 6. Under the damage policy, there’s a limit to how much a Service Provider can c | n | 374 | 6. Under the damage policy, there’s a limit to how much a Service Provider can c |
| > | harge you through our Platform (the limit is displayed while you’re booking). Ho | > | harge you through our Platform (the limit is displayed while you’re booking). | ||
| > | wever, the Service Provider can start a legal claim against you outside of the d | ||||
| > | amage policy, in which case the limit doesn’t apply. | ||||
| 389 | 7. Any payment you make would be between the Service Provider and you. We’d just | 375 | 7. Any payment you make would be between the Service Provider and you. We’d just | ||
| > | be organizing it on the Service Provider’s behalf. | > | be organizing it on the Service Provider’s behalf. | ||
| n | 390 | 8. The damage policy doesn’t relate to general cleaning, ordinary wear and tear, | n | 376 | 8. The damage policy doesn’t relate to general cleaning, ordinary wear and tear, |
| > | any crimes (such as theft), or any non-physical “damages” (e.g., fines for smok | > | any crimes (such as theft), or any non-physical “damages” (e.g. fines for smoki | ||
| > | ing or bringing pets). | > | ng or bringing pets). | ||
| 391 | 9. The Service Provider might require a “damage deposit” before or at check-in. | 377 | 9. The Service Provider might require a “damage deposit” before or at check-in. | ||
| > | If they do, we’ll tell you about it while you’re booking – but it has nothing to | > | If they do, we’ll tell you about it while you’re booking – but it has nothing to | ||
| > | do with the “damage policy.” We won’t be involved in any financial settlement r | > | do with the “damage policy.” We won’t be involved in any financial settlement r | ||
| > | elated to damage deposits. | > | elated to damage deposits. | ||
| n | 392 | How we work | n | 378 | How We Work |
| 393 | 10. For information on reviews, ranking, how we make money, and more, check out | 379 | 10. For information on reviews, ranking, how we make money, and more, be sure to | ||
| > | How We Work, which is also part of our Terms. | > | check out How We Work. | ||
| 394 | C. Attractions | 380 | C. Attractions | ||
| 395 | C1. Scope of this section | 381 | C1. Scope of this section | ||
| 396 | C2. Contractual relationship | 382 | C2. Contractual relationship | ||
| 410 | 3. Depending on the terms of your booking, you may be able to change or cancel i | 396 | 3. Depending on the terms of your booking, you may be able to change or cancel i | ||
| > | t if you want. Contact us using the Help Center (available 24 hours a day) if yo | > | t if you want. Contact us using the Help Center (available 24 hours a day) if yo | ||
| > | u need help with anything. | > | u need help with anything. | ||
| 411 | C4. What you need to do | 397 | C4. What you need to do | ||
| 412 | 1. You must fill in all your contact details correctly so we and/or the Service | 398 | 1. You must fill in all your contact details correctly so we and/or the Service | ||
| > | Provider/Third-Party Aggregator (as applicable) can provide you with information | > | Provider/Third-Party Aggregator (as applicable) can provide you with information | ||
| > | about your booking and, if necessary, contact you. | > | about your booking and, if necessary, contact you. | ||
| n | 413 | 2. You must read and agree to comply with our Terms and the terms of the Service | n | 399 | 2. You must read and agree to comply with our Terms and the terms of the Service |
| > | Provider/Third-Party Aggregator (which will be displayed at checkout) and ackno | > | Provider/Third-Party Aggregator (which will be displayed at checkout), and ackn | ||
| > | wledge that breaching them may lead to additional charges and/or the cancellatio | > | owledge that breaching them may lead to additional charges and/or the cancellati | ||
| > | n of your Booking. | > | on of your booking. | ||
| 414 | C5. Price and payment | 400 | C5. Price and payment | ||
| 415 | 1. When you book an Attraction, we’ll organize your payment. For details on how | 401 | 1. When you book an Attraction, we’ll organize your payment. For details on how | ||
| > | this works (including the related rights and obligations), check “Payment” (A8). | > | this works (including the related rights and obligations), check “Payment” (A8). | ||
| 416 | C6. Amendments, cancellations, and refunds | 402 | C6. Amendments, cancellations, and refunds | ||
| 453 | these Terms | 439 | these Terms | ||
| 454 | the key terms of the Rental Agreement, which you’ll review while you’re booking, | 440 | the key terms of the Rental Agreement, which you’ll review while you’re booking, | ||
| > | and | > | and | ||
| 455 | the Rental Agreement itself, which you’ll receive at pick-up. | 441 | the Rental Agreement itself, which you’ll receive at pick-up. | ||
| n | 456 | 4. You must be at the rental counter by your pick-up Time (note that some Servic | n | 442 | 4. You must be at the rental counter by your pick-up time (note that some Servic |
| > | e Providers have a pick-up “grace period” in case you’re delayed). If you arrive | > | e Providers have a pick-up “grace period” in case you are delayed). If you arriv | ||
| > | after the pick-up Time (and after the pick-up grace period, if any), the car ma | > | e after the pick-up time (and after the pick-up grace period, if any), the car m | ||
| > | y no longer be available, and you may not be entitled to a refund from the Servi | > | ay no longer be available, and you may not be entitled to a refund from the Serv | ||
| > | ce Provider. Check the Rental Agreement for further information (while you’re bo | > | ice Provider. Check the Rental Agreement for further information (while you’re b | ||
| > | oking your car, be sure to check “Important info,” which informs you of any grac | > | ooking your car, be sure to check “Important info,” which informs you of any gra | ||
| > | e period and which you accept at checkout). If you think you might be late, cont | > | ce period and which you accept at checkout). If you think you might be late, con | ||
| > | act the Service Provider or us, even if it’s because of a flight delay and you’v | > | tact the Service Provider or us, even if it’s because of a flight delay and you’ | ||
| > | e provided your flight number. | > | ve provided your flight number. | ||
| 457 | 5. The key terms of your rental tell you what the Main Driver needs at pick-up. | 443 | 5. The key terms of your rental tell you what the Main Driver needs at pick-up. | ||
| > | You must ensure that when they get to the rental counter, they bring everything | > | You must ensure that when they get to the rental counter, they bring everything | ||
| > | they need (e.g. driver’s license, required ID, and a credit card in their own na | > | they need (e.g., driver’s license, required ID, and a credit card in their own n | ||
| > | me, with enough available funds to cover the security deposit). | > | ame, with enough available funds to cover the security deposit). | ||
| 458 | 6. You must make sure the Main Driver is both eligible and fit to drive the car. | 444 | 6. You must make sure the Main Driver is both eligible and fit to drive the car. | ||
| 459 | 7. You must show the counter staff each driver’s full, valid driver’s license, w | 445 | 7. You must show the counter staff each driver’s full, valid driver’s license, w | ||
| > | hich they must have held for at least one year (or longer, in many cases). If an | > | hich they must have held for at least one year (or longer, in many cases). If an | ||
| > | y driver has penalties/points on their license, let us know as soon as you are a | > | y driver has penalties/points on their license, let us know as soon as you are a | ||
| > | ware of this, as the Service Provider may not allow them to drive. | > | ware of this, as the Service Provider may not allow them to drive. | ||
| 460 | 8. You must ensure that any driver with a driver’s license issued in England, Sc | 446 | 8. You must ensure that any driver with a driver’s license issued in England, Sc | ||
| > | otland, or Wales obtains a license “check code” no more than 21 days before pick | > | otland, or Wales obtains a license “check code” no more than 21 days before pick | ||
| > | -up. | > | -up. | ||
| 467 | D5. Price and payment | 453 | D5. Price and payment | ||
| 468 | 1. If payment is taken at the time of booking, Booking.com Transport Limited wil | 454 | 1. If payment is taken at the time of booking, Booking.com Transport Limited wil | ||
| > | l be the merchant of record. For details of our payment processes, be sure to re | > | l be the merchant of record. For details of our payment processes, be sure to re | ||
| > | fer to “Payment” (A8). | > | fer to “Payment” (A8). | ||
| 469 | Additional costs and fees | 455 | Additional costs and fees | ||
| n | 470 | 2. In many cases, the Service Provider will charge a young driver fee for each d | n | 456 | 2. In many cases, the Service Provider will charge a young driver fee for each d |
| > | river under a certain age (e.g., 25). In some cases, they may charge a senior dr | > | river under a certain age (e.g. 25). In some cases, they may charge a senior dri | ||
| > | iver fee for each driver over a certain age (e.g. 65). When booking on our Platf | > | ver fee for each driver over a certain age (e.g. 65). When booking on our Platfo | ||
| > | orm, you must enter the Main Driver's age so we can show you details of any age- | > | rm, you must enter the Main Driver's age so we can show you details of any age-r | ||
| > | related fee(s) – which you would pay at pick-up. | > | elated fee(s) – which you would pay at pick-up. | ||
| 471 | 3. In many cases, the Service Provider will charge a one-way fee if you drop the | 457 | 3. In many cases, the Service Provider will charge a one-way fee if you drop the | ||
| > | car off at a different location. If you intend to do this, you need to enter th | > | car off at a different location. If you intend to do this, you need to enter th | ||
| > | e drop-off location while booking so we can tell you if it’s possible and show y | > | e drop-off location while booking so we can tell you if it’s possible and show y | ||
| > | ou details of any one-way fee – which you would pay at pick-up. | > | ou details of any one-way fee – which you would pay at pick-up. | ||
| 472 | 4. In many cases, the Service Provider will charge a cross-border fee for taking | 458 | 4. In many cases, the Service Provider will charge a cross-border fee for taking | ||
| > | the car to a different country/state/island. If you intend to do this, it's vit | > | the car to a different country/state/island. If you intend to do this, it's vit | ||
| > | al you tell us and/or the Service Provider as soon as you can (it must be before | > | al you tell us and/or the Service Provider as soon as you can (it must be before | ||
| > | pick-up). | > | pick-up). | ||
| 473 | 5. The price of your rental is calculated based on 24-hour units, so for example | 459 | 5. The price of your rental is calculated based on 24-hour units, so for example | ||
| > | , a 25-hour rental will cost as much as a 48-hour rental. | > | , a 25-hour rental will cost as much as a 48-hour rental. | ||
| 478 | you’ll pay for them at pick-up, and | 464 | you’ll pay for them at pick-up, and | ||
| 479 | the Service Provider doesn't guarantee they'll be available for you. | 465 | the Service Provider doesn't guarantee they'll be available for you. | ||
| 480 | D6. Amendments, cancellations, and refunds | 466 | D6. Amendments, cancellations, and refunds | ||
| n | 481 | 1. We go above and beyond our legal obligations. Even though local laws don’t re | n | 467 | 1. We go above and beyond our legal obligations. Even though local laws don’t re |
| > | quire us to offer specific cancellation rights, we guarantee that we’ll honor ou | > | quire us to offer specific cancellation rights, we guarantee that we will honor | ||
| > | r refund policy if you cancel your Booking. | > | our refund policy if you cancel your booking. | ||
| 468 | 2. The following “Cancellation and Amendments” terms apply to all bookings apart | ||||
| > | from: | ||||
| 482 | 2. The following “Cancellation and Amendments” terms apply to all bookings apart | 469 | where a credit card is required to reserve a pay-at-pick-up booking (the cancell | ||
| > | from where a credit card is required to reserve a pay-at-pick-up booking (the c | > | ation policy depends on the Service Provider, and details will be made available | ||
| > | ancellation policy depends on the Service Provider, and details will be made ava | > | in the booking funnel); and | ||
| > | ilable in the booking funnel); and | ||||
| 483 | bookings that are labeled “non-refundable” (you can’t amend a non-refundable boo | 470 | bookings that are labeled “non-refundable” (you can’t amend a non-refundable boo | ||
| > | king, and you won’t receive a refund if you cancel it). | > | king, and you won’t receive a refund if you cancel it). | ||
| 484 | Cancellations | 471 | Cancellations | ||
| 485 | 3. If you cancel: | 472 | 3. If you cancel: | ||
| 492 | You don’t have the documentation you need | 479 | You don’t have the documentation you need | ||
| 493 | The main driver doesn’t have a credit card in their own name with enough funds a | 480 | The main driver doesn’t have a credit card in their own name with enough funds a | ||
| > | vailable for the car’s security deposit. | > | vailable for the car’s security deposit. | ||
| 494 | For more on your Service Provider’s rules, refer to the “Important Information” | 481 | For more on your Service Provider’s rules, refer to the “Important Information” | ||
| > | that’s available while booking – or the Rental Agreement that you sign at the co | > | that’s available while booking – or the Rental Agreement that you sign at the co | ||
| > | unter. | > | unter. | ||
| n | 495 | If they refuse you the car, call us straight away from the rental counter to can | n | 482 | If they refuse you the car, call us straight away from the rental counter to can |
| > | cel your booking, and we’ll refund what you paid, minus the cost of three days o | > | cel your booking, and we’ll refund what you paid, minus the cost of three days o | ||
| > | f your rental. If you don’t, the cancellation fee will be the full cost of your | > | f your rental. Otherwise you won’t be entitled to a refund. | ||
| > | rental – unless you can prove that the situation has cost us substantially less | ||||
| > | than that. | ||||
| 496 | Amendments (changes to your Booking) | 483 | Amendments (changes to your Booking) | ||
| 497 | 5. You can make changes to your booking anytime before you’re due to pick the ca | 484 | 5. You can make changes to your booking anytime before you’re due to pick the ca | ||
| > | r up. | > | r up. | ||
| 498 | 6. In most cases, the easiest way to do this is via our app – or our website (un | 485 | 6. In most cases, the easiest way to do this is via our app – or our website (un | ||
| > | der “Manage Booking”). | > | der “Manage Booking”). | ||
| 530 | 3. Depending on the Contract of Carriage, we may be able to help you change or c | 517 | 3. Depending on the Contract of Carriage, we may be able to help you change or c | ||
| > | ancel your booking if you want to do so. Contact us using the Help Center (avail | > | ancel your booking if you want to do so. Contact us using the Help Center (avail | ||
| > | able 24 hours a day) if you need help with anything. | > | able 24 hours a day) if you need help with anything. | ||
| 531 | E4. What you need to do | 518 | E4. What you need to do | ||
| 532 | 1. You must fill in all your contact details correctly so we and/or the Service | 519 | 1. You must fill in all your contact details correctly so we and/or the Service | ||
| > | Provider can provide you with information about your booking and, if necessary, | > | Provider can provide you with information about your booking and, if necessary, | ||
| > | contact you. | > | contact you. | ||
| n | 533 | 2. You must read and agree to comply with our Terms and the Third-Party Terms (w | n | 520 | 2. You must read and agree to comply with our Terms and the Third-Party Terms (w |
| > | hich will be displayed at checkout) and acknowledge that breaching them may lead | > | hich will be displayed at check-out) and acknowledge that breaching them may lea | ||
| > | to additional charges and/or the cancellation of your Booking. | > | d to additional charges and/or the cancellation of your Booking. | ||
| 534 | E5. Price and payment | 521 | E5. Price and payment | ||
| 535 | 1. When you book a Flight, your payment will be organized by us, by the Third-Pa | 522 | 1. When you book a Flight, your payment will be organized by us, by the Third-Pa | ||
| > | rty Aggregator (or a party specified by them), or by a third party such as an ai | > | rty Aggregator (or a party specified by them), or by a third party such as an ai | ||
| > | rline. For details of how we organize payments (including the related rights and | > | rline. For details of how we organize payments (including the related rights and | ||
| > | obligations), be sure to check “Payment” (A8). | > | obligations), be sure to check “Payment” (A8). | ||
| 536 | E6. Amendments, cancellations, and refunds | 523 | E6. Amendments, cancellations, and refunds | ||
| 546 | Airline prohibited practices | 533 | Airline prohibited practices | ||
| 547 | 3. Most airlines don’t allow people to buy tickets that include flights they don | 534 | 3. Most airlines don’t allow people to buy tickets that include flights they don | ||
| > | ’t intend to use—for example, a round-trip ticket if the person doesn’t intend t | > | ’t intend to use—for example, a round-trip ticket if the person doesn’t intend t | ||
| > | o use the return flight. For more examples, just enter “point-beyond ticketing,” | > | o use the return flight. For more examples, just enter “point-beyond ticketing,” | ||
| > | “hidden-city ticketing,” or “back-to-back ticketing” into a search engine. | > | “hidden-city ticketing,” or “back-to-back ticketing” into a search engine. | ||
| 548 | 4. When you purchase a Flight, you agree not to do this. If you do this in breac | 535 | 4. When you purchase a Flight, you agree not to do this. If you do this in breac | ||
| > | h of the airline’s terms (provided when you make your Booking), you will reimbur | > | h of the airline’s terms (provided when you make your Booking), you will reimbur | ||
| > | se us for any difference between the cost of your actual journey and the cost of | > | se us for any difference between the cost of your actual journey and the cost of | ||
| > | the full journey specified on your ticket(s) if the airline claims this from us | > | the full journey specified on your ticket(s) if the airline claims this from us | ||
| > | . | > | . | ||
| n | n | 536 | U.S. NOTICE – OVERBOOKING OF FLIGHTS: | ||
| 537 | Airline flights may be overbooked, and there is a slight chance that a seat will | ||||
| > | not be available on a flight for which a person has a confirmed reservation. If | ||||
| > | the flight is overbooked, no one will be denied a seat until airline personnel | ||||
| > | first ask for volunteers willing to give up their reservation in exchange for co | ||||
| > | mpensation of the airline's choosing. If there are not enough volunteers, the ai | ||||
| > | rline will deny boarding to other persons in accordance with its particular boar | ||||
| > | ding priority. With few exceptions, including failure to comply with the carrier | ||||
| > | 's check-in deadline, persons denied boarding involuntarily are entitled to comp | ||||
| > | ensation. The complete rules for the payment of compensation and each airline's | ||||
| > | boarding priorities are available at all airport ticket counters and boarding lo | ||||
| > | cations. Some airlines do not apply these consumer protections to travel from so | ||||
| > | me foreign countries, although other consumer protections may be available. Chec | ||||
| > | k with your airline or your travel agent. | ||||
| 549 | Use of flight segments | 538 | Use of flight segments | ||
| 550 | 5. Most airlines require customers to use their flights in order. So, if you don | 539 | 5. Most airlines require customers to use their flights in order. So, if you don | ||
| > | ’t take your first Flight, your airline may automatically cancel the rest of you | > | ’t take your first Flight, your airline may automatically cancel the rest of you | ||
| > | r itinerary. | > | r itinerary. | ||
| 551 | 6. If your airline allows you to “skip” any flights in your itinerary, make sure | 540 | 6. If your airline allows you to “skip” any flights in your itinerary, make sure | ||
| > | you cancel the flight(s) you don’t want, which is in line with the cancellation | > | you cancel the flight(s) you don’t want, which is in line with the cancellation | ||
| > | policy. You may not be entitled to a full refund (or any refund) for these unus | > | policy. You may not be entitled to a full refund (or any refund) for these unus | ||
| > | ed Flights. | > | ed Flights. | ||
| 565 | Fees for baggage and other extras | 554 | Fees for baggage and other extras | ||
| 566 | 13. Your airline may charge for checked baggage, excess/overweight baggage, prio | 555 | 13. Your airline may charge for checked baggage, excess/overweight baggage, prio | ||
| > | rity boarding, allocated seating, onboard entertainment, food and drink, and/or | > | rity boarding, allocated seating, onboard entertainment, food and drink, and/or | ||
| > | airport check-in. | > | airport check-in. | ||
| 567 | 14. If they do, the charge(s) will be on top of the price of your ticket (unless | 556 | 14. If they do, the charge(s) will be on top of the price of your ticket (unless | ||
| > | it’s expressly stated that your Flight included the extra(s)). | > | it’s expressly stated that your Flight included the extra(s)). | ||
| n | n | 557 | SPECIAL BAGGAGE LIABILITY LIMITATIONS FOR U.S. TRAVEL: For domestic travel wholl | ||
| > | y between U.S. points, federal rules require any limit on a carrier’s baggage li | ||||
| > | ability to be at least US$3,800 per passenger, or the amount currently mandated | ||||
| > | by 14 CFR 254.5.Boarding requirements | ||||
| 558 | You must comply with all applicable airline boarding requirements, including che | ||||
| > | ck-in time limits and time limits for when you must present yourself at the gate | ||||
| > | . You must ensure that you present yourself at the airport with enough time to c | ||||
| > | omplete all boarding requirements. | ||||
| 559 | Failure to comply with boarding requirements may result in the airline canceling | ||||
| > | your itinerary. | ||||
| 568 | International travel | 560 | International travel | ||
| 569 | 15. It’s your responsibility to: | 561 | 15. It’s your responsibility to: | ||
| 570 | carry a valid passport and/or visa if required | 562 | carry a valid passport and/or visa if required | ||
| 574 | review any warnings or advice from your country of residence/origin before you g | 566 | review any warnings or advice from your country of residence/origin before you g | ||
| > | o to/through a country or region. | > | o to/through a country or region. | ||
| 575 | 16. By arranging travel to or from any location, we are not guaranteeing that it | 567 | 16. By arranging travel to or from any location, we are not guaranteeing that it | ||
| > | is without risk and, to the fullest extent permitted by law, we will not be lia | > | is without risk and, to the fullest extent permitted by law, we will not be lia | ||
| > | ble for any resulting damages or losses. | > | ble for any resulting damages or losses. | ||
| 576 | 17. It’s not a common practice, but international law allows “disinfection” of a | 568 | 17. It’s not a common practice, but international law allows “disinfection” of a | ||
| > | ircrafts to kill insects. To do this, personnel might spray the aircraft’s cabin | > | ircrafts to kill insects. To do this, personnel might spray the aircraft’s cabin | ||
| > | with an aerosol insecticide while passengers are on board, or treat its interio | > | with an aerosol insecticide while passengers are on board, or treat its interio | ||
| > | r surfaces with a residual insecticide while they’re not on board. Before you tr | > | r surfaces with a residual insecticide while they’re not on board. Before you tr | ||
| > | avel, we advise you to find out about disinfection, including where it might hap | > | avel, we advise you to find out about disinfection, including where it might hap | ||
| > | pen. | > | pen. | ||
| n | n | 569 | Advice to international passengers on limitations of liability: | ||
| 570 | Passengers embarking upon a journey involving an ultimate destination or a stop | ||||
| > | in a country other than the country of departure are advised that the provisions | ||||
| > | of an international treaty (the Warsaw Convention, the 1999 Montreal Convention | ||||
| > | , or other treaty), as well as a carrier’s own contract of carriage or tariff pr | ||||
| > | ovisions, may be applicable to their entire journey, including any portion entir | ||||
| > | ely within the countries of departure and destination. The applicable treaty gov | ||||
| > | erns and may limit the liability of carriers to passengers for death or personal | ||||
| > | injury, destruction or loss of, or damage to, baggage, and for delay of passeng | ||||
| > | ers and baggage. | ||||
| 571 | Additional protection can usually be obtained by purchasing insurance from a pri | ||||
| > | vate company. Such insurance is not affected by any limitation of the carrier’s | ||||
| > | liability under an international treaty. For further information, be sure to con | ||||
| > | sult your airline or insurance company representative. | ||||
| 572 | Dangerous Goods/Hazardous Materials | ||||
| 573 | U.S. Federal law forbids transporting hazardous materials aboard aircraft, wheth | ||||
| > | er in your luggage or on your person. A violation can result in five years' impr | ||||
| > | isonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials | ||||
| > | include explosives, compressed gases, flammable liquids and solids, oxidizers, | ||||
| > | poisons, corrosives, and radioactive materials. Examples: Paints, lighter fluid, | ||||
| > | fireworks, tear gases, bottled oxygen, and radio-pharmaceuticals. Lithium batte | ||||
| > | ries are not allowed in checked luggage. There are special exceptions for small | ||||
| > | quantities (up to 70 ounces total) of medicines and toiletries carried in your l | ||||
| > | uggage, and for certain smoking materials carried on your person. | ||||
| 574 | For further information, contact your airline or visit https://www.faa.gov/hazma | ||||
| > | t/packsafe/. | ||||
| 577 | Entry/Exit fees | 575 | Entry/Exit fees | ||
| 578 | 18. Fees charged by countries or airports to persons entering/leaving the countr | 576 | 18. Fees charged by countries or airports to persons entering/leaving the countr | ||
| > | y are not covered by your fare. Before you travel, we advise you to find out if | > | y are not covered by your fare. Before you travel, we advise you to find out if | ||
| > | you’ll have to pay this kind of fee. | > | you’ll have to pay this kind of fee. | ||
| n | 579 | UK: Your financial protection | n | ||
| 580 | 19. ATOL Holder: Booking.com B.V. | ||||
| 581 | 20. ATOL License Number: 11967 | ||||
| 582 | 21. Within the UK, we provide full financial protection for our ATOL-protected-f | ||||
| > | light-only sales by way of our Air Travel Organizer's License number 11967, issu | ||||
| > | ed by the Civil Aviation Authority, Aviation House, Beehive Ringroad, West Susse | ||||
| > | x, RH6 0YR, UK, telephone +44 (0)333 103 6350, email claims@caa.co.uk. | ||||
| 583 | 22. When you buy an ATOL-protected flight from us, you will receive an ATOL Cert | ||||
| > | ificate. This lists what is financially protected, where you can get information | ||||
| > | on what this means for you and who to contact if Booking.com becomes insolvent. | ||||
| 584 | 23. The suppliers identified on your ATOL Certificate will provide you with the | ||||
| > | services listed on the ATOL Certificate (or a suitable alternative). In some cas | ||||
| > | es, where the supplier isn't able to do so because of Booking.com insolvency, an | ||||
| > | alternative ATOL holder may provide you with the services you've bought or a su | ||||
| > | itable alternative (at no extra cost to you). You agree to accept that in those | ||||
| > | circumstances, the alternative ATOL holder will perform those obligations, and y | ||||
| > | ou agree to pay any money outstanding to be paid by you under your contract to t | ||||
| > | hat alternative ATOL holder. However, you also agree that in some cases, it won' | ||||
| > | t be possible to appoint an alternative ATOL holder, in which case you'll be ent | ||||
| > | itled to make a claim under the ATOL scheme (or your credit card issuer where ap | ||||
| > | plicable). | ||||
| 585 | 24. If the suppliers identified on your ATOL certificate are unable to provide t | ||||
| > | he services listed because of Booking.com insolvency, the Trustees of the Air Tr | ||||
| > | avel Trust may make a payment to (or confer a benefit on) you under the ATOL sch | ||||
| > | eme. You agree that in return for such a payment or benefit, you assign absolute | ||||
| > | ly to those Trustees any claims which you have or may have arising out of or rel | ||||
| > | ating to the non-provision of the services, including any claim against us, the | ||||
| > | travel agent (or your credit card issuer where applicable). You also agree that | ||||
| > | any such claims may be reassigned to another body if that other body has paid su | ||||
| > | ms you have claimed under the ATOL scheme. | ||||
| 586 | EU: Passengers' rights under EU Regulation 261/2004 | 577 | EU: Passengers’ rights under EU Regulation 261/2004 | ||
| 587 | 25. If your flight is delayed or canceled or you’re denied boarding, you may be | 578 | 19. If your flight is delayed or canceled or you’re denied boarding, you may be | ||
| > | entitled to compensation/assistance under EU Regulation 261/2004 if: | > | entitled to compensation/assistance under EU Regulation 261/2004 if: | ||
| 588 | You’re flying into the European Union (EU) | 579 | You’re flying into the European Union (EU) | ||
| 589 | You’re flying out of the EU | 580 | You’re flying out of the EU | ||
| 590 | Your Flight is provided by an EU airline | 581 | Your Flight is provided by an EU airline | ||
| 591 | EU: Airline carrier liability under EU Regulation 889/2002 | 582 | EU: Airline carrier liability under EU Regulation 889/2002 | ||
| n | 592 | 26. If there’s an accident that happens within the EU, EU Regulation 889/2002 mi | n | 583 | 20. If there’s an accident that happens within the EU, EU Regulation 889/2002 mi |
| > | ght apply to you. | > | ght apply to you. | ||
| 593 | EU: Rights of disabled persons and persons with reduced mobility when traveling | 584 | EU: Rights of disabled persons and persons with reduced mobility when traveling | ||
| > | by air under EU Regulation 1107/2006 | > | by air under EU Regulation 1107/2006 | ||
| n | 594 | 27. EU Regulation 1107/2006 provides certain rights for people who are disabled | n | 585 | 21. EU Regulation 1107/2006 provides certain rights for people who are disabled |
| > | or have reduced mobility. | > | or have reduced mobility. | ||
| 595 | How we work | 586 | How We Work | ||
| 596 | 28. For information on reviews, ranking, how we make money, and more, check out | 587 | 22. For information on reviews, ranking, how we make money, and more, check out | ||
| > | How We Work, which is also part of our Terms. | > | How We Work, which is also part of our Terms. | ||
| 597 | F. Private and public transportation | 588 | F. Private and Public Transportation | ||
| 598 | F1. Scope of this section | 589 | F1. Scope of this section | ||
| 599 | F2. Contractual relationship | 590 | F2. Contractual relationship | ||
| 600 | F3. What we will do | 591 | F3. What we will do | ||
| 611 | F3. What we will do | 602 | F3. What we will do | ||
| 612 | 1. We provide the Platform on which Service Providers can promote and sell their | 603 | 1. We provide the Platform on which Service Providers can promote and sell their | ||
| > | Travel Experiences, and you can search for, compare, and book them. | > | Travel Experiences, and you can search for, compare, and book them. | ||
| 613 | 2. Once you’ve made your booking, we’ll give the Service Provider your details ( | 604 | 2. Once you’ve made your booking, we’ll give the Service Provider your details ( | ||
| > | e.g. your name, phone number, and pick-up location). | > | e.g. your name, phone number, and pick-up location). | ||
| n | 614 | 3. All Private Transportation. We’ll give you the Service Provider's contact det | n | 605 | 3. All Private Transportation: We’ll give you the Service Provider’s contact det |
| > | ails. | > | ails. | ||
| 615 | 4. Pre-Booked Private Transportation. We’ll make sure the Service Provider knows | 606 | 4. Pre-Booked Private Transportation: We’ll make sure the Service Provider knows | ||
| > | what size vehicle you’ve requested. | > | what size vehicle you’ve requested. | ||
| 616 | 5. Public Transportation. We’ll give you (or tell you how to collect) your ticke | 607 | 5. Public Transportation: We’ll give you (or tell you how to collect) your ticke | ||
| > | t(s). | > | t(s). | ||
| 617 | F4. What you need to do | 608 | F4. What you need to do | ||
| 618 | 1. You must check the details of your booking carefully, and provide all the inf | 609 | 1. You must check the details of your booking carefully, and provide all the inf | ||
| > | ormation we need to arrange your booking (your requirements, contact details, et | > | ormation we need to arrange your booking (your requirements, contact details, et | ||
| > | c.). | > | c.). | ||
| 619 | 2. You must make sure everyone in your group complies with our Terms and (where | 610 | 2. You must make sure everyone in your group complies with our Terms and (where | ||
| > | applicable) the Service Provider’s terms, which you saw and accepted during the | > | applicable) the Service Provider’s terms, which you saw and accepted during the | ||
| > | booking process. You acknowledge that if you breach them: | > | booking process. You acknowledge that if you breach them: | ||
| 621 | your booking might be canceled | 612 | your booking might be canceled | ||
| 622 | your driver may refuse to transport you. | 613 | your driver may refuse to transport you. | ||
| 623 | 3. Bear in mind that estimated journey times don’t take traffic conditions into | 614 | 3. Bear in mind that estimated journey times don’t take traffic conditions into | ||
| > | account. | > | account. | ||
| n | 624 | 4. All Private Transportation. You must make sure all passengers are at the pick | n | 615 | 4. All Private Transportation: You must make sure all passengers are at the pick |
| > | -up location on time. | > | -up location on time. | ||
| 625 | 5. All Private Transportation. At and around your pick-up Time, you must have th | 616 | 5. All Private Transportation: At and around your pick-up Time, you must have th | ||
| > | e phone (whose number you entered when you made your Booking) switched on and ab | > | e phone (whose number you entered when you made your Booking) switched on and ab | ||
| > | le to receive calls/texts, in case the driver needs to contact you. We can't gua | > | le to receive calls/texts, in case the driver needs to contact you. We can't gua | ||
| > | rantee they’ll be able to reach you through messaging applications such as Whats | > | rantee they’ll be able to reach you through messaging applications such as Whats | ||
| > | App or Viber. | > | App or Viber. | ||
| 626 | 6. Pre-Booked Private Transportation. For any airport pick-up, you must give us | 617 | 6. Pre-Booked Private Transportation: For any airport pick-up, you must give us | ||
| > | your flight details at least 24 hours before your pick-up Time so your Service P | > | your flight details at least 24 hours before your pick-up Time so your Service P | ||
| > | rovider can adjust the pick-up Time if your flight is delayed. If they can’t pro | > | rovider can adjust the pick-up Time if your flight is delayed. If they can’t pro | ||
| > | vide Private Transportation following a flight delay or cancellation, contact ou | > | vide Private Transportation following a flight delay or cancellation, contact ou | ||
| > | r Customer Service team. | > | r Customer Service team. | ||
| 627 | 7. Public Transportation. You must make sure all passengers arrive on time, leav | 618 | 7. Public Transportation: You must make sure all passengers arrive on time, leav | ||
| > | ing enough time to collect tickets if necessary. | > | ing enough time to collect tickets if necessary. | ||
| 628 | 8. You must be 18 or older to make a booking, and any passenger under 18 must be | 619 | 8. You must be 18 or older to make a booking, and any passenger under 18 must be | ||
| > | accompanied by a responsible adult. | > | accompanied by a responsible adult. | ||
| 629 | 9. You must make sure no passenger behaves inappropriately (e.g. being abusive o | 620 | 9. You must make sure no passenger behaves inappropriately (e.g. being abusive o | ||
| > | r doing anything that might endanger someone). | > | r doing anything that might endanger someone). | ||
| 630 | 10. You must make sure you choose Public/Private Transportation that’s suitable | 621 | 10. You must make sure you choose Public/Private Transportation that’s suitable | ||
| > | (in terms of party size, amount of luggage, accessibility requirements, etc.). | > | (in terms of party size, amount of luggage, accessibility requirements, etc.). | ||
| 631 | F5. Price and payment | 622 | F5. Price and payment | ||
| 632 | 1. Booking.com Transport Limited will arrange the payment for your Booking. For | 623 | 1. Booking.com Transport Limited will arrange the payment for your Booking. For | ||
| > | details of our payment process, be sure to refer to “Payment” (A8). | > | details of our payment process, be sure to refer to “Payment” (A8). | ||
| n | 633 | 2. Pre-Booked Private Transportation. Price includes any tolls, congestion charg | n | 624 | 2. Pre-Booked Private Transportation: Price includes any tolls, congestion charg |
| > | es, taxes, and peak surcharges. Payment is taken at the time of booking. Price f | > | es, taxes, and peak surcharges. Payment is taken at the time of booking. Price f | ||
| > | or Shared Pre-Booked Private Transportation Services will be per seat. | > | or Shared Pre-Booked Private Transportation Services will be per seat. | ||
| 634 | 3. Public Transportation. Payment is taken when your booking is confirmed. Befor | 625 | 3. Public Transportation: Payment is taken when your booking is confirmed. Befor | ||
| > | e departure, the Service Provider may need to check your ticket(s)/e-ticket(s). | > | e departure, the Service Provider may need to check your ticket(s)/e-ticket(s). | ||
| > | Keep it/them with you at all times, or you might have to pay again. | > | Keep it/them with you at all times, or you might have to pay again. | ||
| 635 | 4. The Service Provider/driver doesn’t have to agree to any changes to the Journ | 626 | 4. The Service Provider/driver doesn’t have to agree to any changes to the Journ | ||
| > | ey that you request in person. If they do, they may charge extra. | > | ey that you request in person. If they do, they may charge extra. | ||
| 636 | F6. Amendments, cancellations, and refunds | 627 | F6. Amendments, cancellations, and refunds | ||
| 637 | Cancellation | 628 | Cancellation | ||
| 638 | 1. In most cases: | 629 | 1. In most cases: | ||
| n | 639 | Pre-Booked Private Transportation. You can cancel for free up to 24 hours before | n | 630 | Pre-Booked Private Transportation: You can cancel for free up to 24 hours before |
| > | your pick-up Time (two hours in some cases – review your confirmation). If you | > | your pick-up Time (two hours in some cases; review your confirmation). If you d | ||
| > | don’t cancel on time, you won’t be entitled to a refund. | > | on’t cancel on time, you won’t be entitled to a refund. | ||
| 640 | Public Transportation. You won’t be entitled to a refund once your booking is co | 631 | Public Transportation: You won’t be entitled to a refund once your booking is co | ||
| > | nfirmed. If your plans change, contact our Customer Service team to discuss any | > | nfirmed. If your plans change, contact our Customer Service team to discuss any | ||
| > | options that might be available. | > | options that might be available. | ||
| 641 | 2. If your Service Provider or Third-Party Aggregator has a different cancellati | 632 | 2. If your Service Provider or Third-Party Aggregator has a different cancellati | ||
| > | on policy (which you’ll review while booking), their policy will apply instead. | > | on policy (which you’ll review while booking), their policy will apply instead. | ||
| 642 | 3. We and/or the Service Provider may cancel the booking with little or no notic | 633 | 3. We and/or the Service Provider may cancel the booking with little or no notic | ||
| > | e, but this would only happen in very specific situations. For example, if: | > | e, but this would only happen in very specific situations. For example, if: | ||
| 643 | the Service Provider becomes insolvent or is genuinely unable to honor your book | 634 | the Service Provider becomes insolvent or is genuinely unable to honor your book | ||
| > | ing – in which case we'll do our best to arrange alternative transportation (and | > | ing – in which case we'll do our best to arrange alternative transportation (and | ||
| > | we'll refund you in full if we can't) | > | we'll refund you in full if we can't) | ||
| 644 | you are in breach of these Terms and/or the Service Provider’s terms, in which c | 635 | you are in breach of these Terms and/or the Service Provider’s terms, in which c | ||
| > | ase you may not be entitled to a refund. | > | ase you may not be entitled to a refund. | ||
| 645 | 4. Where multiple tickets have been purchased for Shared Pre-Booked Private Tran | 636 | 4. Where multiple tickets have been purchased for Shared Pre-Booked Private Tran | ||
| > | sportation, if you cancel, all tickets will be canceled. | > | sportation, if you cancel, all tickets will be canceled. | ||
| 646 | Amendments (changes) before your Journey begins | 637 | Amendments (changes) before your Journey begins | ||
| n | 647 | 5. Pre-Booked Private Transportation. Your confirmation email will tell you how | n | 638 | 5. Pre-Booked Private Transportation: Your confirmation email will tell you how |
| > | much notice you need to give (ahead of your pick-up Time) to request any changes | > | much notice you need to give (ahead of your pick-up Time) to request any changes | ||
| > | to your booking (such as location or time). | > | to your booking (such as location or time). | ||
| 648 | 6. Public Transportation. You cannot change your booking once it’s confirmed. | 639 | 6. Public Transportation: You cannot change your booking once it’s confirmed. | ||
| 649 | 7. If we/the Service Provider need to change your booking (for example, if there | 640 | 7. If we/the Service Provider need to change your booking (for example, if there | ||
| > | ’s a strike that interferes with your journey), we’ll tell you as soon as we can | > | ’s a strike that interferes with your journey), we’ll tell you as soon as we can | ||
| > | . If you then decide to cancel: | > | . If you then decide to cancel: | ||
| n | 650 | Any Transportation. Unless you cancel for one of the reasons in the next bullet, | n | 641 | Any Transportation: Unless you cancel for one of the reasons in the next bullet, |
| > | you’ll be entitled to a full refund (no matter how close your journey is). | > | you’ll be entitled to a full refund (no matter how close your journey is). | ||
| 651 | Any Private Transportation. If the change is just a new driver, a new Service Pr | 642 | Any Private Transportation: If the change is just a new driver, a new Service Pr | ||
| > | ovider, or a new (similar) vehicle, you won’t be entitled to a refund (unless yo | > | ovider, or a new (similar) vehicle, you won’t be entitled to a refund (unless yo | ||
| > | u’re canceling with enough notice). | > | u’re canceling with enough notice). | ||
| 652 | Either way, neither we nor the Service Provider will be liable for any costs you | 643 | Either way, neither we nor the Service Provider will be liable for any costs you | ||
| > | may incur (e.g. alternative transportation, hotel rooms). | > | may incur (e.g. alternative transportation, hotel rooms). | ||
| 653 | 8. Where multiple tickets have been purchased for Shared Pre-Booked Private Tran | 644 | 8. Where multiple tickets have been purchased for Shared Pre-Booked Private Tran | ||
| > | sportation, if you amend the booking, all tickets will be amended. | > | sportation, if you amend the booking, all tickets will be amended. | ||
| 654 | Refunds | 645 | Refunds | ||
| n | 655 | 9. If you wish to apply for a refund, you must do so in writing no more than 14 | n | 646 | 9. If you wish to apply for a refund, you must do so in writing no more than 14 |
| > | days after your pick-up Time. | > | days after your pick-up time. | ||
| 656 | 10. Any refund may take up to five business days to arrive in your account. | 647 | 10. Any refund may take up to five business days to arrive in your account. | ||
| n | 657 | 11. All Private Transportation. If your driver isn’t at the pick-up location on | n | 648 | 11. All Private Transportation: If your driver isn’t at the pick-up location on |
| > | time, you can apply for a refund, and we’ll investigate this for you. | > | time, you can apply for a refund, and we’ll investigate this for you. | ||
| 658 | 12. All Private Transportation. You won't be entitled to a refund if your ride d | 649 | 12. All Private Transportation: You won't be entitled to a refund if your ride d | ||
| > | oesn't go ahead as planned because: | > | oesn't go ahead as planned because: | ||
| 659 | the driver/Service Provider can't contact you | 650 | the driver/Service Provider can’t contact you | ||
| 660 | one or more passengers aren't at the pick-up location on time, and you haven’t r | 651 | one or more passengers aren’t at the pick-up location on time, and you haven’t r | ||
| > | equested a new pick-up Time | > | equested a new pick-up time | ||
| 661 | you request unreasonable changes to the pick-up Time or Journey | 652 | you request unreasonable changes to the pick-up time or journey | ||
| 662 | you don’t tell us/the Service Provider/the driver about a change you want to mak | 653 | you don’t tell us/the Service Provider/the driver about a change you want to mak | ||
| > | e | > | e | ||
| 663 | you provided incorrect details when booking your Private Transportation (pick-up | 654 | you provided incorrect details when booking your Private Transportation (pick-up | ||
| > | location, contact details, number of people, amount of luggage, etc.). | > | location, contact details, number of people, amount of luggage, etc.). | ||
| 664 | F7. What else do you need to know? | 655 | F7. What else do you need to know? | ||
| 667 | Repair or cleaning fees | 658 | Repair or cleaning fees | ||
| 668 | 2. If anything needs to be repaired or cleaned because someone in your group has | 659 | 2. If anything needs to be repaired or cleaned because someone in your group has | ||
| > | done something unreasonable or is in breach of these Terms, you will be respons | > | done something unreasonable or is in breach of these Terms, you will be respons | ||
| > | ible for the cost of repairs/cleaning. | > | ible for the cost of repairs/cleaning. | ||
| 669 | How we work | 660 | How we work | ||
| n | 670 | 3. For information on reviews, ranking, how we make money, and more, check out H | n | 661 | 3. For information on reviews, ranking, how we make money, and more, be sure to |
| > | ow We Work, which is also part of our Terms. | > | check out How We Work. | ||
| 662 | G. Cruises | ||||
| 663 | We do not (re)sell, offer, or provide any cruises on our own behalf. Booking.com | ||||
| > | Cruises are offered and sold by World Travel Holdings, Inc. (“WTH”). When you p | ||||
| > | hone Booking.com Cruises or visit https://cruises.booking.com, you are interacti | ||||
| > | ng directly with WTH. When you book a cruise, you are entering into a contract w | ||||
| > | ith WTH, and you are subject to WTH’s Terms & Conditions. Booking.com is not res | ||||
| > | ponsible for your cruise and (to the fullest extent permitted by law) has no lia | ||||
| > | bility to you in relation to your booking. | ||||
| 671 | Booking.com dictionary | 664 | Booking.com dictionary | ||
| 672 | “Account” means an account (with Booking.com or a Group Company) through which y | 665 | “Account” means an account (with Booking.com or a Group Company) through which y | ||
| > | ou can book Travel Experiences on our Platform. | > | ou can book Travel Experiences on our Platform. | ||
| 673 | “Accommodation” means the provision of an accommodation service by a Service Pro | 666 | “Accommodation” means the provision of an accommodation service by a Service Pro | ||
| > | vider (throughout Section B, “Service Provider” means the provider of the accomm | > | vider (throughout Section B, “Service Provider” means the provider of the accomm | ||
| > | odation service). | > | odation service). | ||
| 674 | “Attraction” means the provision of an Attraction service by a Service Provider | 667 | “Attraction” means the provision of an Attraction service by a Service Provider | ||
| > | (throughout Section C, “Service Provider” means the provider of the Attraction s | > | (throughout Section C, “Service Provider” means the provider of the Attraction s | ||
| > | ervice). | > | ervice). | ||
| 675 | “Attraction service(s)” includes, but is not limited to, tours, museums, attract | 668 | “Attraction service(s)” includes, but is not limited to, tours, museums, attract | ||
| > | ions, activities, and experiences. | > | ions, activities, and experiences. | ||
| 676 | “Booking” means the booking of a Travel Experience on our Platform, whether you | 669 | “Booking” means the booking of a Travel Experience on our Platform, whether you | ||
| > | pay for it now or later. | > | pay for it now or later. | ||
| n | 677 | “Booking.com,” “us,” “we,” or “our” means Booking.com B.V. (for accommodation, f | n | 670 | “Booking.com,” “us,” “we,” or “our” means Booking.com B.V. (for accommodation, f |
| > | lights, or attractions) or Booking.com Transport Limited (for any ground transpo | > | lights, or attractions) or Booking.com Transport Limited (for any ground transpo | ||
| > | rtation service). Corporate contact | > | rt service). Corporate contact | ||
| 678 | “booking Confirmation” (in the “Car rentals” section) means the confirmation ema | 671 | “Booking Confirmation” (in the “Car rentals” section) means the confirmation ema | ||
| > | il and voucher we send you, explaining the details of your Booking. | > | il and voucher we send you, explaining the details of your Booking. | ||
| 679 | “booking Network Sponsored Ads” means our program that lets Accommodation Servic | 672 | “Booking Network Sponsored Ads” means our program that lets Accommodation Servic | ||
| > | e Providers bid through a third party (Koddi) for their product to appear in sec | > | e Providers bid through a third party (Koddi) for their product to appear in sec | ||
| > | ond place when your search results are ordered by “Our top picks.” | > | ond place when your search results are ordered by “Our top picks.” | ||
| 680 | “Cash Credits” means a benefit with a monetary value that you can “cash out” to | 673 | “Cash Credits” means a benefit with a monetary value that you can “cash out” to | ||
| > | the Payment Method that we have on file for you, or put toward the cost of a fut | > | the Payment Method that we have on file for you, or put toward the cost of a fut | ||
| > | ure Travel Experience. | > | ure Travel Experience. | ||
| 681 | “Contract of Carriage” means the contract between you and the Service Provider, | 674 | “Contract of Carriage” means the contract between you and the Service Provider, | ||
| > | which deals with your Flight. | > | which deals with your Flight. | ||
| 682 | “Credits” means a benefit with a monetary value. There are “Cash Credits” and “T | 675 | “Credits” means a benefit with a monetary value. There are “Cash Credits” and “T | ||
| > | ravel Credits.” | > | ravel Credits.” | ||
| 691 | “Main Driver” means the driver whose details were entered during the booking pro | 684 | “Main Driver” means the driver whose details were entered during the booking pro | ||
| > | cess. | > | cess. | ||
| 692 | “Pay In Your Own Currency” is the payment option that we sometimes offer when a | 685 | “Pay In Your Own Currency” is the payment option that we sometimes offer when a | ||
| > | Service Provider doesn’t use your currency. This option lets you pay in your cur | > | Service Provider doesn’t use your currency. This option lets you pay in your cur | ||
| > | rency instead. | > | rency instead. | ||
| 693 | “Payment Method” means the method used to pay for a booking, which might be a cr | 686 | “Payment Method” means the method used to pay for a booking, which might be a cr | ||
| > | edit/debit card or an alternative payment method. | > | edit/debit card or an alternative payment method. | ||
| n | 694 | “pick-up” (in the “Car rentals” section) means the process at the start of your | n | 687 | “Pick-up” (in the “Car rentals” section) means the process at the start of your |
| > | rental, when you provide the required ID and other documentation, pay for any fe | > | rental, when you provide the required ID and other documentation, pay for any fe | ||
| > | es and additional extras, enter into the Rental Agreement, and collect your car. | > | es and additional extras, enter into the Rental Agreement, and collect your car. | ||
| 695 | “pick-up Time” (in the “Car rentals” section) means the (local) date and time yo | 688 | “Pick-up Time” (in the “Car rentals” section) means the (local) date and time yo | ||
| > | u’re due to pick up your car, as stated in your booking Confirmation. | > | u’re due to pick up your car, as stated in your booking Confirmation. | ||
| 696 | “pick-up Time” (in the “Private and Public Transportation” section) means the (l | 689 | “Pick-up Time” (in the “Private and Public Transportation” section) means the (l | ||
| > | ocal) time when a Pre-Booked Private Transportation is due to reach the pick-up | > | ocal) time when a Pre-Booked Private Transportation is due to reach the pick-up | ||
| > | location. | > | location. | ||
| 697 | “Platform” means the website/app on which you can book Travel Experiences, wheth | 690 | “Platform” means the website/app on which you can book Travel Experiences, wheth | ||
| > | er owned or managed by Booking.com B.V., Booking.com Transport Limited, and/or a | > | er owned or managed by Booking.com B.V., Booking.com Transport Limited, and/or a | ||
| > | third-party affiliate. | > | third-party affiliate. | ||
| 698 | “Pre-Booked Private Transportation” means a private vehicle (including Shared Pr | 691 | “Pre-Booked Private Transportation” means a private vehicle (including Shared Pr | ||
| > | e-Booked Private Transportation) that you request at least 30 minutes before you | > | e-Booked Private Transportation) that you request at least 30 minutes before you | ||
| > | arrive at the pick-up location. | > | arrive at the pick-up location. | ||
| 699 | “Private Transportation Journey” means the private transportation journey as set | 692 | “Private Transportation Journey” means the private transportation journey as set | ||
| > | out in the booking (including any changes after the booking was made). | > | out in the booking (including any changes after the booking was made). | ||
| 712 | “Travel Experience” means one of the travel-related products or services on the | 705 | “Travel Experience” means one of the travel-related products or services on the | ||
| > | Platform. | > | Platform. | ||
| 713 | “Upfront Payment” means a payment that you make when you book a product or servi | 706 | “Upfront Payment” means a payment that you make when you book a product or servi | ||
| > | ce, rather than when you actually use it. | > | ce, rather than when you actually use it. | ||
| 714 | “Wallet” means a dashboard in your Account that shows your Rewards, Credits, and | 707 | “Wallet” means a dashboard in your Account that shows your Rewards, Credits, and | ||
| > | other incentives. | > | other incentives. | ||
| n | 715 | DATE: September 15, 2025 | n | 708 | DATE: August 25, 2025 |
| 716 | For reservations made between October 31, 2023 and September 15, 2025 inclusive: | ||||
| 717 | Customer terms of service | 709 | Previous terms of service | ||
| 718 | Summary of these Terms | 710 | For reservations made before August 25, 2025: | ||
| 719 | Along with the Terms on this page, there are two other documents that form part | ||||
| > | of our contract with you: | ||||
| 720 | Our How we Work page helps you to use our Platform and understand our reviews, o | ||||
| > | ur rankings, our recommendations, how we make money, and more. | ||||
| 721 | Our Content Standards and Guidelines help us to keep everything on our Platform | ||||
| > | relevant to and appropriate for our global audience, without limiting freedom of | ||||
| > | expression. They tell you how we manage content and take action against anythin | ||||
| > | g inappropriate. | ||||
| 722 | By agreeing to our Terms, you’re agreeing to everything in all three documents. | ||||
| > | If you don’t accept any of these Terms, please do not use our Platform. | ||||
| 723 | All this information is important because it (along with your booking confirmati | ||||
| > | on email and any pre-contractual information provided before you book) sets out | ||||
| > | the legal terms on which Service Providers offer their Travel Experiences throug | ||||
| > | h our Platform. | ||||
| 724 | If something goes wrong with your Travel Experience, Section A15 of these Terms | ||||
| > | explains what you can do about it. This includes making a complaint to us, going | ||||
| > | to court, and (in some cases) using an online dispute resolution service. | ||||
| 725 | If you want to appeal a moderation decision, or report any content on our Platfo | ||||
| > | rm, our Content Standards and Guidelines explain how to do so and how we manage | ||||
| > | these requests. | ||||
| 726 | This summary isn’t part of our Terms, or a legal document. It’s just a simple ex | ||||
| > | planation of our Terms. We encourage you to read each document in full. Some of | ||||
| > | the words in this summary have very specific meanings, so check out the "Booking | ||||
| > | .com dictionary" at the end of these Terms. | ||||
| 727 | Table of contents | 711 | Table of contents | ||
| 728 | A. All Travel Experiences | 712 | A. All Travel Experiences | ||
| 729 | B. Accommodations | 713 | B. Accommodations | ||
| 731 | D. Car rentals | 715 | D. Car rentals | ||
| 732 | E. Flights | 716 | E. Flights | ||
| 733 | F. Private and public transportation | 717 | F. Private and public transportation | ||
| n | n | 718 | G. Cruises | ||
| 734 | Booking.com dictionary | 719 | Booking.com dictionary | ||
| 735 | A. All Travel Experiences | 720 | A. All Travel Experiences | ||
| 736 | A1. Definitions | 721 | A1. Definitions | ||
| 751 | A16. Communication with the Service Provider | 736 | A16. Communication with the Service Provider | ||
| 752 | A17. Measures against unacceptable behavior | 737 | A17. Measures against unacceptable behavior | ||
| 753 | A18. Limitation of liability | 738 | A18. Limitation of liability | ||
| n | 754 | A19. Applicable law and forum | n | 739 | A19. Arbitration agreement |
| 755 | A20. Linked travel arrangements | 740 | A20. Linked travel arrangements | ||
| n | 756 | A21. Modification clause | n | ||
| 757 | A1. Definitions | 741 | A1. Definitions | ||
| 758 | 1. Some of the words you’ll see have very specific meanings, so check out the “B | 742 | 1. Some of the words you’ll see have very specific meanings, so check out the “B | ||
| > | ooking.com dictionary” at the end of these Terms. | > | ooking.com dictionary” at the end of these Terms. | ||
| 759 | A2. About these terms | 743 | A2. About these terms | ||
| n | 760 | 1. When you complete your Booking, you accept these Terms and any other ones tha | n | 744 | 1. When you complete your Booking, you accept these Terms and any other ones tha |
| > | t you’re provided with during the booking process. | > | t you’re provided with during the booking process. These Terms include an agreem | ||
| > | ent to mandatory, binding individual arbitration, which means that you agree to | ||||
| > | submit most disputes related to our Platform, the use of the services on our Pla | ||||
| > | tform, or these Terms, to binding arbitration rather than proceeding in court. Y | ||||
| > | ou may opt-out of this arbitration agreement only by following the procedures in | ||||
| > | A19 below. These Terms also include the waiving of any class action or jury tri | ||||
| > | al. | ||||
| 761 | 2. If any authority decides that some of these terms are unlawful, the rest of t | 745 | 2. If anything in these Terms is (or becomes) invalid or unenforceable: | ||
| > | he terms will continue to apply. | ||||
| 746 | it will still be enforced to the fullest extent permitted by law | ||||
| 747 | you will still be bound by everything else in the Terms. | ||||
| 762 | 3. These Terms are laid out like this: | 748 | 3. These Terms are laid out like this: | ||
| 763 | Section A: General terms for all types of Travel Experiences. | 749 | Section A: General terms for all types of Travel Experiences. | ||
| 764 | Sections B to F: Specific terms for just one type of Travel Experience: | 750 | Sections B to F: Specific terms for just one type of Travel Experience: | ||
| 768 | Section E: Flights | 754 | Section E: Flights | ||
| 769 | Section F: Private and public transportation | 755 | Section F: Private and public transportation | ||
| 770 | If there’s any discrepancy between general and specific terms, the specific term | 756 | If there’s any discrepancy between general and specific terms, the specific term | ||
| > | s will apply. | > | s will apply. | ||
| n | 771 | 4. The English version of these Terms is the original. If there’s any dispute ab | n | 757 | 4. The English version of these Terms is the original. If there’s any dispute ab |
| > | out the Terms, or any mismatch between the Terms in English and in another langu | > | out the Terms or any discrepancy between the Terms in English and another langua | ||
| > | age, the Terms as they appear in English will apply, unless local law requires o | > | ge, the Terms as they appear in English will apply. (You can change the language | ||
| > | therwise. (You can change the language at the top of this page.) | > | at the top of this page.) | ||
| 772 | A3. About Booking.com | 758 | A3. About Booking.com | ||
| 773 | 1. When you book an accommodation, flight, or attraction, Booking.com B.V. provi | 759 | 1. When you book an accommodation, flight, or attraction, Booking.com B.V. provi | ||
| > | des and is responsible for the Platform, but not the Travel Experience itself (s | > | des and is responsible for the Platform, but not the Travel Experience itself (s | ||
| > | ee A4.4 below). | > | ee A4.4 below). | ||
| 774 | 2. When you book a rental car or private or public transportation, Booking.com T | 760 | 2. When you book a rental car or private or public transportation, Booking.com T | ||
| > | ransport Limited provides and is responsible for the Platform, but not the Trave | > | ransport Limited provides and is responsible for the Platform, but not the Trave | ||
| > | l Experience itself (see A4.4 below). | > | l Experience itself (see A4.4 below). | ||
| 777 | have their own Platform | 763 | have their own Platform | ||
| 778 | have any legal or contractual relationship with you | 764 | have any legal or contractual relationship with you | ||
| 779 | provide Travel Experiences | 765 | provide Travel Experiences | ||
| n | 780 | represent us, or enter into contracts or accept legal documents in our name | n | 766 | represent us, enter into contracts, or accept legal documents in our name |
| 781 | operate as our “process or service agents.” | 767 | operate as our “process or service agents.” | ||
| 782 | A4. Our Platform | 768 | A4. Our Platform | ||
| n | 783 | 1. We get information from Service Providers, and we can’t guarantee that everyt | n | 769 | 1. We take reasonable care in providing our Platform, but we can’t guarantee tha |
| > | hing is accurate—but when providing our Platform, we take reasonable care and ac | > | t everything on it is accurate (we get information from the Service Providers). | ||
| > | t with professional diligence. Unless we’ve failed to do so, or have been neglig | > | To the extent permitted by law, we can’t be held responsible for any errors, any | ||
| > | ent, we can’t be held responsible for any errors, interruptions, or missing bits | > | interruptions, or any missing bits of information, though we will do everything | ||
| > | of information. Of course, we’ll do everything we can to correct/fix them as so | > | we can to correct/fix them as soon as we can. | ||
| > | on as we become aware of them. | ||||
| 784 | 2. We’re always working to improve our customers’ experience with Booking.com. S | ||||
| > | o sometimes, we show different people different designs, phrasings, products, et | ||||
| > | c. to find out how they react. As a result, you might not come across some servi | ||||
| > | ces or conditions when you visit our Platform. | ||||
| 785 | 3. Our Platform is not a recommendation or endorsement of any Service Provider o | 770 | 2. Our Platform is not a recommendation or endorsement of any Service Provider o | ||
| > | r its products, services, facilities, vehicles, etc. | > | r its products, services, facilities, vehicles, etc. | ||
| 786 | 4. We’re not a party to the terms between you and the Service Provider. The Serv | 771 | 3. We’re not a party to the terms between you and the Service Provider. The Serv | ||
| > | ice Provider is solely responsible for the Travel Experience. | > | ice Provider is solely responsible for the Travel Experience. | ||
| 787 | 5. To make a Booking, you may need to create an Account. Make sure all your info | 772 | 4. To make a Booking, you may need to create an Account. Make sure all your info | ||
| > | (including payment and contact details) is correct and up to date, or you might | > | (including payment and contact details) is correct and up to date, or you might | ||
| > | not be able to access your Travel Experience(s). You’re responsible for anythin | > | not be able to access your Travel Experience(s). You’re responsible for anythin | ||
| > | g that happens with your Account, so don’t let anyone else use it and keep your | > | g that happens with your Account, so don’t let anyone else use it and keep your | ||
| > | username and password secret. | > | username and password secret. | ||
| 788 | 6. We’ll show you the offers that are available to you, in (what we think is) th | 773 | 5. We’ll show you the offers that are available to you, in (what we think is) th | ||
| > | e right language for you. You can change to another language whenever you like. | > | e right language for you. You can change to another language whenever you like. | ||
| 789 | 7. Unless otherwise indicated, you need to be at least 18 to use the Platform. | 774 | 6. Unless otherwise indicated, you need to be at least 16 to use the Platform. | ||
| 790 | A5. Our values | 775 | A5. Our values | ||
| 791 | 1. You will: | 776 | 1. You will: | ||
| 792 | abide by Our values | 777 | abide by Our values | ||
| 798 | A6. Prices | 783 | A6. Prices | ||
| 799 | 1. When you make a Booking, you agree to pay the cost of the Travel Experience, | 784 | 1. When you make a Booking, you agree to pay the cost of the Travel Experience, | ||
| > | including any taxes and charges that may apply. | > | including any taxes and charges that may apply. | ||
| 800 | 2. Some of the prices you see may have been rounded to the nearest whole number. | 785 | 2. Some of the prices you see may have been rounded to the nearest whole number. | ||
| > | The price you pay will be based on the original, “non-rounded” price (although | > | The price you pay will be based on the original, “non-rounded” price (although | ||
| > | the actual difference will be tiny anyway). | > | the actual difference will be tiny anyway). | ||
| n | 801 | 3. Obvious errors and obvious misprints are not binding. For example, if you boo | n | 786 | 3. Obvious errors and misprints are not binding. For example, if you book a prem |
| > | k a premium car or a night in a luxury suite that was mistakenly offered for $1, | > | ium car or a night in a luxury suite that was mistakenly offered for $1, we may | ||
| > | your booking may be canceled and we’ll refund anything you’ve paid. | > | simply cancel that Booking and refund anything you’ve paid. | ||
| 802 | 4. A crossed-out price indicates the price of a like-for-like Booking without th | 787 | 4. A crossed-out price indicates the price of a like-for-like Booking without th | ||
| > | e price reduction applied (“like-for-like” means same dates, same policies, same | > | e price reduction applied (“like-for-like” means same dates, same policies, same | ||
| > | quality of accommodation/vehicle/class of travel, etc.). | > | quality of accommodation/vehicle/class of travel, etc.). | ||
| 803 | A7. Payment | 788 | A7. Payment | ||
| 804 | 1. For some products/services, the Service Provider will require an Upfront Paym | 789 | 1. For some products/services, the Service Provider will require an Upfront Paym | ||
| > | ent and/or a payment taken during your Travel Experience. | > | ent and/or a payment taken during your Travel Experience. | ||
| n | 805 | If we organize your payment, we (or, in some cases, our affiliate) will be respo | n | 790 | If we organize your payment, we (or in some cases our affiliate in the country y |
| > | nsible for managing your payment and ensuring the completion of your transaction | > | our payment originates from) will be responsible for managing your payment and e | ||
| > | with our Service Provider. In this case, your payment constitutes final settlem | > | nsuring the completion of your transaction with our Service Provider. In this ca | ||
| > | ent of the “due and payable” price. | > | se, your payment constitutes final settlement of the “due and payable” price. | ||
| 806 | If the Service Provider charges you, this will usually be in person at the start | 791 | If the Service Provider charges you, this will usually be in person at the start | ||
| > | of your Travel Experience, but it could also be (for example) that your credit | > | of your Travel Experience, but it could also be (for example) that your credit | ||
| > | card is charged when you book, or that you pay when you check out of your Accomm | > | card is charged when you book, or that you pay when you check out of your Accomm | ||
| > | odation. This depends on the Upfront Payment policy of the Service Provider as c | > | odation. This depends on the Upfront Payment policy of the Service Provider as c | ||
| > | ommunicated to you in the booking process. | > | ommunicated to you in the booking process. | ||
| n | 807 | 2. If the Service Provider requires an Upfront Payment, it may be taken or pre-a | n | 792 | 2. If the Service Provider requires an Upfront Payment, it may be taken or pre-a |
| > | uthorized when you make your Booking, and it may be non-refundable. Before you b | > | uthorized when you make your Booking, and it may be non-refundable. Before you b | ||
| > | ook, check the Service Provider’s Upfront Payments policy (available during the | > | ook, check the Service Provider’s Upfront Payments policy (available during the | ||
| > | booking process), which we don’t influence and aren’t responsible for. This does | > | booking process), which we don’t influence and aren’t responsible for. | ||
| > | not affect your rights if you have any problems with your Travel Experience—ple | ||||
| > | ase refer to “What if something goes wrong?” (A15). | ||||
| 808 | 3. If your payment method is denominated in a currency* that is different from t | ||||
| > | he payment currency, your bank or payment method provider (or their payment serv | ||||
| > | ices providers) may charge you additional fees. For example, this could happen i | ||||
| > | f your credit card is in Euros but your hotel is charging you in dollars. If thi | ||||
| > | s is going to happen, we’ll inform you during the booking process. | ||||
| 809 | * This just refers to the default currency of your payment method. | ||||
| 810 | 4. If you know of or suspect any fraudulent behavior or unauthorized use of your | 793 | 3. If you know of or suspect any fraud or unauthorized use of your Payment Metho | ||
| > | Payment Method, please contact your payment provider as soon as possible. | > | d, contact your payment provider, who may cover any resulting charges, possibly | ||
| > | for a fee. | ||||
| 811 | 5. If the currency selected on the Platform isn’t the same as the Service Provid | 794 | 4. If the currency selected on the Platform isn't the same as the Service Provid | ||
| > | er’s currency, we may: | > | er's currency, we may: | ||
| 812 | show prices in your own currency | 795 | show prices in your own currency | ||
| 813 | offer you the Pay In Your Own Currency option. | 796 | offer you the Pay In Your Own Currency option. | ||
| n | 814 | 6. Pay In Your Own Currency. We (and/or one of our affiliates) may provide you w | n | 797 | You’ll see our Currency Conversion Rate during check-out, in the Booking details |
| > | ith the ability to pay for your Booking in your own currency (your "Home Currenc | > | of your Account, or (if you don’t have an Account) in the email we send you. If | ||
| > | y"), based on your location and/or account setting—and in respect of this servic | > | we charge you fees in connection with any such services, you’ll find the fee ex | ||
| > | e only, we do this as principal, rather than as agent for the Service Provider. | > | pressed as a percentage over European Central Bank rates. Your card issuer may c | ||
| > | Where you use this service, you agree to the following terms, which are separate | > | harge you a foreign transaction fee. | ||
| > | from your contract with the Service Provider related to your Travel Experience. | ||||
| > | The Service Provider is not involved in the provision of the Pay In Your Own Cu | ||||
| > | rrency service and is not party to the following terms, which do not give you an | ||||
| > | y extra rights under your contract with the Service Provider. If you choose to p | ||||
| > | ay in the Service Provider’s currency, the following terms don’t apply. | ||||
| 815 | For the avoidance of doubt, when you use Pay In Your Own Currency, we are simply | ||||
| > | enabling you to make payment in your own currency while we ensure that the Serv | ||||
| > | ice Provider is paid in their local currency. As such, you are not making paymen | ||||
| > | t in one currency and receiving another currency. | ||||
| 816 | If you choose to use Pay In Your Own Currency, all fees and charges from us for | ||||
| > | use of the Pay In Your Own Currency service either (a) are included in the excha | ||||
| > | nge rate or (b) appear as a separate line item (included in the total price disp | ||||
| > | layed where applicable) during the check-out process. | ||||
| 817 | The exchange rate is determined at the time the total payment (or estimated tota | ||||
| > | l payment) is displayed during the check-out process—and where applicable, the t | ||||
| > | otal price displayed will be the amount charged by us to you. Just to be clear, | ||||
| > | certain fees and charges that are part of the total price displayed will, howeve | ||||
| > | r, be collected directly by the Service Provider. We will tell you during the ch | ||||
| > | eck-out process when this is the case. | ||||
| 818 | If you cancel a reservation within any permitted cancellation period which may a | ||||
| > | pply, we will refund you the exact same amount we initially charged you (inclusi | ||||
| > | ve of any applicable fees in relation to the Pay in Your Own Currency Service). | ||||
| 819 | 7. We’ll store your Payment Method details for future transactions after collect | 798 | 5. We’ll store your Payment Method details for future transactions after collect | ||
| > | ing your consent. | > | ing your consent. | ||
| 820 | A8. Policies | 799 | A8. Policies | ||
| n | 821 | 1. When you make a Booking, you accept the applicable policies as displayed in t | n | 800 | 1. When you make a Booking, you accept the applicable policies as displayed in t |
| > | he booking process. You’ll find each Service Provider’s cancellation policy and | > | he booking process. You'll find each Service Provider's cancellation policy and | ||
| > | any other policies (about age requirements, security/damage deposits, additional | > | any other policies (e.g. age requirements, security/damage deposits, additional | ||
| > | supplements for group Bookings, extra beds, breakfast, pets, cards accepted, et | > | supplements for group Bookings, extra beds, breakfast, pets, cards accepted, etc | ||
| > | c.) on our Platform: on the Service Provider information pages, during the booki | > | .) on our Platform, on the Service Provider information pages, during the bookin | ||
| > | ng process, in the fine print, and in the confirmation email or ticket (if appli | > | g process, in the fine print, and/or in the confirmation email or ticket (if app | ||
| > | cable). | > | licable). | ||
| 822 | 2. If you cancel a Booking or don’t show up, any cancellation/no-show fee or ref | 801 | 2. If you cancel a Booking or don’t show up, any cancellation/no-show fee or ref | ||
| > | und will depend on the Service Provider’s cancellation/no-show policy. | > | und will depend on the Service Provider’s cancellation/no-show policy. | ||
| 823 | 3. Some Bookings can’t be canceled for free, while others can only be canceled f | 802 | 3. Some Bookings can’t be canceled for free, while others can only be canceled f | ||
| > | or free before a deadline. | > | or free before a deadline. | ||
| n | 824 | 4. If you book a Travel Experience by paying in advance (including all price com | n | 803 | 4. If you book a Travel Experience by paying in advance (including all price com |
| > | ponents and/or a damage deposit if applicable), the Service Provider may cancel | > | ponents and/or a damage deposit if applicable), the Service Provider may cancel | ||
| > | the Booking without notice if they can’t collect the balance on the date specifi | > | the Booking without notice if they can't collect the balance on the date specifi | ||
| > | ed. If they do cancel, any non-refundable payment you’ve made will only be refun | > | ed. If they do, any non-refundable payment you’ve made will only be refunded at | ||
| > | ded at their discretion. It’s your responsibility to make sure the payment goes | > | their discretion. It's your responsibility to make sure the payment goes through | ||
| > | through on time, that your bank, debit card, or credit card details are correct, | > | on time, that your bank, debit card, or credit card details are correct, and th | ||
| > | and that there’s enough money available in your account. | > | at there's enough money available in your account. | ||
| 825 | 5. If you think you’re not going to arrive on time, contact your Service Provide | 804 | 5. If you think you won’t arrive on time, contact your Service Provider and tell | ||
| > | r and tell them when they can expect you. It’s your responsibility to ensure you | > | them when they can expect you so they don't cancel your Booking. If you’re late | ||
| > | ’re on time—and if you aren’t, we are not responsible for any associated costs ( | > | , we are not liable for the consequences (e.g. the cancellation of your Booking | ||
| > | e.g. the cancellation of your Booking, or any fees the Service Provider may char | > | or any fees the Service Provider may charge). | ||
| > | ge). | ||||
| 826 | 6. As the person making the Booking, you are responsible for the actions and beh | 805 | 6. As the person making the Booking, you are responsible for the actions and beh | ||
| > | avior (in relation to the Travel Experience) of everyone in the group. You’re al | > | avior (in relation to the Travel Experience) of everyone in the group. You’re al | ||
| > | so responsible for obtaining their permission before providing us with their per | > | so responsible for obtaining their permission before providing us with their per | ||
| > | sonal data. | > | sonal data. | ||
| 827 | A9. Privacy and cookies | 806 | A9. Privacy and cookies | ||
| 828 | 1. If you book an accommodation, flight, or attraction, read our Privacy and Coo | 807 | 1. If you book an accommodation, flight, or attraction, read our Privacy and Coo | ||
| > | kie Notice for more info on privacy, cookies, and how we might contact you and p | > | kie Notice for more info on privacy, cookies, and how we might contact you and p | ||
| > | rocess personal data | > | rocess personal data | ||
| n | 829 | 2. If you book ground transportation, see the Rentalcars.com Privacy Statement, | n | 808 | 2. If you book ground transport, read the Rentalcars.com Privacy Statement, Cars |
| > | Cars.booking.com Privacy Statement, or Taxi.booking.com Privacy Statement as app | > | .booking.com Privacy Statement, or Taxi.booking.com Privacy Statement to find ou | ||
| > | licable to find out how we process your personal data. | > | t how we process your personal data. | ||
| 830 | A10. Accessibility requests | 809 | A10. Accessibility requests | ||
| 831 | 1. If you have any accessibility requests: | 810 | 1. If you have any accessibility requests: | ||
| 832 | about our Platform and/or services, contact our Customer Service team | 811 | about our Platform and/or services, contact our Customer Service team | ||
| 836 | A12. Genius | 815 | A12. Genius | ||
| 837 | 1. The Genius rate is a discounted rate offered by participating Service Provide | 816 | 1. The Genius rate is a discounted rate offered by participating Service Provide | ||
| > | rs for certain products/services. | > | rs for certain products/services. | ||
| 838 | 2. Genius rates are for members of the Booking.com Genius program. There are no | 817 | 2. Genius rates are for members of the Booking.com Genius program. There are no | ||
| > | membership fees, and it’s easy to become a member – just create an Account. Memb | > | membership fees, and it’s easy to become a member – just create an Account. Memb | ||
| > | ership and rates are non-transferable. Membership is linked to a specific Accoun | > | ership and rates are non-transferable. Membership is linked to a specific Accoun | ||
| > | t. Membership can also be linked to specific campaigns or incentives. | > | t. Membership can also be linked to specific campaigns or incentives. | ||
| n | 839 | 3. There are different "Genius Levels" based on the number of completed bookings | n | 818 | 3. There are different “Genius Levels” based on how many Accommodation Bookings |
| > | made within a given time for any vertical offered by the program. Each level pr | > | you’ve made in a given period. Each level provides different travel rewards. | ||
| > | ovides different travel rewards. To reach Level 2, the user must complete 5 book | ||||
| > | ings within 2 years. To reach Level 3, the user must complete 15 bookings within | ||||
| > | 2 years. | ||||
| 840 | 4. The following types of reservations made through Booking.com are excluded fro | ||||
| > | m the Genius program: ride hail, cruises, insurance, public transit, free option | ||||
| > | s, partner offers, and any additional purchases such as room upgrades, child sea | ||||
| > | ts for rental cars, and additional luggage. | ||||
| 841 | 5. We may change any feature of the Genius program, including the membership lev | 819 | 4. We may change any feature of the Genius program, including the membership lev | ||
| > | els, eligible booking types for progression, and the way the program is structur | > | els and the way the program is structured. | ||
| > | ed. | ||||
| 842 | 6. To ensure a fair and secure program, we may investigate instances of fraud, m | ||||
| > | isuse, or abuse. This may result in a membership being canceled or earned reward | ||||
| > | s lost. | ||||
| 843 | 7. For more details, visit https://www.booking.com/genius.html. | 820 | 5. For more details, visit https://www.booking.com/genius.html. | ||
| 844 | A13. Rewards, Credits, & Wallet | 821 | A13. Rewards, Credits, & Wallet | ||
| 845 | 1. We may issue Rewards to you—at our sole discretion and subject to—(a) the ter | 822 | 1. We may issue Rewards to you—at our sole discretion and subject to—(a) the ter | ||
| > | ms here in A13 and (b) any Individual Reward Criteria that apply. If we make a c | > | ms here in A13 and (b) any Individual Reward Criteria that apply. If we make a c | ||
| > | lerical error (i) in calculating your Rewards or (ii) in converting currencies r | > | lerical error (i) in calculating your Rewards or (ii) in converting currencies r | ||
| > | elated to your Rewards, we can always change or correct any balances shown. | > | elated to your Rewards, we can always change or correct any balances shown. | ||
| n | 846 | 2. How to get Rewards. You may, for example, earn and receive a Reward by bookin | n | 823 | 2. How to get Rewards. You might, for example, get a Reward by booking at a part |
| > | g and completing Accommodation stays with participating Service Providers, or by | > | icipating hotel or by making a certain number of Bookings in a given time period | ||
| > | making a certain number of Eligible Bookings in a given time period. Note that | > | . When a Reward is available, we’ll explain what the specific conditions are and | ||
| > | the amount/quantity of Rewards earned will depend on each promotional campaign. | > | how to use it. | ||
| > | We’ll provide details about earning/spending a Reward when it becomes available | ||||
| > | to earn and/or spend. | ||||
| 847 | 3. Where to find your Rewards. If and when you receive any Rewards, you will be | 824 | 3. Where to find your Rewards. Once you’ve received one or more Rewards, you’ll | ||
| > | able to manage and spend them from the Wallet, which is automatically created wh | > | find a “Rewards and Wallet” link in your Booking.com Account menu. Under the “Re | ||
| > | en you create a verified Account. You’ll find the Wallet in your Account menu, a | > | wards” tab, you’ll see all the Rewards you’ve earned, what actions (if any) stil | ||
| > | nd you must be signed in to your Account to access it. If you need to do anythin | > | l need to be taken to obtain the Reward(s), and any other terms and conditions. | ||
| > | g to receive a Reward, we’ll tell you how (through Account notifications, push n | ||||
| > | otifications, and/or emails). Once you have Rewards in your Wallet, we’ll provid | ||||
| > | e any terms and conditions related to spending them. | ||||
| 848 | 4. Types of Rewards. Although we only award (a) Credits and (b) vouchers into yo | 825 | 4. Types of Rewards. Rewards give you (a) Credits in your Wallet or (b) somethin | ||
| > | ur Wallet, your Wallet may also help you track the processing of (c) other types | > | g different (e.g. a Credit Card Cashback or a coupon). We’ll explain each Reward | ||
| > | of Reward (e.g. Credit Card Cashback) from us. We’ll tell you what you need to | > | at the appropriate time. | ||
| > | know about receiving each Reward at the appropriate time. | ||||
| 849 | 5. How to get Credits. Credits are usually issued as a result of getting a Rewar | 826 | 5. How to get Credits. Credits are usually issued as a result of getting a Rewar | ||
| > | d, but we may issue Credits for other reasons. | > | d. But we may issue Credits for other reasons, for example, if your Travel Exper | ||
| > | ience didn’t live up to our usual high standards. | ||||
| 850 | 6. Where to find your Credits. Your Rewards are always stored in the Wallet unti | 827 | 6. Where to find your Credits. Once you’ve received some Credits, you’ll find a | ||
| > | l they are spent. Your Wallet balance will indicate how much is stored and spend | > | “Rewards and Wallet” link in your Booking.com Account menu. Under the “Wallet” t | ||
| > | able on Eligible Bookings. You will also be able to access detailed information | > | ab, you’ll see your total Credits balance (split into Travel Credits and Cash Cr | ||
| > | such as when your Rewards were earned, were awarded, and will expire. If you’re | > | edits if you have both kinds). You’ll see when Credits were received or spent, a | ||
| > | entitled to Cash Credits, you’ll also find out how to transfer them to a credit | > | nd when they’ll expire. If you have Cash Credits, you’ll also see a link to cash | ||
| > | or debit card (of certain brands). | > | them out. | ||
| 851 | 7. Types of Credits. Each Reward type has its own set of spending and/or usage c | 828 | 7. Types of Credits. Travel Credits can only be spent on certain Travel Experien | ||
| > | onditions. In general, all Rewards can only be spent on Travel Experiences that | > | ces. We’ll show you which Travel Experiences you can pay for with Travel Credits | ||
| > | accept Wallet payments. Travel Credits can be spent across different bookings, b | > | (which specific accommodations, attractions, car rentals, etc.). Cash Credits c | ||
| > | ut vouchers can only be spent on specific Bookings stated within each voucher’s | > | an be cashed out to your Payment Method (click “Withdraw Cash Credit”), or spent | ||
| > | terms and conditions. Cash Credits can also be spent like Travel Credits or be t | > | on any Travel Experience that you can pay for with Travel Credits. | ||
| > | ransferred to a credit or debit card (of certain brands). | ||||
| 852 | We reserve the right to audit any and all accounts in the Rewards & Wallet progr | 829 | Rewards | ||
| > | am at any time and without notice to the Member to ensure compliance with the Re | ||||
| > | wards & Wallet program or investigate (alleged) fraud or misuse. | ||||
| 853 | Rewards: eligibility | 830 | 8. To receive any type of Rewards, you must, when qualifying for and using the C | ||
| > | redits: | ||||
| 854 | 8. To be able to receive any type of Rewards from us, you must, at the time of q | ||||
| > | ualification and spending: | ||||
| 855 | have a verified Account with us | 831 | have an Account with us | ||
| 856 | be at least 18 years old | 832 | be at least 18 years old | ||
| 857 | meet the Individual Reward Criteria | 833 | meet the Individual Reward Criteria | ||
| 858 | not violate the Rewards & Wallet Terms, and | 834 | not violate the Rewards & Wallet Terms, and | ||
| n | 859 | have a valid credit card, if you need to qualify for Credit Card Cashback Reward | n | 835 | have a valid credit card to qualify for Credit Card Cashback Rewards. |
| > | s. | ||||
| 860 | 9. When a Reward is available for earning, the Individual Reward Criteria will e | 836 | 9. When a Reward is available, the Individual Reward Criteria will explain how ( | ||
| > | xplain how (and if) you can qualify for it. These criteria may contain and not b | > | and if) you qualify for it. There may be: | ||
| > | e limited to: | ||||
| 861 | time-sensitive restrictions (e.g. offers with expiration dates) | 837 | time-sensitive restrictions (e.g. offers with expiration dates) | ||
| 862 | platform restrictions (e.g. promotional codes that can only be used in our app) | 838 | platform restrictions (e.g. promotional codes that can only be used in our app) | ||
| n | 863 | Accommodation service restrictions (e.g. offers that can only be used with speci | n | 839 | property restrictions (e.g. offers that can only be used with specific Service P |
| > | fic Service Providers) | > | roviders) | ||
| 864 | a minimum spend (e.g. a Reward that you’ll only earn when you spend at least a c | 840 | a minimum spend (e.g. a Reward that you’ll only earn when you spend at least a c | ||
| > | ertain amount on a Booking), and | > | ertain amount on a Booking) | ||
| 865 | a maximum Reward value (for both monetary and non-monetary Rewards). | 841 | a maximum Reward value (for either monetary or non-monetary Rewards). | ||
| 866 | 10. Rewards can’t be sold, encumbered, or transferred in any way to a third part | 842 | 10. Rewards can’t be sold, encumbered, or transferred in any way to a third part | ||
| > | y. In the event of an Account holder’s death, their Account will be closed and a | > | y. In the event of an Account holder’s death, their Account will be closed and t | ||
| > | ny Rewards that are pending or available for spending in the Wallet will be canc | > | heir Rewards (if any) will be canceled. | ||
| > | eled. | ||||
| 867 | Rewards: Credits and vouchers | 843 | Credits | ||
| 868 | 11. You can spend any amount of Travel Credits and/or Cash Credits that you have | 844 | 11. You can put either Cash Credits or Travel Credits toward the cost of an elig | ||
| > | to offset the cost of an Eligible Booking on participating Platforms (e.g. www. | > | ible Travel Experience on a participating Platform (e.g. www.booking.com or a Gr | ||
| > | booking.com or a Group Company website). However, you may only spend one voucher | > | oup Company website). | ||
| > | on each Booking, and if you have multiple vouchers in your Wallet, their value | ||||
| > | cannot be combined for spending on any Booking. | ||||
| 869 | 12. If that Booking costs less than you have in Rewards, your unspent Rewards wi | 845 | 12. If that Travel Experience costs less than you have in Credits, your unused C | ||
| > | ll remain available for spending in your Wallet until expiration, unless otherwi | > | redits will remain available in your Wallet. | ||
| > | se stated in each Reward’s terms and conditions. | ||||
| 870 | 13. If that Travel Experience costs more than you have in Rewards, you must make | 846 | 13. If that Travel Experience costs more than you have in Credits, you must make | ||
| > | payment for the remaining amount using a different Payment Method. Failure to d | > | up the rest of the cost in time, using another accepted Payment Method, or your | ||
| > | o so in time may result in your Booking being canceled and your Rewards returned | > | purchase will be canceled and your Credits returned to your Wallet. | ||
| > | to your Wallet with the original Reward terms and conditions, including expirat | ||||
| > | ion dates. | ||||
| 871 | 14. You may spend both Credits and vouchers at the same time on any Eligible Boo | 847 | 14. If you have various Credits with more than one expiration date, the Credits | ||
| > | kings. We do our best to unlock the most savings for you, but it is your sole re | > | with the earliest expiration date will be used first. | ||
| > | sponsibility to manage how the Rewards are spent. If you have multiple Rewards o | ||||
| > | f a single type, the Reward with the earliest expiration date will be selected f | ||||
| > | or spending by default during payment confirmation. While you may not choose Cre | ||||
| > | dits with later expiration dates to spend first, you are free to choose the vouc | ||||
| > | her you prefer to spend first. | ||||
| 872 | 15. If you cancel a Travel Experience that you have already paid for (in part or | 848 | 15. If you cancel a Travel Experience that you’ve paid for (in part or in full) | ||
| > | in full) with Rewards, the Service Provider’s cancellation policy will determin | > | with Credits, the Service Provider’s cancellation policy will determine whether | ||
| > | e whether or not your money and/or Rewards are refunded. Our Customer Service te | > | or not your money and/or Credits are refunded. Our Customer Service team will be | ||
| > | am will be able to refund any Rewards that you may be entitled to. | > | able to refund any Credits that you may be entitled to. | ||
| 873 | 16. You can transfer Cash Credits (but not Travel Credits) to a credit or debit | 849 | 16. You can cash out Cash Credits (but not Travel Credits) to a Payment Method. | ||
| > | card of certain brands. | ||||
| 874 | 17. Your Wallet’s default currency is determined by your location, residency, or | 850 | 17. Your Wallet’s default currency is determined by your location, residency, or | ||
| > | another currency we may elect. If you get any Rewards in a different currency, | > | another currency we may elect. If you get any Credits or Credit Card Cashbacks | ||
| > | we’ll convert them to your Wallet’s default currency, or another currency we may | > | in another currency, we’ll convert them to your default currency, or another cur | ||
| > | elect, using our Currency Conversion Rate. | > | rency we may elect, using our Currency Conversion Rate. | ||
| 875 | 18. If a Reward was issued because you booked a Travel Experience, any associate | 851 | 18. If a Reward was issued because you booked a Travel Experience, any associate | ||
| > | d Rewards that haven’t been spent will be deleted from your Wallet if that Trave | > | d Credits that haven’t been used will be deleted from your Wallet if that Travel | ||
| > | l Experience is canceled. | > | Experience is canceled. | ||
| 876 | 19. We reserve the right to, without notice, cancel any Reward that was obtained | 852 | 19. We reserve the right to cancel any Reward that was obtained by fraud. | ||
| > | by fraud or misuse. | ||||
| 877 | 20. If you didn’t receive a Reward that you should have, contact our Customer Se | 853 | 20. If you didn’t receive a Reward that you should have, contact our Customer Se | ||
| > | rvice team no more than 12 months after you did what you believe qualified you f | > | rvice team no more than 12 months after you did what you believe qualified you f | ||
| > | or it. Please provide any supporting documentation you have. If you don’t do thi | > | or it. Please provide any supporting documentation you have. If you don’t do thi | ||
| > | s within 12 months, you will automatically be ineligible for the Reward and will | > | s within 12 months, you won’t be able to claim the Reward. | ||
| > | not be able to claim it. | ||||
| 878 | 21. All Credits have an expiration date, which you’ll find in the Rewards & Wall | 854 | 21. All Credits have an expiration date, which you’ll find in the “Credits” sect | ||
| > | et activity of your Wallet. If you have any Rewards that may expire soon, we may | > | ion of your Wallet. | ||
| > | choose to notify you through emails and push notifications. | ||||
| 879 | For some products/services, the Service Provider will require an Upfront Payment | ||||
| > | and/or a payment taken during your Travel Experience. Note that if Wallet payme | ||||
| > | nts are involved (for example, when you choose to pay later for an Accommodation | ||||
| > | Booking), we will charge your Wallet for the selected Rewards during Booking co | ||||
| > | nfirmation—so your Rewards will be spent immediately—while any remaining amount | ||||
| > | will be charged according to the payment policy of your Booking. | ||||
| 880 | Wallet | 855 | Wallet | ||
| n | 881 | 22. All data, including personal data, will be processed in accordance with our | n | 856 | 22. All data, including personal data, will be processed in accordance with our |
| > | Privacy Statement and applicable data protection laws and regulations. It will b | > | privacy policy and applicable data protection laws and regulations. It will be s | ||
| > | e shared with Group Companies or Service Providers as required by the Wallet pro | > | hared with Group Companies or Service Providers as required by the Wallet progra | ||
| > | gram. Lost, stolen, or expired Rewards will not be replaced. | > | m. Lost, stolen, or expired Rewards will not be replaced. | ||
| 882 | 23. Your obligations: | 857 | 23. Your obligations: | ||
| 883 | You’re responsible for making sure that all information is (and stays) correct, | 858 | You’re responsible for making sure that all information is (and stays) correct, | ||
| > | complete, and up to date | > | complete, and up to date | ||
| n | n | 859 | If we ask you for proof of ID, please provide it within 30 days | ||
| 884 | You’re responsible for keeping your Account sign-in details safe and secure in o | 860 | You’re responsible for keeping your Wallet sign-in details safe and secure. | ||
| > | rder to safeguard your Wallet. | ||||
| 885 | 24. If you don’t follow the rules in this section, we may automatically suspend | 861 | 24. If you don’t adhere to the rules in this section, we may automatically suspe | ||
| > | or cancel your Wallet. | > | nd or cancel your Wallet. | ||
| 886 | 25. You may not use your Wallet or Rewards in any way that is misleading, unfair | 862 | 25. You may not use your Wallet or Rewards in any way that is misleading, unfair | ||
| > | , harmful, or illegal. | > | , or harmful. | ||
| 887 | 26. We may set off or settle any or all of your Rewards against any claim we (or | 863 | 26. We may set off/settle any or all of your Credits against any claim we (or a | ||
| > | a Group Company) have against you. We may do this at any time, and without adva | > | Group Company) have against you. We may do this at any time, and without advance | ||
| > | nce notice. | > | notice. | ||
| 888 | 27. We may change, suspend, or end any aspect of the Wallet or Rewards program. | 864 | 27. We may change, suspend, or end any aspect of the Wallet, Rewards, and Credit | ||
| > | In particular, we might change: | > | s. In particular, we might change: | ||
| 889 | these Rewards & Wallet terms | 865 | these Rewards & Wallet terms | ||
| n | 890 | eligibility criteria | n | 866 | which users we allow to have a Wallet |
| 891 | which Rewards we provide | 867 | which Rewards or Credits we provide | ||
| 868 | the expiration dates of any Rewards or Credits | ||||
| 869 | any Individual Reward Criteria. | ||||
| 892 | 28. We will make reasonable efforts to give you prior notice if we make any chan | 870 | 28. We’ll make reasonable efforts to give you prior notice if we make any change | ||
| > | ges or stop providing the Wallet service altogether. | > | s or stop providing Wallets altogether. | ||
| 893 | 29. If we stop providing the Wallet service, all Rewards that haven’t expired wi | 871 | 29. If we stop providing Wallets, all Credits and Rewards that haven’t expired w | ||
| > | ll be valid for another 12 months. | > | ill be valid for another 12 months. | ||
| 894 | A14. Intellectual property rights | 872 | A14. Intellectual property rights | ||
| n | 895 | 1. Unless otherwise stated, all rights in our Platform (technology, content, tra | n | 873 | 1. Unless otherwise stated, all rights in our Platform (technology, content, tra |
| > | demarks, look and feel, etc.) are owned by Booking.com (or its licensors), and b | > | demarks, look and feel, etc.) are owned by Booking.com (or its licensors), and b | ||
| > | y using our Platform you agree to do so for its intended purpose only and respec | > | y using our Platform, you agree to do so for its intended purpose only and to re | ||
| > | ting the requirements set out below in paragraphs A14.2 and A14.3. | > | spect the conditions set out below in paragraphs A14.2 and A14.3. | ||
| 896 | 2. You’re not allowed to monitor, copy, scrape/crawl, download, reproduce, or ot | 874 | 2. You’re not allowed to monitor, copy, scrape/crawl, download, reproduce, or ot | ||
| > | herwise use anything on our Platform for any commercial purpose without written | > | herwise use anything on our Platform for any commercial purpose without written | ||
| > | permission of Booking.com or its licensors. | > | permission of Booking.com or its licensors. | ||
| 897 | 3. We keep a close eye on every visit to our Platform, and we’ll block anyone (a | 875 | 3. We keep a close eye on every visit to our Platform, and we’ll block anyone (a | ||
| > | nd any automated system) we suspect of: | > | nd any automated system) we suspect of: | ||
| 898 | conducting an unreasonable amount of searches | 876 | conducting an unreasonable amount of searches | ||
| 899 | using any device or software to gather prices or other information | 877 | using any device or software to gather prices or other information | ||
| 900 | doing anything that places undue stress on our Platform. | 878 | doing anything that places undue stress on our Platform. | ||
| n | 901 | 4. By uploading a review/picture to our Platform, you’re confirming that it meet | n | 879 | 4. By uploading any picture to our Platform (e.g. for a review), you’re confirmi |
| > | s our Content Standards and Guidelines and that: | > | ng that it complies with our criteria and that: | ||
| 902 | it’s truthful (e.g. you haven’t altered the picture or uploaded one of a differe | 880 | it’s truthful (e.g. you haven’t altered the picture or uploaded one of a differe | ||
| > | nt property) | > | nt property) | ||
| 903 | it doesn’t contain any viruses | 881 | it doesn’t contain any viruses | ||
| 904 | you’re allowed to share it with us | 882 | you’re allowed to share it with us | ||
| n | 905 | you own (or are allowed to use) any intellectual property rights that it contain | n | 883 | we’re allowed to use it on our platform and in relation to further commercial pu |
| > | s | > | rposes (including in a promotional context), everywhere, forever. (If you let us | ||
| > | know we can no longer use it, we’ll consider any such reasonable request) | ||||
| 906 | we’re allowed to use it on our Platform and for any other commercial purposes (i | ||||
| > | ncluding marketing and advertising), on any media, worldwide—unless you ask us t | ||||
| > | o stop using it | ||||
| 907 | it doesn’t infringe the privacy rights of other people | 884 | it doesn’t infringe the privacy rights of other people | ||
| 908 | you accept full responsibility for any legal claims against Booking.com related | 885 | you accept full responsibility for any legal claims against Booking.com related | ||
| > | to it. | > | to it. | ||
| 909 | 5. Just to be clear, we’re not responsible or liable for any picture uploaded to | 886 | 5. Just to be clear, we’re not responsible or liable for any picture uploaded to | ||
| > | our Platform, and we’re allowed to remove any picture at our discretion (e.g. i | > | our Platform, and we’re allowed to remove any picture at our discretion (e.g. i | ||
| > | f a picture does not meet the above criteria). | > | f a picture does not meet the above criteria). | ||
| 910 | A15. What if something goes wrong? | 887 | A15. What if something goes wrong? | ||
| 911 | 1. If you have a question or complaint, contact our Customer Service team. You c | 888 | 1. If you have a question or complaint, contact our Customer Service team. You c | ||
| > | an do so by accessing your Booking through our app or through our Help Center (w | > | an do so by accessing your Booking through our app or through our Help Center (w | ||
| > | here you’ll also find some useful FAQs). You can help us help you as quickly as | > | here you’ll also find some useful FAQs). You can help us help you as quickly as | ||
| > | possible by providing: | > | possible by providing: | ||
| n | 912 | your Booking confirmation number, your contact details, your Booking.com PIN (if | n | 889 | your Booking confirmation number, your contact details, your PIN (if you have on |
| > | you have one), and the email address you used when you made your Booking | > | e), and the email address you used when booking | ||
| 913 | a summary of the issue, including how you’d like us to help you | 890 | a summary of the issue, including how you’d like us to help you | ||
| 914 | any supporting documents (e.g. bank statement, pictures, receipts, etc.) | 891 | any supporting documents (e.g. bank statement, pictures, receipts, etc.) | ||
| 915 | 2. All questions and complaints are recorded, and the most urgent ones are treat | 892 | 2. All questions and complaints are recorded, and the most urgent ones are treat | ||
| > | ed as highest priority. | > | ed as highest priority. | ||
| 918 | if it was about ground transport, you can’t (because ground transport is booked | 895 | if it was about ground transport, you can’t (because ground transport is booked | ||
| > | with Booking.com Transport Limited, and the UK has left the EU). | > | with Booking.com Transport Limited, and the UK has left the EU). | ||
| 919 | 4. If you’re a resident of the Czech Republic and aren’t happy with the way we h | 896 | 4. If you’re a resident of the Czech Republic and aren’t happy with the way we h | ||
| > | andle your complaint, you can complain to the Czech Trade Inspection Authority: | > | andle your complaint, you can complain to the Czech Trade Inspection Authority: | ||
| > | Central Inspectorate, ADR Department, registered office Štěpánská 15, Prague 2, | > | Central Inspectorate, ADR Department, registered office Štěpánská 15, Prague 2, | ||
| > | postal code: 120 00, email: adr@coi.cz, https://www.coi.cz/informace-o-adr/. | > | postal code: 120 00, email: adr@coi.cz, https://www.coi.cz/informace-o-adr/. | ||
| 920 | 5. If you’re a resident of Brazil and aren’t happy with the way we handle your c | 897 | 5. If you’re a resident of Brazil and aren’t happy with the way we handle your c | ||
| > | omplaint, you can complain via the Brazilian Federal Consumer Dispute Resolution | > | omplaint, you can complain via the Brazilian Federal Consumer Dispute Resolution | ||
| > | Platform (consumidor.gov.br/). | > | Platform (consumidor.gov.br/). | ||
| n | 921 | 6. We do try to resolve disputes with you directly, and we’re not obliged to sub | n | 898 | 6. We try to resolve disputes internally, and aren’t obliged to submit to any al |
| > | mit to any alternative dispute resolution procedures handled by independent prov | > | ternative dispute resolution procedures handled by independent providers. | ||
| > | iders. | ||||
| 922 | 7. You may also bring legal proceedings before a competent court—refer to “Appli | ||||
| > | cable law and forum” (A19) for details. | ||||
| 923 | A16. Communication with the Service Provider | 899 | A16. Communication with the Service Provider | ||
| n | 924 | 1. We may help you communicate with your Service Provider, but that doesn’t mean | n | 900 | 1. We may help you communicate with your Service Provider, but we can’t guarante |
| > | we’re taking responsibility for the Travel Experience or anything the Service P | > | e that they’ll read anything from you or that they’ll do what you ask. In itself | ||
| > | rovider does/doesn’t do. We can’t guarantee that they will read anything from yo | > | , the fact that you contact them or that they contact you doesn’t mean you have | ||
| > | u or that they’ll do what you ask. In itself, the fact that you contact them or | > | any grounds for legal action. | ||
| > | they contact you doesn’t mean you have any grounds for legal action. If you need | ||||
| > | help, contact us via our Help Center. | ||||
| 925 | A17. Measures against unacceptable behavior | 901 | A17. Measures against unacceptable behavior | ||
| n | 926 | 1. If you breach these Terms (including our values and our Content standards and | n | 902 | 1. We have the right to stop you from making any Bookings, to cancel any Booking |
| > | guidelines) or fail to comply with applicable laws or regulations, we have the | > | s you’ve made, and/or to stop you from using our Platform, our Customer Service, | ||
| > | right to: | > | and/or your Account. Of course, we’ll only do this if in our opinion there’s a | ||
| > | good reason to, such as: | ||||
| 927 | stop you making any Bookings, | 903 | fraud or abuse | ||
| 928 | cancel any Bookings you’ve already made, | 904 | non-compliance with Our values or with applicable laws or regulations | ||
| 929 | stop you using: | 905 | inappropriate or unlawful behavior (e.g. violence, threats, invasion of privacy) | ||
| > | in relation to us, any of the companies we work with – or anyone else, for that | ||||
| > | matter. | ||||
| 930 | our Platform, | 906 | 2. If we cancel a Booking as a result, you won’t be entitled to a refund. We may | ||
| > | tell you why we canceled your Booking, unless telling you would (a) contravene | ||||
| > | applicable laws and/or (b) prevent or obstruct the detection or prevention of fr | ||||
| > | aud or other illegal activities. If you believe we incorrectly canceled your Boo | ||||
| > | king, contact our Customer Service team. | ||||
| 931 | our Customer Service, | ||||
| 932 | your Account | ||||
| 933 | 2. If we cancel a Booking as a result, you may not (depending on the circumstanc | ||||
| > | es) be entitled to a refund. We may tell you why we canceled your Booking, unles | ||||
| > | s telling you would (a) contravene applicable laws and/or (b) prevent or obstruc | ||||
| > | t the detection or prevention of fraud or other illegal activities. If you belie | ||||
| > | ve we incorrectly canceled your Booking, contact our Customer Service team. | ||||
| 934 | A18. Limitation of liability | 907 | A18. Limitation of liability | ||
| n | 935 | 1. Nothing in these Terms will limit our (or the Service Provider’s) liability ( | n | 908 | 1. These terms limit only our liabilities under applicable law. Nothing in these |
| > | i) when we (or they) were negligent and this led to death or personal injury; (i | > | terms will limit our (or the Service Provider’s) liability for our (or their) o | ||
| > | i) in case of fraud or fraudulent misrepresentation; (iii) in respect of gross n | > | wn (i) negligence that leads to death or personal injury or (ii) fraud or fraudu | ||
| > | egligence or willful misconduct; or (iv) if such liability can otherwise not law | > | lent misrepresentation, gross negligence, or willful misconduct. Booking.com sha | ||
| > | fully be limited or excluded. | > | ll not be liable for any losses outside of the rights and responsibilities descr | ||
| > | ibed in this section, unless said losses are caused by Booking.com’s breach of t | ||||
| > | hese terms. As a non-limiting example, Booking.com shall not be liable for any: | ||||
| 936 | 2. If you are in breach of these Terms and/or the Service Provider’s terms, we w | 909 | indirect or consequential loss or damage | ||
| > | on’t be liable for any costs you incur as a result. | ||||
| 937 | 3. We are not liable for: | 910 | loss of profits, use, data, revenues, business opportunities, or goodwill | ||
| 938 | any losses or damages which were not reasonably foreseeable when you made your B | 911 | special, punitive, or exemplary damages | ||
| > | ooking or otherwise entered into these Terms; or | ||||
| 939 | any event which was reasonably beyond our control. | 912 | inaccurate information about a Service Provider | ||
| 940 | 4. We don’t make any promises about Service Providers’ products and services apa | 913 | product, service, or action of a Service Provider or other business partner | ||
| > | rt from what we expressly state in these Terms, for example in Section A4. | ||||
| 941 | 5. To the extent permitted by law, the most that we (or any Service Provider) wi | 914 | mistake in an email address, phone number, or credit card number (unless it’s ou | ||
| > | ll be liable for (whether for one event or a series of connected events) is your | > | r fault) | ||
| > | reasonably foreseeable losses or damages in connection to your Booking(s). | ||||
| 915 | force majeure or event beyond our control. | ||||
| 916 | 2. If you are in breach of these Terms and/or the Service Provider’s terms, to t | ||||
| > | he extent permitted by law: | ||||
| 917 | we will not be liable for any costs you incur as a result, and | ||||
| 918 | you won’t be entitled to any refund. | ||||
| 919 | 3. The cost of your Booking, shown in your confirmation email, is the most we, o | ||||
| > | r any Service Provider, will be liable for, whether for one event or a series of | ||||
| > | events. These liability limitations shall apply to all forms of legal action, w | ||||
| > | hether related to contract, tort, negligence, strict liability, or any other leg | ||||
| > | al action. | ||||
| 920 | 4. Unless expressly stated herein, Booking.com makes no representations, warrant | ||||
| > | ies, or commitments related to Service Providers’ products or services. We accep | ||||
| > | t no liability for ensuring that said products or services are appropriate for t | ||||
| > | he client’s objectives. You alone assume responsibility for this. To the fullest | ||||
| > | extent permitted by law, Booking.com disclaims all representations and warranti | ||||
| > | es, including, but not limited to, warranties of merchantability and fitness for | ||||
| > | a particular purpose. Booking.com does not warrant or make any representations | ||||
| > | that its website will operate error-free or uninterruptedly, that defects will b | ||||
| > | e corrected, or that the website and/or its servers will be free of viruses and/ | ||||
| > | or other harmful components. Booking.com does not warrant or make any representa | ||||
| > | tions regarding suitability, availability, accuracy, reliability, or timeliness | ||||
| > | of any material of any kind on the website for any purpose, including software, | ||||
| > | services, information, text, and related graphics content. You agree that you wi | ||||
| > | ll make use of the Booking.com website and services at your own risk. You unders | ||||
| > | tand and accept that Booking.com is not responsible or liable for any misuse or | ||||
| > | unauthorized use of its website or services, or for any consequences arising out | ||||
| > | of such misuse or unauthorized use. | ||||
| 942 | 6. Just to be clear, these Terms are between you and us. Nothing in these Terms | 921 | 5. Just to be clear, nothing in these Terms will entitle any third party other t | ||
| > | will entitle any third party other than the Service Provider to anything. | > | han the Service Provider to anything. | ||
| 943 | 7. You may be protected by mandatory consumer protection laws and regulations, w | 922 | A19. Arbitration agreement | ||
| > | hich guarantee you rights that no company’s terms can overrule. If there is any | ||||
| > | inconsistency between those laws and regulations and these Terms, such mandatory | ||||
| > | consumer protection laws and regulations will override. | ||||
| 944 | A19. Applicable law and forum | 923 | Please read this arbitration agreement carefully. It may impact your rights. Thi | ||
| > | s agreement stipulates that most disputes shall be resolved through binding arbi | ||||
| > | tration instead of through any legal actions. This arbitration agreement shall r | ||||
| > | emain in effect after the termination of the Terms. | ||||
| 945 | 1. These Terms are governed by Dutch law (for accommodations, flights, or attrac | 924 | Booking.com is committed to customer satisfaction. Booking.com will make its bes | ||
| > | tions) or English law (for car rentals and private/public transportation). You c | > | t efforts to resolve all customer concerns or problems related to our services. | ||
| > | an also rely on your national consumer law if you are a consumer living in a cou | > | Customers may pursue a claim against Booking.com, as explained in this arbitrati | ||
| > | ntry in the European Economic Area, UK, or Switzerland (“Europe”). | > | on agreement, for any unresolved concern or problem. The arbitration agreement s | ||
| > | tipulates: (1) the initial process for you to follow in reporting your claim to | ||||
| > | Booking.com prior to filing any arbitration or lawsuit in accordance with this a | ||||
| > | rbitration agreement; and, if Booking.com is unable to resolve your claim, (2) t | ||||
| > | he recourse available to you in arbitration or, in limited circumstances, in cou | ||||
| > | rt. | ||||
| 946 | If you are a consumer living outside Europe, to the extent permitted by mandator | 925 | 1. Governing Law and Jurisdiction | ||
| > | y local (consumer) law, these Terms are governed by Dutch law (for accommodation | ||||
| > | s, flights, or attractions) or English law (for car rentals and private/public t | ||||
| > | ransportation). | ||||
| 947 | 2. If you are a consumer living in Europe (as defined above): | 926 | Booking.com and you agree that this arbitration agreement is evidence of a trans | ||
| > | action in interstate commerce and will be interpreted and enforced in accordance | ||||
| > | with the U.S. Federal Arbitration Act and federal arbitration law, and not gove | ||||
| > | rned by state law. This arbitration agreement, and these Terms, are made under a | ||||
| > | nd will be governed by and interpreted in accordance with New York law, consiste | ||||
| > | nt with the Federal Arbitration Act, regardless of conflict of law rules. If New | ||||
| > | York law cannot be applied to the dispute in the customer’s jurisdiction due to | ||||
| > | applicable local law, then the laws of the jurisdiction’s country, state, or ot | ||||
| > | her place of residence will govern the dispute. Any disputes or claims not subje | ||||
| > | ct to arbitration, as set forth in this section, will be resolved exclusively in | ||||
| > | the federal or state courts of New York, New York, and you and we consent to pe | ||||
| > | rsonal jurisdiction in those courts. In cases where applicable local law prevent | ||||
| > | s a dispute from being resolved in the New York courts, local courts shall have | ||||
| > | jurisdiction. | ||||
| 948 | You may bring a legal action against us: | 927 | 2. Scope | ||
| 949 | in the courts of the country where you live, or | 928 | This arbitration agreement is intended to be given the broadest interpretation a | ||
| > | nd application in order to encompass all disputes or Claims (as defined below) t | ||||
| > | hat may arise between us. By using this Platform, you agree that any and all Cla | ||||
| > | ims (as defined below) arising out of or relating to your use of this Platform, | ||||
| > | or other services provided by Booking.com or by the support companies in connect | ||||
| > | ion with your use of this Platform (including the interpretation and scope of th | ||||
| > | is arbitration agreement and the arbitrability of the dispute), or your relation | ||||
| > | ship with us or any subsidiary, parent or affiliate company or companies (whethe | ||||
| > | r based in contract, tort, statute, fraud, misrepresentation, or any other legal | ||||
| > | vehicle) unless expressly excluded from arbitration as set forth below (each a | ||||
| > | “Claim” and collectively “Claims”), will be resolved via mandatory, binding arbi | ||||
| > | tration. | ||||
| 950 | in the courts in Amsterdam (for accommodations, flights, or attractions) or Engl | 929 | 3. Opt Out Procedure | ||
| > | and and Wales (for car rentals and private/public transportation). | ||||
| 951 | We may bring a legal action against you in the courts of the country where you l | 930 | Notwithstanding the above, you may opt out of this binding arbitration agreement | ||
| > | ive. | > | within 30 days after this arbitration agreement comes into effect (the “Opt Out | ||
| > | Deadline”). This will be the earliest of (a) the date you first used Booking.co | ||||
| > | m’s Platform, (b) the date you first used Booking.com’s services, or (c) the dat | ||||
| > | e of your first transaction with Booking.com. You may opt out of the arbitration | ||||
| > | agreement by sending Booking.com a written notice through the Dispute Resolutio | ||||
| > | n page with the message: “Arbitration -- Opt-Out Notice”. | ||||
| 952 | If you are a consumer living outside Europe, to the extent permitted by mandator | 931 | In order to validly terminate the arbitration agreement, Booking.com must receiv | ||
| > | y local (consumer) law, any dispute will exclusively be submitted to the court i | > | e your opt out notice using the form available on its Dispute Resolution page, a | ||
| > | n Amsterdam (for accommodations, flights, or attractions) or England and Wales ( | > | nd with the correct message, no later than 3 days after the Opt Out Deadline. Yo | ||
| > | for car rentals and private/public transportation). | > | u agree that you must pursue any and all Claims in arbitration if Booking.com do | ||
| > | es not receive an opt-out notice from you, or if Booking.com receives an opt-out | ||||
| > | notice from you more than 3 days after the Opt Out Deadline. | ||||
| 932 | Nothing in this arbitration agreement shall be interpreted as creating any right | ||||
| > | s that do not otherwise exist under the law, or as constituting any waiver of an | ||||
| > | y personal jurisdiction defense, nor shall this arbitration agreement give the c | ||||
| > | ustomer the right to pursue any claim for relief that is not in compliance with | ||||
| > | the law. | ||||
| 933 | 4. Pre-Dispute Resolution | ||||
| 934 | Prior to initiating any dispute or Claim, as discussed further below, you must f | ||||
| > | irst give Booking.com an opportunity to resolve any complaints by submitting the | ||||
| > | m in writing through the form available on Booking.com’s Dispute Resolution page | ||||
| > | (the “Internal Review Procedure”). Your message through Booking.com’s Dispute R | ||||
| > | esolution page beginning the Internal Review Procedure must contain the followin | ||||
| > | g information: (1) your name, (2) address, (3) the email address used to make th | ||||
| > | e reservation, (4) the reservation number, (5) the date of the reservation, (6) | ||||
| > | the name of the property reserved, (7) a brief description of the nature of the | ||||
| > | complaint, and (8) the resolution sought (together, the “Required Information”). | ||||
| > | Additionally, the message must start with “Request Under Arbitration Agreement. | ||||
| > | ” If your message does not start with this text, or if it does not contain all o | ||||
| > | f the Required Information (or an explanation of why you are unable to include a | ||||
| > | ny of the Required Information), then the Internal Review Procedure shall be wit | ||||
| > | hout effect, and must be reinitiated before any arbitration or other legal actio | ||||
| > | n against Booking.com. This requirement is intended to inform Booking.com that y | ||||
| > | ou have a dispute to be resolved. If Booking.com does not resolve the complaint | ||||
| > | within 60 days of the initiation of the Internal Review Procedure, you shall be | ||||
| > | entitled to seek relief as stipulated in this arbitration agreement. | ||||
| 935 | 5. Arbitration Procedure | ||||
| 936 | Arbitration shall be initiated through and administered by the American Arbitrat | ||||
| > | ion Association (“AAA”). Should the AAA decline to administer the arbitration or | ||||
| > | otherwise be unable to administer the arbitration for any reason, you agree tha | ||||
| > | t Booking.com shall select an alternative arbitration forum, and that you will a | ||||
| > | gree in writing to administration of the arbitration by the alternative arbitrat | ||||
| > | ion forum selected by Booking.com. | ||||
| 937 | Booking.com agrees to pay all filing, administration, and arbitrator fees, other | ||||
| > | than the initial filing fee to be paid by you, and if your Claim is for less th | ||||
| > | an $1,000, Booking.com shall reimburse you for the filing fee upon written reque | ||||
| > | st for reimbursement with documentation of insufficient funds to pay the fee. In | ||||
| > | the event that you are able to demonstrate that the costs of arbitration would | ||||
| > | be prohibitive as compared to costs of litigation, Booking.com will pay as much | ||||
| > | of the customer’s filing fee in connection with the arbitration as the arbitrato | ||||
| > | r deems necessary in order to prevent the arbitration from being cost-prohibitiv | ||||
| > | e as compared to the costs of litigation. In all other cases, we will each bear | ||||
| > | the fees and expenses for our respective attorneys, experts, witnesses, and for | ||||
| > | preparation and presentation of evidence at the arbitration. | ||||
| 938 | Arbitration will be conducted in accordance with the AAA’s rules, including the | ||||
| > | AAA’s Consumer Arbitration Rules (as applicable), as modified by this arbitratio | ||||
| > | n agreement. If there is a conflict between the AAA’s rules and this arbitration | ||||
| > | agreement, the terms of this arbitration agreement shall govern. AAA rules and | ||||
| > | information about arbitration and fees are available online at www.adr.org or by | ||||
| > | calling the AAA at 1-800-778-7879. | ||||
| 939 | The arbitration will be conducted by one arbitrator, who will be appointed by th | ||||
| > | e AAA. The customer agrees that the arbitration will be conducted in the English | ||||
| > | language. For claims under $25,000, the arbitration will not involve any person | ||||
| > | al appearance by the parties or witnesses but will instead be conducted based so | ||||
| > | lely on written submissions, unless the customer requests an in-person or teleph | ||||
| > | one hearing, or the arbitrator determines that an in-person or telephone appeara | ||||
| > | nce is required. Hearings by telephone shall be preferred, unless the arbitrator | ||||
| > | determines that a party’s right to a fundamentally fair process would be impair | ||||
| > | ed without an in-person hearing. In the case of an in-person hearing, the hearin | ||||
| > | g shall be conducted in a mutually convenient location. Booking.com will ordinar | ||||
| > | ily request that the hearing be held in New York, New York. You may petition the | ||||
| > | arbitrator to select an alternative location for the hearing. The arbitrator’s | ||||
| > | selection of a hearing location shall be final and binding. You agree that, in t | ||||
| > | he event of an in-person hearing, any Booking.com B.V. employee or affiliate who | ||||
| > | is based outside of the United States and who is participating in the hearing, | ||||
| > | may participate by telephone or video conference, and his or her physical presen | ||||
| > | ce shall not be required. | ||||
| 940 | Any arbitration shall be confidential, and neither Party may disclose the existe | ||||
| > | nce, content, or results of any arbitration, except as may be required by law or | ||||
| > | for purposes of enforcement of the arbitration award. Judgment on any arbitrati | ||||
| > | on award may be entered in any court having proper jurisdiction. | ||||
| 941 | Ordinarily, pre-hearing information exchanges will be limited to the reasonable | ||||
| > | production of non-privileged documents directly relevant to the dispute. Unless | ||||
| > | the arbitrator determines that an additional form of information exchange is nec | ||||
| > | essary to provide for a fundamentally fair process, those documents will be limi | ||||
| > | ted to your booking and communications directly related to that booking among yo | ||||
| > | u, Booking.com, and the accommodation(s) that are the subject of your dispute wi | ||||
| > | th Booking.com. Any issues regarding discovery, or the relevance or scope thereo | ||||
| > | f, shall be determined by the arbitrator, and the arbitrator’s determination sha | ||||
| > | ll be conclusive. | ||||
| 942 | 6. Arbitration Award | ||||
| 943 | The arbitrator will have the power to grant declaratory or injunctive relief, wh | ||||
| > | ether interim or final, only in favor of you individually and only to the extent | ||||
| > | necessary to provide relief warranted by your individual claim without affectin | ||||
| > | g other Booking.com customers, and any provisional measures ordered by the arbit | ||||
| > | rator may be enforced by any court of competent jurisdiction. Nothing in these T | ||||
| > | erms will prevent you from seeking public injunctive relief separately from arbi | ||||
| > | tration in court pursuant to these Terms, and any such application will not be d | ||||
| > | eemed incompatible with the arbitration agreement to arbitrate or as a waiver of | ||||
| > | the right to arbitrate your individual claims. You and Booking.com agree that a | ||||
| > | ny proceedings seeking a remedy of public injunctive relief will proceed after t | ||||
| > | he arbitration of all Claims that can be arbitrated, remedies, or causes of acti | ||||
| > | on, and will be stayed pending the outcome of the arbitration pursuant to sectio | ||||
| > | n 3 of the Federal Arbitration Act. | ||||
| 944 | 7. Exceptions to arbitration agreement | ||||
| 945 | You and Booking.com each agree that the following causes of action and/or claims | ||||
| > | for relief are exceptions to the Claims covered by the arbitration agreement an | ||||
| > | d will be brought in a judicial proceeding in a court of competent jurisdiction | ||||
| > | (as outlined in this arbitration agreement): (i) any claim or cause of action al | ||||
| > | leging actual or threatened infringement, misappropriation, or violation of a pa | ||||
| > | rty’s copyrights, trademarks, trade secrets, patents, or other intellectual prop | ||||
| > | erty rights; (ii) any claim or cause of action seeking emergency injunctive reli | ||||
| > | ef based on exigent circumstances (e.g., imminent danger or commission of a crim | ||||
| > | e, hacking, cyber-attack); or (iii) a request for the remedy of public injunctiv | ||||
| > | e relief, where such remedies are permitted and cannot be waived by applicable l | ||||
| > | aw. In addition, to the extent your dispute or Claim qualifies under applicable | ||||
| > | law, you may elect to proceed in small claims court. | ||||
| 946 | 8. Class Action Waiver | ||||
| 947 | In addition to the above, YOU AND WE EACH AGREE THAT ANY PROCEEDING, WHETHER IN | ||||
| > | ARBITRATION OR IN COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT I | ||||
| > | N A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION, EXCEPT FOR ACTIONS FOR INJUNCT | ||||
| > | IVE RELIEF AS DESCRIBED BELOW AND IN THIS PARAGRAPH. Upon motion of one or more | ||||
| > | interested parties, and after providing all other interested parties an opportun | ||||
| > | ity to be heard, the arbitrator may, at their discretion, coordinate more than o | ||||
| > | ne arbitration proceeding initiated under this arbitration agreement, in order t | ||||
| > | o promote efficiency in discovery and to avoid inconsistent legal rulings. In th | ||||
| > | e interest of clarity, any coordination under the preceding sentence will be lim | ||||
| > | ited only to currently-pending arbitrations initiated under this arbitration agr | ||||
| > | eement, and the arbitrator may not preside over any form of a representative or | ||||
| > | class proceeding. All parties will retain the right to request an individualized | ||||
| > | hearing. | ||||
| 948 | If a court or arbitrator determines, in an action between you and us, that this | ||||
| > | class action waiver is unenforceable, this arbitration agreement will not apply | ||||
| > | to you. If you opt out of the arbitration agreement as specified above, this cla | ||||
| > | ss action waiver will not apply to you. Neither you, nor any other customer, can | ||||
| > | be a class representative, class member, or otherwise participate in a class, c | ||||
| > | onsolidated or representative proceeding without having complied with the opt-ou | ||||
| > | t procedure set forth above. | ||||
| 949 | 9. Jury Waiver | ||||
| 950 | IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, YOU | ||||
| > | AND WE EACH WAIVE ANY RIGHT TO A JURY TRIAL. | ||||
| 953 | A20. Linked travel arrangements | 951 | A20. Linked travel arrangements | ||
| 954 | 1. If: | 952 | 1. If: | ||
| 955 | after selecting and paying for one travel service, you book additional travel se | 953 | after selecting and paying for one travel service, you book additional travel se | ||
| > | rvices for your trip or vacation during the same visit to the Platform; or | > | rvices for your trip or vacation during the same visit to the Platform; or | ||
| 958 | 2. In either of these cases, the travel services will become part of a linked tr | 956 | 2. In either of these cases, the travel services will become part of a linked tr | ||
| > | avel arrangement and not a package. In that case, Booking.com has, as required b | > | avel arrangement and not a package. In that case, Booking.com has, as required b | ||
| > | y EU and UK law, protection in place to refund your payments to Booking.com for | > | y EU and UK law, protection in place to refund your payments to Booking.com for | ||
| > | services not performed because of Booking.com's insolvency. This does not provid | > | services not performed because of Booking.com's insolvency. This does not provid | ||
| > | e a refund in the event of the insolvency of the relevant Service Provider. | > | e a refund in the event of the insolvency of the relevant Service Provider. | ||
| 959 | 3. Booking.com has voluntarily extended this insolvency protection to customers | 957 | 3. Booking.com has voluntarily extended this insolvency protection to customers | ||
| > | outside of the EU and UK who have booked multiple travel services via Booking.co | > | outside of the EU and UK who have booked multiple travel services via Booking.co | ||
| > | m that constitute Linked Travel Arrangements within the meaning of the Package T | > | m that constitute Linked Travel Arrangements within the meaning of the Package T | ||
| > | ravel Requirements. This extension only applies to payments received by Booking. | > | ravel Requirements. This extension only applies to payments received by Booking. | ||
| > | com. | > | com. | ||
| 960 | 4. Booking.com has taken out insolvency protection by way of a bank guarantee wi | 958 | 4. Booking.com has taken out insolvency protection by way of a bank guarantee wi | ||
| > | th Deutsche Bank administered by Sedgwick International UK for any monies paid d | > | th Deutsche Bank administered by Sedgwick International UK for any monies paid d | ||
| > | irectly to Booking.com. | > | irectly to Booking.com. | ||
| n | 961 | 5. Travelers may contact Sedgwick International UK if the services are denied be | n | 959 | 5. Travelers may contact Sedgwick International UK (60 Fenchurch Street, London |
| > | cause of Booking.com’s insolvency. | > | EC3M 4AD, the United Kingdom, tel. +44 207 530 0600, email: helpline@uk.sedgwick | ||
| > | .com) if the services are denied because of Booking.com's insolvency. | ||||
| 962 | 6. Note: This insolvency protection does not cover contracts with parties other | 960 | 6. Note: This insolvency protection does not cover contracts with parties other | ||
| > | than Booking.com, which can be performed despite Booking.com's insolvency. | > | than Booking.com, which can be performed despite Booking.com's insolvency. | ||
| 963 | 7. See Directive (EU) 2015/2302 as transposed into national law in the European | 961 | 7. See Directive (EU) 2015/2302 as transposed into national law in the European | ||
| > | Union or in the United Kingdom. | > | Union or in the United Kingdom. | ||
| n | 964 | A21. Modification clause | n | ||
| 965 | 1. We may make changes to these Terms. Where such changes are material, we will | ||||
| > | inform you in advance of such changes becoming effective, unless the changes are | ||||
| > | required by applicable law. | ||||
| 966 | 2. If you do not accept the changes, please do not use our Platform. | ||||
| 967 | 3. Otherwise, your continued use of our Platform after the effective date of the | ||||
| > | proposed changes will constitute your acceptance of the revised Terms. | ||||
| 968 | 4. Any existing Bookings will continue to be governed by the Terms that applied | ||||
| > | when the Booking was made. | ||||
| 969 | B. Accommodations | 962 | B. Accommodations | ||
| 970 | B1. Scope of this section | 963 | B1. Scope of this section | ||
| 971 | B2. Contractual relationship | 964 | B2. Contractual relationship | ||
| 975 | B6. Amendments, cancellations, and refunds | 968 | B6. Amendments, cancellations, and refunds | ||
| 976 | B7. What else do you need to know? | 969 | B7. What else do you need to know? | ||
| 977 | B1. Scope of this section | 970 | B1. Scope of this section | ||
| n | 978 | 1. This section contains the specific terms for Accommodations products and serv | n | 971 | 1. This section contains the specific terms for Accommodations products and serv |
| > | ices. It applies as well as section A (which applies to all Travel Experiences). | > | ices. | ||
| 979 | B2. Contractual relationship | 972 | B2. Contractual relationship | ||
| n | 980 | 1. When you make (or request) a Booking, it’s directly with the Service Provider | n | 973 | 1. When you make a Booking, it’s directly with the Service Provider. We’re not a |
| > | —we’re not a “contractual party.” | > | “contractual party” to your Booking. | ||
| 981 | 2. Booking.com B.V. owns and operates the Platform. | 974 | 2. Booking.com B.V. owns and operates the Platform. | ||
| n | 982 | 3. Our Platform only shows Accommodations that have a commercial relationship wi | n | 975 | 3. Our Platform only shows Accommodations that have a commercial relationship wi |
| > | th us (in some cases, through a partner company—refer to “Partner offer” under B | > | th us, and it doesn’t necessarily show all their products or services. | ||
| > | 7.2 below) or with our Connectivity Partners, and it doesn’t necessarily show al | ||||
| > | l their products or services. | ||||
| 983 | 4. Information about Service Providers (e.g. facilities, house rules, sustainabi | 976 | 4. Information about Service Providers (e.g. facilities, house rules, sustainabi | ||
| > | lity measures) and their Travel Experiences (e.g. prices, availability, and canc | > | lity measures) and their Travel Experiences (e.g. prices, availability, and canc | ||
| > | ellation policies) is based on what they provide to us. | > | ellation policies) is based on what they provide to us. They’re responsible for | ||
| > | making sure it’s accurate and up to date. | ||||
| 984 | B3. What we will do | 977 | B3. What we will do | ||
| n | 985 | 1. We provide the Platform on which Service Providers can promote and sell their | n | 978 | 1. We provide the Platform on which Service Providers can promote and sell their |
| > | Accommodations, and you can search for, compare, and book them. We offer a pers | > | Accommodations, and you can search for, compare, and book them. | ||
| > | onalized experience based on how you use our Platform (including what you tell u | ||||
| > | s), so you can book your ideal Accommodation with us. Our Platform allows you to | ||||
| > | discover Accommodations all over the world—and our search results make it easy | ||||
| > | to home in on the one that’s right for you. | ||||
| 986 | 2. Once you’ve booked your Accommodation, we confirm the details of your Booking | 979 | 2. Once you’ve booked your Accommodation, we will provide you and the Service Pr | ||
| > | to both you and the Service Provider, including the names of the guest(s). | > | ovider with details of your Booking, including the names of the guest(s). | ||
| 987 | 3. Depending on the terms of your Booking, you may be able to change or cancel i | 980 | 3. Depending on the terms of your Booking, we may be able to help you change or | ||
| > | t if you want. Contact us using the Help Center (available 24 hours a day) if yo | > | cancel it if you want. | ||
| > | u need help with anything. | ||||
| 988 | B4. What you need to do | 981 | B4. What you need to do | ||
| 989 | 1. Fill in all your contact details correctly, so we and/or the Service Provider | 982 | 1. Fill in all your contact details correctly, so we and/or the Service Provider | ||
| > | can provide you with info about your Booking and, if necessary, contact you. | > | can provide you with info about your Booking and, if necessary, contact you. | ||
| 990 | 2. Read these Terms and the terms displayed during the booking process carefully | 983 | 2. Read these Terms and the terms displayed during the booking process carefully | ||
| > | . | > | . | ||
| 1005 | Can't be scored or reviewed on our Platform. | 998 | Can't be scored or reviewed on our Platform. | ||
| 1006 | Price incentives by Booking.com | 999 | Price incentives by Booking.com | ||
| 1007 | 3. Some of the price reductions you see are funded by us, not by the Service Pro | 1000 | 3. Some of the price reductions you see are funded by us, not by the Service Pro | ||
| > | vider. We simply pay some of the cost ourselves. | > | vider. We simply pay some of the cost ourselves. | ||
| n | 1008 | Request to book | n | ||
| 1009 | 4. In some cases, you’ll find a button marked “Request to book” on the property | ||||
| > | page. If you select this option, we’ll explain how this works (on-screen and/or | ||||
| > | by email). | ||||
| 1010 | Damage policy | 1001 | Damage policy | ||
| n | 1011 | 5. When you’re booking, you may see that some Service Providers refer to a “dama | n | 1002 | 4. When you’re booking, you may see that some Service Providers refer to a “dama |
| > | ge policy.” This means that if anyone in your group loses or damages anything: | > | ge policy.” This means that if anyone in your group loses or damages anything: | ||
| 1012 | you should inform the Service Provider | 1003 | you should inform the Service Provider | ||
| 1013 | instead of charging you for it directly, the Service Provider will have 14 days | 1004 | instead of charging you for it directly, the Service Provider will have 14 days | ||
| > | to submit a damage payment request through our Platform, under your reservation | > | to submit a damage payment request through our Platform, under your reservation | ||
| > | number | > | number | ||
| 1014 | if they do, we’ll tell you, then you can tell us if you have any comments and wh | 1005 | if they do, we’ll tell you, then you can tell us if you have any comments and wh | ||
| > | ether you agree with the charge – then: | > | ether you agree with the charge – then: | ||
| 1015 | if you agree, we’ll charge you on their behalf | 1006 | if you agree, we’ll charge you on their behalf | ||
| n | 1016 | if you disagree, we’ll look into it and decide whether or not to discuss it furt | n | 1007 | if you disagree, we’ll look into it and decide whether or not to discuss it furt |
| > | her. | > | her*. | ||
| 1017 | 6. Under the damage policy, there’s a limit to how much a Service Provider can c | 1008 | 5. There’s a limit (displayed while you’re booking) to how much the Service Prov | ||
| > | harge you through our Platform (the limit is displayed while you’re booking). Ho | > | ider can charge you under the damage policy through our Platform. | ||
| > | wever, the Service Provider can start a legal claim against you outside of the d | ||||
| > | amage policy, in which case the limit doesn’t apply. | ||||
| 1018 | 7. Any payment you make would be between the Service Provider and you. We’d just | 1009 | 6. Any payment you make would be between the Service Provider and you. We’d just | ||
| > | be organizing it on the Service Provider’s behalf. | > | be organizing it on the Service Provider’s behalf. | ||
| 1019 | 8. The damage policy doesn’t relate to general cleaning, ordinary wear and tear, | 1010 | 7. The damage policy doesn’t relate to general cleaning, ordinary wear and tear, | ||
| > | any crimes (such as theft), or any non-physical “damages” (e.g. fines for smoki | > | any crimes (such as theft), or any non-physical “damages” (e.g. fines for smoki | ||
| > | ng or bringing pets). | > | ng or bringing pets). | ||
| 1020 | 9. The Service Provider might require a “damage deposit” before or at check-in. | 1011 | 8. The Service Provider might require a “damage deposit” before or at check-in. | ||
| > | If they do, we’ll tell you about it while you’re booking—but it has nothing to d | > | If they do, we’ll tell you about it while you’re booking – but it has nothing to | ||
| > | o with the “damage policy.” We won’t be involved in any financial settlement rel | > | do with the “damage policy.” We won’t be involved in any financial settlement r | ||
| > | ated to damage deposits. | > | elated to damage deposits. | ||
| 1012 | * If there’s any damage, the Service Provider can always decide to initiate a (l | ||||
| > | egal) claim against you outside of the damage policy, in which case the limit (s | ||||
| > | ee 5 above) wouldn’t apply. | ||||
| 1021 | How we work | 1013 | How we work | ||
| n | 1022 | 10. For information on reviews, ranking, how we make money, and more, check out | n | 1014 | 9. For info on reviews, ranking, how we make money (and more), check out How We |
| > | How We Work, which is also part of our Terms. | > | Work. | ||
| 1023 | C. Attractions | 1015 | C. Attractions | ||
| 1024 | C1. Scope of this section | 1016 | C1. Scope of this section | ||
| 1025 | C2. Contractual relationship | 1017 | C2. Contractual relationship | ||
| 1029 | C6. Amendments, cancellations, and refunds | 1021 | C6. Amendments, cancellations, and refunds | ||
| 1030 | C7. What else do you need to know? | 1022 | C7. What else do you need to know? | ||
| 1031 | C1. Scope of this section | 1023 | C1. Scope of this section | ||
| n | 1032 | 1. This section contains the specific terms for Attractions products and service | n | 1024 | 1. This section contains the specific terms for Attractions products and service |
| > | s. It applies as well as section A (which applies to all Travel Experiences). | > | s. | ||
| 1033 | C2. Contractual relationship | 1025 | C2. Contractual relationship | ||
| 1034 | 1. We do not (re)sell, offer, or provide any Attractions on our own behalf. When | 1026 | 1. We do not (re)sell, offer, or provide any Attractions on our own behalf. When | ||
| > | you book an Attraction, you enter into a contract directly with (a) the Service | > | you book an Attraction, you enter into a contract directly with (a) the Service | ||
| > | Provider or (b) a Third-Party Aggregator (if they’re reselling the Attraction), | > | Provider or (b) a Third-Party Aggregator (if they’re reselling the Attraction), | ||
| > | as disclosed during the booking process. | > | as disclosed during the booking process. | ||
| n | 1035 | 2. We act solely as the Platform and are not involved in the terms of the Servic | n | 1027 | 2. We act solely as the Platform and are not involved in the Third-Party Terms. |
| > | e Provider/Third-Party Aggregator. We are not responsible for your ticket and ha | > | We are not responsible for your ticket and (to the fullest extent permitted by l | ||
| > | ve no liability to you in relation to your Booking, except as described in these | > | aw) have no liability to you in relation to your Booking. | ||
| > | Terms. | ||||
| 1036 | C3. What we will do | 1028 | C3. What we will do | ||
| 1037 | 1. We provide the Platform on which Service Providers and (from time to time) Th | 1029 | 1. We provide the Platform on which Service Providers and (from time to time) Th | ||
| > | ird-Party Aggregators can promote and sell Travel Experiences, and you can searc | > | ird-Party Aggregators can promote and sell Travel Experiences, and you can searc | ||
| > | h for, compare, and book them. | > | h for, compare, and book them. | ||
| n | 1038 | 2. Once you’ve booked your Attraction, we’ll provide you and the Service Provide | n | 1030 | 2. Once you’ve booked your Attraction, we’ll provide you and the Service Provide |
| > | r/Third-Party Aggregator (as applicable) with details of the Booking; if the Ser | > | r with details of the Booking. If the Service Provider needs more than your name | ||
| > | vice Provider/Third-Party Aggregator needs more than your name, we’ll tell you a | > | , we’ll tell you at the time of booking. | ||
| > | t the time of booking. | ||||
| 1039 | 3. Depending on the terms of your Booking, you may be able to change or cancel i | 1031 | 3. Depending on the terms of your Booking, we may be able to help you change or | ||
| > | t if you want. Contact us using the Help Center (available 24 hours a day) if yo | > | cancel it if you want. | ||
| > | u need help with anything. | ||||
| 1040 | C4. What you need to do | 1032 | C4. What you need to do | ||
| n | 1041 | 1. You must enter all your contact details correctly so we and/or the Service Pr | n | 1033 | 1. You must fill in all your contact details correctly, so we and/or the Service |
| > | ovider/Third-Party Aggregator (as applicable) can provide you with information a | > | Provider can provide you with information about your Booking and, if necessary, | ||
| > | bout your Booking and, if necessary, contact you. | > | contact you. | ||
| 1042 | 2. You must read and agree to comply with our Terms and the terms of the Service | 1034 | 2. You must read and agree to comply with our Terms and the Third-Party Terms (w | ||
| > | Provider/Third-Party Aggregator (which will be displayed at checkout) and ackno | > | hich will be displayed at check-out) and acknowledge that breaching them may lea | ||
| > | wledge that breaching them may lead to additional charges and/or the cancellatio | > | d to additional charges and/or the cancellation of your Booking. | ||
| > | n of your Booking. | ||||
| 1043 | C5. Price and payment | 1035 | C5. Price and payment | ||
| 1044 | 1. When you book an Attraction, we’ll organize your payment. For details of how | 1036 | 1. When you book an Attraction, we’ll organize your payment. For details of how | ||
| > | this works (including the related rights and obligations), see “Payment” (A7) ab | > | this works (including the related rights and obligations), see “Payment” (A7) ab | ||
| > | ove. | > | ove. | ||
| 1045 | C6. Amendments, cancellations, and refunds | 1037 | C6. Amendments, cancellations, and refunds | ||
| 1046 | 1. Please see “Policies” (A8) above. | 1038 | 1. Please see “Policies” (A8) above. | ||
| 1047 | C7. What else do you need to know? | 1039 | C7. What else do you need to know? | ||
| 1048 | How we work | 1040 | How we work | ||
| n | 1049 | 1. For information on reviews, ranking, how we make money, and more, check out H | n | 1041 | 1. For info on reviews, ranking, how we make money (and more), check out How We |
| > | ow We Work, which is also part of our Terms. | > | Work. | ||
| 1050 | D. Car rentals | 1042 | D. Car rentals | ||
| 1051 | D1. Scope of this section | 1043 | D1. Scope of this section | ||
| 1052 | D2. Contractual relationship | 1044 | D2. Contractual relationship | ||
| 1056 | D6. Amendments, cancellations, and refunds | 1048 | D6. Amendments, cancellations, and refunds | ||
| 1057 | D7. What else do you need to know? | 1049 | D7. What else do you need to know? | ||
| 1058 | D1. Scope of this section | 1050 | D1. Scope of this section | ||
| n | 1059 | 1. This section contains the specific terms for Car Rental products and services | n | 1051 | 1. This section contains the specific terms for Car Rental products and services |
| > | . It applies as well as section A (which applies to all Travel Experiences). | > | . | ||
| 1060 | D2. Contractual relationship | 1052 | D2. Contractual relationship | ||
| n | 1061 | 1. The car rental pages on this Platform are operated by Booking.com Transport L | n | ||
| > | imited. The company is registered in England and Wales (Number: 05179829) at the | ||||
| > | following address: 6 Goods Yard Street, Manchester, M3 3BG, United Kingdom. VAT | ||||
| > | number: GB 855349007. This means that you accept that the process of making a B | ||||
| > | ooking with Booking.com Transport Limited is governed by these Terms—although yo | ||||
| > | ur actual Rental will be governed by the Rental Agreement with your Service Prov | ||||
| > | ider (which you sign at pick-up). | ||||
| 1062 | 2. When you book a Rental, your Booking is either (a) with us or (b) directly wi | 1053 | 1. When you book a Rental, your Booking is either (a) with us or (b) directly wi | ||
| > | th the Service Provider. Either way: | > | th the Service Provider. Either way: | ||
| 1063 | our Terms govern the booking process. When we send you your Booking Confirmation | 1054 | our Terms govern the booking process. When we send you your Booking Confirmation | ||
| > | , you’ll enter a contract with us | > | , you’ll enter a contract with us | ||
| 1064 | the Rental Agreement governs the Rental itself. When you sign this at the rental | 1055 | the Rental Agreement governs the Rental itself. When you sign this at the rental | ||
| > | counter, you’ll enter a contract with the Service Provider, but you’ll see and | > | counter, you’ll enter a contract with the Service Provider, but you’ll see and | ||
| > | accept the key terms of it while you’re booking your car. | > | accept the key terms of it while you’re booking your car. | ||
| n | 1065 | Throughout Section D, “Service Provider” means the rental company that provides | n | 1056 | 2. In most cases, you’ll get your Booking Confirmation as soon as you complete y |
| > | the car. | > | our Booking. However, if the Service Provider doesn't confirm your Rental immedi | ||
| > | ately, we won’t take payment or send you your Booking Confirmation until they’ve | ||||
| > | done so. | ||||
| 1066 | 3. In most cases, you’ll get your Booking Confirmation as soon as you complete y | ||||
| > | our Booking. However, if the Service Provider doesn’t confirm your Rental immedi | ||||
| > | ately, we won’t take payment or send you your Booking Confirmation until they’ve | ||||
| > | done so. | ||||
| 1067 | 4. If there’s any discrepancy between these Terms and the Rental Agreement, the | 1057 | 3. If there’s any discrepancy between these Terms and the Rental Agreement, the | ||
| > | Rental Agreement will apply. | > | Rental Agreement will apply. | ||
| 1068 | 5. The Main Driver (the person whose details are entered during the booking proc | ||||
| > | ess) is the only person who can change or cancel the Booking, or discuss it with | ||||
| > | us—unless they tell us they nominate someone else to do this. | ||||
| 1069 | D3. What we will do | 1058 | D3. What we will do | ||
| 1070 | 1. We provide the Platform on which Service Providers can promote and sell their | 1059 | 1. We provide the Platform on which Service Providers can promote and sell their | ||
| > | Travel Experiences, and you can search for, compare, and book them. | > | Travel Experiences, and you can search for, compare, and book them. | ||
| 1071 | 2. We don’t guarantee the precise make and model you’re booking (unless we expre | 1060 | 2. We don’t guarantee the precise make and model you’re booking (unless we expre | ||
| > | ssly say so). The phrase “or similar” means you could get a similar car (i.e. th | > | ssly say so). The phrase “or similar” means you could get a similar car (i.e. th | ||
| > | e same size, type of transmission, etc.). The car pictures are illustrative only | > | e same size, type of transmission, etc.). The car pictures are illustrative only | ||
| > | . | > | . | ||
| 1072 | 3. Once you’ve booked your Rental: | 1061 | 3. Once you’ve booked your Rental: | ||
| 1073 | we’ll give the Service Provider the Booking details (e.g. the Main Driver's name | 1062 | we’ll give the Service Provider the Booking details (e.g. the Main Driver's name | ||
| > | and phone number) | > | and phone number) | ||
| n | 1074 | we’ll confirm the Pick-up information (e.g. the Service Provider’s contact detai | n | 1063 | we’ll provide you with Pick-up information (e.g. the Service Provider's contact |
| > | ls and what you need to take with you). | > | details, and info on what you need to take with you). | ||
| 1075 | D4. What you need to do | 1064 | D4. What you need to do | ||
| n | 1076 | 1. You must provide all the information we need to arrange your Booking (contact | n | 1065 | 1. You must provide all the information we need to arrange your Booking (e.g. co |
| > | details, Pick-up Time, etc.). | > | ntact details, pick-up time, etc.). | ||
| 1077 | 2. You must read and agree to comply with these Terms and the Rental Agreement, | 1066 | 2. You must read and agree to comply with these Terms and the Rental Agreement, | ||
| > | and acknowledge that if you breach them: | > | and acknowledge that if you breach them: | ||
| 1078 | you might have to pay additional charges | 1067 | you might have to pay additional charges | ||
| 1079 | your Booking might be canceled | 1068 | your Booking might be canceled | ||
| 1082 | these Terms | 1071 | these Terms | ||
| 1083 | the key terms of the Rental Agreement, which you'll see while you’re booking, an | 1072 | the key terms of the Rental Agreement, which you'll see while you’re booking, an | ||
| > | d | > | d | ||
| 1084 | the Rental Agreement itself, which you'll receive at Pick-up. | 1073 | the Rental Agreement itself, which you'll receive at Pick-up. | ||
| n | 1085 | 4. You must be at the rental counter by your Pick-up Time (note that some Servic | n | 1074 | 4. You must be at the rental counter by your pick-up time. If you’re late, the c |
| > | e Providers have a pick-up “grace period” in case you are delayed). If you arriv | > | ar may no longer be available, and you won’t be entitled to a refund. If you thi | ||
| > | e after the Pick-up Time (and after the pick-up grace period, if any), the car m | > | nk you might be late, contact the Service Provider or us, even if it's because o | ||
| > | ay no longer be available, and you may not be entitled to a refund from the Serv | > | f a flight delay and you’ve provided your flight number. | ||
| > | ice Provider. Please check the Rental Agreement for further information (while y | ||||
| > | ou’re booking your car, please check “Important info,” which informs you of any | ||||
| > | grace period, and which you accept at check-out). If you think you might be late | ||||
| > | , contact the Service Provider or us, even if it’s because of a flight delay and | ||||
| > | you’ve provided your flight number. | ||||
| 1086 | 5. The key terms of your Rental tell you what the Main Driver needs at pick-up. | 1075 | 5. The key terms of your Rental tell you what the Main Driver needs at pick-up. | ||
| > | You must ensure that when they get to the rental counter, they bring everything | > | You must ensure that when they get to the rental counter, they bring everything | ||
| > | they need (e.g. driver’s license, required ID, and a credit card in their own na | > | they need (e.g. driver’s license, required ID, and a credit card in their own na | ||
| > | me, with enough available funds to cover the security deposit). | > | me, with enough available funds to cover the security deposit). | ||
| n | 1087 | 6. You must make sure the Main Driver is both eligible and fit to drive the car. | n | 1076 | 6. You must make sure the Main Driver is both eligible and fit (in the Service P |
| > | rovider’s opinion) to drive the car. | ||||
| 1088 | 7. You must show the counter staff each driver’s full, valid driver’s license, w | 1077 | 7. You must have all the documents (e.g. ID, driver’s license) that you need at | ||
| > | hich they must have held for at least one year (or longer, in many cases). If an | > | pick-up. | ||
| > | y driver has endorsements/points on their license, let us know as soon as you ar | ||||
| > | e aware of this, as the Service Provider may not allow them to drive. | ||||
| 1078 | 8. You must show the counter staff each driver's full, valid driver’s license, w | ||||
| > | hich they must have held for at least 1 year (or longer, in many cases). If any | ||||
| > | driver has endorsements/points on their license, let us know as soon as possible | ||||
| > | , as the Service Provider may not allow them to drive. | ||||
| 1089 | 8. You must ensure that any driver with a driver’s license issued in England, Sc | 1079 | 9. You must ensure that any driver with a driver’s license issued in England, Sc | ||
| > | otland, or Wales obtains a license "check code" no more than 21 days before Pick | > | otland, or Wales obtains a license “check code” no more than 21 days before Pick | ||
| > | -up. | > | -up. | ||
| 1090 | 9. You must ensure that every driver has their own International Driving Permit | 1080 | 10. You must ensure that every driver has their own International Driving Permit | ||
| > | (if they need one) as well as their driver’s license. All drivers must carry the | > | (if they need one) as well as their driver’s license. All drivers must carry th | ||
| > | ir driver’s license (and International Driving Permit, if necessary) at all time | > | eir driver’s license (and International Driving Permit, if necessary) at all tim | ||
| > | s. | > | es. | ||
| 1091 | 10. You must ensure that every child has an appropriate child seat if they need | 1081 | 11. You must ensure that every child has an appropriate child seat if they need | ||
| > | one. | > | one. | ||
| 1092 | 11. If anything goes wrong during your Rental (e.g. accident, breakdown, etc.), | 1082 | 12. If anything goes wrong during your Rental (e.g. accident, breakdown, etc.), | ||
| > | you must: | > | you must: | ||
| 1093 | contact the Service Provider | 1083 | contact the Service Provider | ||
| n | 1094 | not authorize any repairs without the Service Provider’s consent (unless the Ren | n | 1084 | not authorize any repairs without the Service Provider's consent |
| > | tal Agreement allows this) | ||||
| 1095 | keep all documentation (e.g. repair bills, police reports, etc.) to share with u | 1085 | keep all documentation (e.g. repair bills, police reports, etc.) to share with u | ||
| > | s/the Service Provider/an insurance company. | > | s/the Service Provider/an insurance company. | ||
| 1096 | D5. Price and payment | 1086 | D5. Price and payment | ||
| n | 1097 | 1. Booking.com Transport Limited will arrange the payment for your Booking. For | n | 1087 | 1. Booking.com Transport Limited is the merchant of record for your Booking. For |
| > | details of our payment process, refer to “Payment” (A7) above. | > | details of our payment process, see “Payment” (A7) above. | ||
| 1098 | Additional costs and fees | 1088 | Additional costs and fees | ||
| 1099 | 2. In many cases, the Service Provider will charge a young driver fee for each d | 1089 | 2. In many cases, the Service Provider will charge a young driver fee for each d | ||
| > | river under a certain age (e.g. 25). In some cases, they may charge a senior dri | > | river under a certain age (e.g. 25). In some cases, they may charge a senior dri | ||
| > | ver fee for each driver over a certain age (e.g. 65). When booking on our Platfo | > | ver fee for each driver over a certain age (e.g. 65). When booking on our Platfo | ||
| > | rm, you must enter the Main Driver's age, so we can show you details of any age- | > | rm, you must enter the Main Driver's age, so we can show you details of any age- | ||
| > | related fee(s), which you would pay at pick-up. | > | related fee(s), which you would pay at pick-up. | ||
| 1100 | 3. In many cases, the Service Provider will charge a one-way fee if you drop the | 1090 | 3. In many cases, the Service Provider will charge a one-way fee if you drop the | ||
| > | car off at a different location. If you intend to do this, you need to enter th | > | car off at a different location. If you intend to do this, you need to enter th | ||
| > | e drop-off location while booking, so we can tell you if it’s possible, and show | > | e drop-off location while booking, so we can tell you if it’s possible, and show | ||
| > | you details of any one-way fee, which you would pay at Pick-up. | > | you details of any one-way fee, which you would pay at Pick-up. | ||
| 1101 | 4. In many cases, the Service Provider will charge a cross-border fee for taking | 1091 | 4. In many cases, the Service Provider will charge a cross-border fee for taking | ||
| > | the car to a different country/state/island. If you intend to do this, tell us | > | the car to a different country/state/island. If you intend to do this, tell us | ||
| > | and/or the Service Provider as soon as you can before pick-up. | > | and/or the Service Provider as soon as you can before pick-up. | ||
| 1102 | 5. The price of your Rental is calculated based on 24-hour units, for example, a | 1092 | 5. The price of your Rental is calculated based on 24-hour units, for example, a | ||
| > | 25-hour rental will cost as much as a 48-hour rental. | > | 25-hour rental will cost as much as a 48-hour rental. | ||
| n | 1103 | 6. If after Pick-up you decide you want to keep the car longer, contact the Serv | n | 1093 | 6. If after pick-up you decide you want to keep the car longer, contact the Serv |
| > | ice Provider. They’ll tell you how much this would cost, and you’ll enter a new | > | ice Provider. They'll tell you how much this would cost, and you'll enter a new | ||
| > | contract with them. If you drop the car off late without agreeing to this in adv | > | contract with them directly. If you drop the car off late without agreeing this | ||
| > | ance, they may charge an additional fee as well. | > | in advance, they may charge an additional fee as well. | ||
| 1104 | Extras | 1094 | Extras | ||
| 1105 | 7. In some cases, you'll pay for any optional extras (e.g. child seats, GPS, win | 1095 | 7. In some cases, you'll pay for any optional extras (e.g. child seats, GPS, win | ||
| > | ter tires, etc.) when you book your car, in which case you're guaranteed to get | > | ter tires, etc.) when you book your car, in which case you're guaranteed to get | ||
| > | them at pick-up. | > | them at pick-up. | ||
| 1106 | 8. In other cases, you'll simply request any extras when you book your car, in w | 1096 | 8. In other cases, you'll simply request any extras when you book your car, in w | ||
| > | hich case: | > | hich case: | ||
| 1121 | You are not eligible to rent the car | 1111 | You are not eligible to rent the car | ||
| 1122 | You don’t have the documentation you need | 1112 | You don’t have the documentation you need | ||
| 1123 | The main driver doesn’t have a credit card in their own name, with enough availa | 1113 | The main driver doesn’t have a credit card in their own name, with enough availa | ||
| > | ble funds for the car’s security deposit. | > | ble funds for the car’s security deposit. | ||
| n | 1124 | For more on your Service Provider’s rules, refer to the “Important Information” | n | 1114 | If that happens, call us from the rental counter to cancel your Booking, and you |
| > | that’s available while booking—or the Rental Agreement that you sign at the coun | > | ’ll receive a refund, minus the cost of 3 days of your rental. Otherwise you won | ||
| > | ter. | > | ’t be entitled to a refund. | ||
| 1125 | If they refuse you the car, call us straight away from the rental counter to can | ||||
| > | cel your Booking, and we’ll refund what you paid, minus the cost of three days o | ||||
| > | f your Rental. If you don’t, the cancellation fee will be the full cost of your | ||||
| > | Rental—unless you can prove that the situation has cost us substantially less th | ||||
| > | an that. | ||||
| 1126 | Amendments (changes to your Booking) | 1115 | Amendments (changes to your Booking) | ||
| 1127 | 5. You can make changes to your Booking anytime before you’re due to pick the ca | 1116 | 5. You can make changes to your Booking anytime before you’re due to pick the ca | ||
| > | r up. | > | r up. | ||
| 1128 | 6. In most cases, the easiest way to do this is via our app or our website (unde | 1117 | 6. In most cases, the easiest way to do this is via our app or our website (unde | ||
| > | r “Manage Booking”). | > | r “Manage Booking”). | ||
| 1138 | Late pick-up and early drop-off | 1127 | Late pick-up and early drop-off | ||
| 1139 | 4. If you pick your car up later (see D4.4 above) or drop it off earlier than ag | 1128 | 4. If you pick your car up later (see D4.4 above) or drop it off earlier than ag | ||
| > | reed in your Booking Confirmation, the Service Provider will not refund you for | > | reed in your Booking Confirmation, the Service Provider will not refund you for | ||
| > | the “unused” time. | > | the “unused” time. | ||
| 1140 | How we work | 1129 | How we work | ||
| n | 1141 | 5. For information on reviews, ranking, how we make money, and more, check out H | n | 1130 | 5. For info on reviews, ranking, how we make money (and more), check out How We |
| > | ow We Work, which is also part of our Terms. | > | Work. | ||
| 1142 | E. Flights | 1131 | E. Flights | ||
| 1143 | E1. Scope of this section | 1132 | E1. Scope of this section | ||
| 1144 | E2. Contractual relationship | 1133 | E2. Contractual relationship | ||
| 1148 | E6. Amendments, cancellations, and refunds | 1137 | E6. Amendments, cancellations, and refunds | ||
| 1149 | E7. What else do you need to know? | 1138 | E7. What else do you need to know? | ||
| 1150 | E1. Scope of this section | 1139 | E1. Scope of this section | ||
| n | 1151 | 1. This section contains the specific terms for Flights products and services. I | n | 1140 | 1. This section contains the specific terms for Flights products and services. |
| > | t applies as well as section A (which applies to all Travel Experiences). | ||||
| 1152 | E2. Contractual relationship | 1141 | E2. Contractual relationship | ||
| 1153 | 1. Most Flights on our Platform are provided via a Third-Party Aggregator, which | 1142 | 1. Most Flights on our Platform are provided via a Third-Party Aggregator, which | ||
| > | acts as an intermediary to the airline(s). | > | acts as an intermediary to the airline(s). | ||
| 1154 | 2. When you make a Booking, it’s directly with the airline. We’re not a “contrac | 1143 | 2. When you make a Booking, it’s directly with the airline. We’re not a “contrac | ||
| > | tual party” to your Booking. When booking, you enter into (i) an Intermediation | > | tual party” to your Booking. When booking, you enter into (i) an Intermediation | ||
| > | Contract with the Third-Party Aggregator (for the ticket) and (ii) a Contract of | > | Contract with the Third-Party Aggregator (for the ticket) and (ii) a Contract of | ||
| > | Carriage with the airline (for the Flight itself). | > | Carriage with the airline (for the Flight itself). | ||
| 1157 | E3. What we will do | 1146 | E3. What we will do | ||
| 1158 | 1. We provide the Platform on which Service Providers can promote and sell their | 1147 | 1. We provide the Platform on which Service Providers can promote and sell their | ||
| > | Travel Experiences, and you can search for, compare, and book them. | > | Travel Experiences, and you can search for, compare, and book them. | ||
| 1159 | 2. Once you’ve booked your Flight, your Booking details (e.g. the names of the t | 1148 | 2. Once you’ve booked your Flight, your Booking details (e.g. the names of the t | ||
| > | raveler(s)) will be provided to the Service Provider. | > | raveler(s)) will be provided to the Service Provider. | ||
| n | 1160 | 3. Depending on the Contract of Carriage, we may be able to help you change or c | n | 1149 | 3. Depending on the Contract of Carriage, we may be able to help you change or c |
| > | ancel your Booking if you want to do so. Contact us using the Help Center (avail | > | ancel your Booking if you want to do so. | ||
| > | able 24 hours a day) if you need help with anything. | ||||
| 1161 | E4. What you need to do | 1150 | E4. What you need to do | ||
| 1162 | 1. You must fill in all your contact details correctly, so we and/or the Service | 1151 | 1. You must fill in all your contact details correctly, so we and/or the Service | ||
| > | Provider can provide you with information about your Booking and, if necessary, | > | Provider can provide you with information about your Booking and, if necessary, | ||
| > | contact you. | > | contact you. | ||
| 1163 | 2. You must read and agree to comply with our Terms and the Third-Party Terms (w | 1152 | 2. You must read and agree to comply with our Terms and the Third-Party Terms (w | ||
| > | hich will be displayed at check-out) and acknowledge that breaching them may lea | > | hich will be displayed at check-out) and acknowledge that breaching them may lea | ||
| > | d to additional charges and/or the cancellation of your Booking. | > | d to additional charges and/or the cancellation of your Booking. | ||
| 1164 | E5. Price and payment | 1153 | E5. Price and payment | ||
| 1165 | 1. When you book a Flight, your payment will be organized by us, by the Third-Pa | 1154 | 1. When you book a Flight, your payment will be organized by us, by the Third-Pa | ||
| > | rty Aggregator (or a party specified by them), or by a third party such as an ai | > | rty Aggregator (or a party specified by them), or by a third party such as an ai | ||
| > | rline. For details of how we organize payments (including the related rights and | > | rline. For details of how we organize payments (including the related rights and | ||
| > | obligations), see “Payment” (A7) above. | > | obligations), see “Payment” (A7) above. | ||
| 1166 | E6. Amendments, cancellations, and refunds | 1155 | E6. Amendments, cancellations, and refunds | ||
| n | 1167 | 1. You’ll find the cancellation policy in the Contract of Carriage between you a | n | 1156 | 1. You’ll find the cancellation policy in the Contract of Carriage, which is ava |
| > | nd the airline. It’s available while you’re booking your Flight and when your Fl | > | ilable while you’re booking your Flight. | ||
| > | ight is confirmed (in your “Manage Booking” page). | ||||
| 1168 | 2. There may be a fee for changing or canceling your Flight. | 1157 | 2. There may be a fee for changing or canceling your Flight. | ||
| n | 1169 | 3. Airlines reserve the right to reschedule or cancel flights in accordance with | n | 1158 | 3. Airlines reserve the right to reschedule or cancel flights at their discretio |
| > | the airline’s terms and conditions, Contract of Carriage, or airline policies. | > | n. | ||
| 1170 | 4. Different tickets from the same airline may have different restrictions or in | 1159 | 4. Different tickets from the same airline may have different restrictions or in | ||
| > | clude different services. Make sure you read the full details provided during th | > | clude different services. | ||
| > | e booking process. | ||||
| 1171 | 5. If you have any questions about changes, cancellations, or refunds, contact o | 1160 | 5. If you have any questions about changes, cancellations, or refunds, contact o | ||
| > | ur Customer Service team. | > | ur Customer Service team. | ||
| 1172 | E7. What else do you need to know? | 1161 | E7. What else do you need to know? | ||
| 1173 | Code share | 1162 | Code share | ||
| 1174 | 1. Some airlines have “code share” agreements with other airlines. So you may bu | 1163 | 1. Some airlines have “code share” agreements with other airlines. So you may bu | ||
| > | y your ticket from one airline (your “ticketing carrier”) but fly in a plane tha | > | y your ticket from one airline (your “ticketing carrier”) but fly in a plane tha | ||
| > | t’s owned by another airline (your “operating carrier”). In most cases like this | > | t’s owned by another airline (your “operating carrier”). In most cases like this | ||
| > | , you’ll check in with your operating carrier, but confirm this with your ticket | > | , you’ll check in with your operating carrier, but confirm this with your ticket | ||
| > | ing carrier ahead of time. | > | ing carrier ahead of time. | ||
| 1175 | 2. While you’re booking your Flight, you’ll be informed if it’s a “code share” F | 1164 | 2. While you’re booking your Flight, you’ll be informed if it’s a “code share” F | ||
| > | light. | > | light. | ||
| 1176 | Airline prohibited practices | 1165 | Airline prohibited practices | ||
| n | 1177 | 3. Most airlines don’t allow people to buy tickets that include flights they don | n | 1166 | 3. Most airlines don’t allow people to buy tickets that include flights they don |
| > | ’t intend to use—for example, a round-trip ticket if the person doesn’t intend t | > | ’t intend to use, for example, a round-trip ticket if the person doesn’t intend | ||
| > | o use the return flight. For more examples, just enter “point-beyond ticketing,” | > | to use the return flight. For more examples, just enter “point-beyond ticketing, | ||
| > | “hidden-city ticketing,” or “back-to-back ticketing” into a search engine. | > | ” “hidden-city ticketing,” or “back-to-back ticketing” into a search engine. | ||
| 1178 | 4. When you purchase a Flight, you agree not to do this. If you do this in breac | 1167 | 4. When you purchase a Flight, you agree not to do this, and to indemnify us aga | ||
| > | h of the airline’s terms (provided when you make your Booking), you will reimbur | > | inst airline claims for any difference between the cost of your actual journey a | ||
| > | se us for any difference between the cost of your actual journey and the cost of | > | nd the cost of the full journey specified on your ticket(s). | ||
| > | the full journey specified on your ticket(s) if the airline claims this from us | ||||
| > | . | ||||
| 1168 | U.S. NOTICE - OVERBOOKING OF FLIGHTS: | ||||
| 1169 | Airline flights may be overbooked, and there is a slight chance that a seat will | ||||
| > | not be available on a flight for which a person has a confirmed reservation. If | ||||
| > | the flight is overbooked, no one will be denied a seat until airline personnel | ||||
| > | first ask for volunteers willing to give up their reservation in exchange for co | ||||
| > | mpensation of the airline's choosing. If there are not enough volunteers, the ai | ||||
| > | rline will deny boarding to other persons in accordance with its particular boar | ||||
| > | ding priority. With few exceptions, including failure to comply with the carrier | ||||
| > | 's check-in deadline, persons denied boarding involuntarily are entitled to comp | ||||
| > | ensation. The complete rules for the payment of compensation and each airline's | ||||
| > | boarding priorities are available at all airport ticket counters and boarding lo | ||||
| > | cations. Some airlines do not apply these consumer protections to travel from so | ||||
| > | me foreign countries, although other consumer protections may be available. Chec | ||||
| > | k with your airline or your travel agent. | ||||
| 1179 | Use of flight segments | 1170 | Use of flight segments | ||
| 1180 | 5. Most airlines require customers to use their flights in order. If you don’t t | 1171 | 5. Most airlines require customers to use their flights in order. If you don’t t | ||
| > | ake your first Flight, your airline may automatically cancel the rest of your it | > | ake your first Flight, your airline may automatically cancel the rest of your it | ||
| > | inerary. | > | inerary. | ||
| 1181 | 6. If your airline does allow you to “skip” any Flights in your itinerary, make | 1172 | 6. If your airline does allow you to “skip” any Flights in your itinerary, make | ||
| > | sure you cancel the Flight(s) you don’t want, in line with the cancellation poli | > | sure you cancel the Flight(s) you don’t want, in line with the cancellation poli | ||
| > | cy. You may not be entitled to a full refund (or any refund) for these unused Fl | > | cy. You may not be entitled to a full refund (or any refund) for these unused Fl | ||
| > | ights. | > | ights. | ||
| 1194 | Fees for baggage and other extras | 1185 | Fees for baggage and other extras | ||
| 1195 | 12. Your airline may charge for checked baggage, excess/overweight baggage, prio | 1186 | 12. Your airline may charge for checked baggage, excess/overweight baggage, prio | ||
| > | rity boarding, allocated seating, onboard entertainment, food and drink, and/or | > | rity boarding, allocated seating, onboard entertainment, food and drink, and/or | ||
| > | airport check-in. | > | airport check-in. | ||
| 1196 | 13. If they do, the charge(s) will be on top of the price of your ticket (unless | 1187 | 13. If they do, the charge(s) will be on top of the price of your ticket (unless | ||
| > | it’s expressly stated that your Flight includes the extra(s)). | > | it’s expressly stated that your Flight includes the extra(s)). | ||
| n | n | 1188 | SPECIAL BAGGAGE LIABILITY LIMITATIONS FOR U.S. TRAVEL: For domestic travel compl | ||
| > | etely within the U.S., federal rules require any limit on a carrier’s baggage li | ||||
| > | ability to be at least US $3,800 per passenger, or the amount currently mandated | ||||
| > | by 14 CFR 254.5. | ||||
| 1189 | Boarding Requirements | ||||
| 1190 | You must comply with all applicable airline boarding requirements, which include | ||||
| > | check-in times and gate arrival times. You must arrive at the airport with enou | ||||
| > | gh time to complete all boarding requirements. | ||||
| 1191 | Failure to comply with boarding requirements may result in the airline canceling | ||||
| > | your itinerary. | ||||
| 1197 | International travel | 1192 | International travel | ||
| 1198 | 14. It’s your responsibility to: | 1193 | 14. It’s your responsibility to: | ||
| 1199 | carry a valid passport and/or visa if required | 1194 | carry a valid passport and/or visa if required | ||
| 1203 | review any warnings or advice from your country of residence/origin before you g | 1198 | review any warnings or advice from your country of residence/origin before you g | ||
| > | o to/through a country or region. | > | o to/through a country or region. | ||
| 1204 | 15. By arranging travel to or from any location, we are not guaranteeing that it | 1199 | 15. By arranging travel to or from any location, we are not guaranteeing that it | ||
| > | is without risk and, to the fullest extent permitted by law, we will not be lia | > | is without risk and, to the fullest extent permitted by law, we will not be lia | ||
| > | ble for any resulting damages or losses. | > | ble for any resulting damages or losses. | ||
| 1205 | 16. It’s not a common practice, but international law allows “disinfection” of a | 1200 | 16. It’s not a common practice, but international law allows “disinfection” of a | ||
| > | ircrafts to kill insects. To do this, personnel might spray the aircraft’s cabin | > | ircrafts to kill insects. To do this, personnel might spray the aircraft’s cabin | ||
| > | with an aerosol insecticide while passengers are on board, or treat its interio | > | with an aerosol insecticide while passengers are on board, or treat its interio | ||
| > | r surfaces with a residual insecticide while they’re not on board. Before you tr | > | r surfaces with a residual insecticide while they’re not on board. Before you tr | ||
| > | avel, we advise you to find out about disinfection, including where it might hap | > | avel, we advise you to find out about disinfection, including where it might hap | ||
| > | pen. | > | pen. | ||
| n | n | 1201 | Advice to International Passengers on Limitations of Liability: | ||
| 1202 | Passengers traveling to a final destination or a stop in a country other than th | ||||
| > | e country of departure are advised that the provisions of an international treat | ||||
| > | y (the Warsaw Convention, the 1999 Montreal Convention, or other treaty), as wel | ||||
| > | l as a carrier's own contract of carriage or tariff provisions, may be applicabl | ||||
| > | e to their entire journey, including any portion entirely within the countries o | ||||
| > | f departure and destination. The applicable treaty governs, and may limit, the l | ||||
| > | iability of carriers to passengers for death or personal injury, destruction or | ||||
| > | loss of, or damage to, baggage, and for delay of passengers and baggage. | ||||
| 1203 | Additional protection can usually be obtained by purchasing insurance from a pri | ||||
| > | vate company. Such insurance is not affected by any limitation of the carrier's | ||||
| > | liability under an international treaty. For further information, consult your a | ||||
| > | irline or insurance company representative. | ||||
| 1204 | Dangerous Goods/Hazardous Materials | ||||
| 1205 | U.S. Federal law forbids transporting hazardous materials aboard aircraft, wheth | ||||
| > | er in your luggage or on your person. A violation can result in five years' impr | ||||
| > | isonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials | ||||
| > | include explosives, compressed gases, flammable liquids and solids, oxidizers, | ||||
| > | poisons, corrosives, and radioactive materials. Examples: Paints, lighter fluid, | ||||
| > | fireworks, tear gases, bottled oxygen, and radio-pharmaceuticals. Lithium batte | ||||
| > | ries are not allowed in checked luggage. There are special exceptions for small | ||||
| > | quantities (up to 70 ounces total) of medicines and toiletries carried in your l | ||||
| > | uggage, and for certain smoking materials carried on your person. For further in | ||||
| > | formation contact your airline or see https://www.faa.gov/hazmat/packsafe/. | ||||
| 1206 | Entry/Exit fees | 1206 | Entry/Exit fees | ||
| 1207 | 17. Fees charged by countries or airports to persons entering/leaving the countr | 1207 | 17. Fees charged by countries or airports to persons entering/leaving the countr | ||
| > | y are not covered by your fare. Before you travel, we advise you to find out if | > | y are not covered by your fare. Before you travel, we advise you to find out if | ||
| > | you’ll have to pay this kind of fee. | > | you’ll have to pay this kind of fee. | ||
| 1208 | UK: Your financial protection | 1208 | UK: Your financial protection | ||
| 1222 | EU: Rights of disabled persons and persons with reduced mobility when traveling | 1222 | EU: Rights of disabled persons and persons with reduced mobility when traveling | ||
| > | by air under EU Regulation 1107/2006 | > | by air under EU Regulation 1107/2006 | ||
| 1223 | 26. EU Regulation 1107/2006 provides for certain rights for people who are disab | 1223 | 26. EU Regulation 1107/2006 provides for certain rights for people who are disab | ||
| > | led or have reduced mobility. | > | led or have reduced mobility. | ||
| 1224 | How we work | 1224 | How we work | ||
| n | 1225 | 27. For information on reviews, ranking, how we make money, and more, check out | n | 1225 | 27. For info on reviews, ranking, how we make money (and more), check out How We |
| > | How We Work, which is also part of our Terms. | > | Work. | ||
| 1226 | F. Private and public transportation | 1226 | F. Private and public transportation | ||
| 1227 | F1. Scope of this section | 1227 | F1. Scope of this section | ||
| 1228 | F2. Contractual relationship | 1228 | F2. Contractual relationship | ||
| 1232 | F6. Amendments, cancellations, and refunds | 1232 | F6. Amendments, cancellations, and refunds | ||
| 1233 | F7. What else do you need to know? | 1233 | F7. What else do you need to know? | ||
| 1234 | F1. Scope of this section | 1234 | F1. Scope of this section | ||
| n | 1235 | 1. This section contains the specific terms for Private and Public Transportatio | n | 1235 | 1. This section contains the specific terms for Private and Public Transportatio |
| > | n products and services. It applies as well as section A (which applies to all T | > | n products and services. | ||
| > | ravel Experiences). | ||||
| 1236 | F2. Contractual relationship | 1236 | F2. Contractual relationship | ||
| 1237 | 1. When you pre-book Private or Public Transportation, your Booking will be dire | 1237 | 1. When you pre-book Private or Public Transportation, your Booking will be dire | ||
| > | ctly with the Service Provider. When you book an On-Demand Private Transportatio | > | ctly with the Service Provider. When you book an On-Demand Private Transportatio | ||
| > | n, your Booking will be with the Third-Party Aggregator. In all cases, our Terms | > | n, your Booking will be with the Third-Party Aggregator. In all cases, our Terms | ||
| > | will govern the booking process. | > | will govern the booking process. | ||
| 1238 | 2. Pre-Booked Private Transportation. You and the Service Provider both agree to | 1238 | 2. Pre-Booked Private Transportation. You and the Service Provider both agree to | ||
| > | comply with these Terms. | > | comply with these Terms. | ||
| 1239 | 3. Public Transportation and On-Demand Private Transportation. You’ll be provide | 1239 | 3. Public Transportation and On-Demand Private Transportation. You’ll be provide | ||
| > | d with the Service Provider’s terms during the booking process. If there is any | > | d with the Service Provider’s terms during the booking process. If there is any | ||
| > | discrepancy between their terms and our Terms, their terms will apply. | > | discrepancy between their terms and our Terms, their terms will apply. | ||
| 1240 | 4. On-Demand Private Transportation. By making a Booking, you are confirming tha | 1240 | 4. On-Demand Private Transportation. By making a Booking, you are confirming tha | ||
| > | t you: | > | t you: | ||
| n | 1241 | have read and accept the Service Provider’s terms (where applicable) | n | 1241 | have read and accept the Service Provider's terms |
| 1242 | agree to contact the Service Provider directly about anything that goes wrong | 1242 | agree to contact the Service Provider directly about anything that goes wrong | ||
| 1243 | understand that the Service Provider is responsible for arranging and providing | 1243 | understand that the Service Provider is responsible for arranging and providing | ||
| > | your Private Transportation, choosing routes, setting prices, and providing all | > | your Private Transportation, choosing routes, setting prices, and providing all | ||
| > | relevant information | > | relevant information | ||
| n | 1244 | accept that we just provide a booking platform (known as an API service) and wil | n | 1244 | accept that we just provide a booking platform (i.e. an API service), and will n |
| > | l not be liable for any loss you suffer because of anything the driver/Service P | > | ot be liable for any loss you suffer because of anything the driver/Service Prov | ||
| > | rovider does or does not do, except as set out in “Limitation of liability” (A18 | > | ider does or does not do. | ||
| > | ). | ||||
| 1245 | Not all Service Providers have their own terms, but you’re welcome to check out | 1245 | Not all Service Providers have their own terms, but you’re welcome to check out | ||
| > | all the terms that we’ve been provided with. | > | all the terms that we’ve been provided with. | ||
| 1246 | F3. What we will do | 1246 | F3. What we will do | ||
| 1247 | 1. We provide the Platform on which Service Providers can promote and sell their | 1247 | 1. We provide the Platform on which Service Providers can promote and sell their | ||
| > | Travel Experiences, and you can search for, compare, and book them. | > | Travel Experiences, and you can search for, compare, and book them. | ||
| 1264 | 9. You must make sure no passenger behaves inappropriately (e.g. being abusive o | 1264 | 9. You must make sure no passenger behaves inappropriately (e.g. being abusive o | ||
| > | r doing anything that might endanger someone). | > | r doing anything that might endanger someone). | ||
| 1265 | 10. You must make sure you choose Public/Private Transportation that’s suitable | 1265 | 10. You must make sure you choose Public/Private Transportation that’s suitable | ||
| > | (in terms of party size, amount of luggage, accessibility requirements, etc.). | > | (in terms of party size, amount of luggage, accessibility requirements, etc.). | ||
| 1266 | F5. Price and payment | 1266 | F5. Price and payment | ||
| n | 1267 | 1. Booking.com Transport Limited will arrange the payment for your Booking. For | n | 1267 | 1. Booking.com Transport Limited is the merchant of record for your Booking. For |
| > | details of our payment process, refer to “Payment” (A7) above. | > | details of our payment process, see “Payment” (A7) above. | ||
| 1268 | 2. Pre-Booked Private Transportation. Price includes any tolls, traffic charges, | 1268 | 2. Pre-Booked Private Transportation. Price includes any tolls, traffic charges, | ||
| > | taxes, and peak surcharges. Payment is taken at the time of booking. | > | taxes, and peak surcharges. Payment is taken at the time of booking. | ||
| 1269 | 3. On-Demand Private Transportation. Price will be confirmed (and payment taken) | 1269 | 3. On-Demand Private Transportation. Price will be confirmed (and payment taken) | ||
| > | when your driver drops you off. The price might be different from the price est | > | when your driver drops you off. The price might be different from the price est | ||
| > | imated when you booked. You are responsible for any tolls, traffic charges, taxe | > | imated when you booked. You are responsible for any tolls, traffic charges, taxe | ||
| > | s, peak surcharges, and tips. | > | s, peak surcharges, and tips. | ||
| 1270 | 4. Public Transportation. Payment is taken when your Booking is confirmed. Befor | 1270 | 4. Public Transportation. Payment is taken when your Booking is confirmed. Befor | ||
| > | e departure, the Service Provider may need to see your ticket(s)/e-ticket(s). Ke | > | e departure, the Service Provider may need to see your ticket(s)/e-ticket(s). Ke | ||
| > | ep it/them with you at all times, or you might have to pay again. | > | ep it/them with you at all times, or you might have to pay again. | ||
| 1274 | 1. In most cases... | 1274 | 1. In most cases... | ||
| 1275 | Pre-Booked Private Transportation. You can cancel for free up to 24 hours before | 1275 | Pre-Booked Private Transportation. You can cancel for free up to 24 hours before | ||
| > | your pick-up time (2 hours in some cases – see your confirmation). If you don't | > | your pick-up time (2 hours in some cases – see your confirmation). If you don't | ||
| > | cancel on time, you won't be entitled to a refund. | > | cancel on time, you won't be entitled to a refund. | ||
| 1276 | On-Demand Private Transportation. You can cancel anytime before your pick-up tim | 1276 | On-Demand Private Transportation. You can cancel anytime before your pick-up tim | ||
| > | e, but the Service Provider may charge you a cancellation fee. | > | e, but the Service Provider may charge you a cancellation fee. | ||
| n | 1277 | Public Transportation. You probably won’t be entitled to a refund once your Book | n | 1277 | Public Transportation. You probably won’t be entitled to a refund once your Book |
| > | ing is confirmed. | > | ing is confirmed. If your plans change, contact our Customer Service team to dis | ||
| > | cuss any options that might be available. | ||||
| 1278 | 2. If your Service Provider has a different cancellation policy (which you’ll se | 1278 | 2. If your Service Provider has a different cancellation policy (which you’ll se | ||
| > | e while booking), their policy will apply instead. | > | e while booking), their policy will apply instead. | ||
| 1279 | 3. We and/or the Service Provider may cancel the Booking with little or no notic | 1279 | 3. We and/or the Service Provider may cancel the Booking with little or no notic | ||
| > | e, but this would only happen in very specific situations. For example, if: | > | e, but this would only happen in very specific situations. For example, if: | ||
| 1280 | the Service Provider becomes insolvent or is genuinely unable to honor your Book | 1280 | the Service Provider becomes insolvent or is genuinely unable to honor your Book | ||
| > | ing, in which case we'll do our best to arrange alternative transport (and we'll | > | ing, in which case we'll do our best to arrange alternative transport (and we'll | ||
| > | refund you in full if we can't) | > | refund you in full if we can't) | ||
| n | 1281 | you are in breach of these Terms and/or the Service Provider’s terms, in which c | n | 1281 | you breach these Terms and/or the Service Provider's terms, in which case you wo |
| > | ase you may not be entitled to a refund. | > | n't be entitled to any refund. | ||
| 1282 | Amendments (changes) before your Journey begins | 1282 | Amendments (changes) before your Journey begins | ||
| 1283 | 4. Pre-Booked Private Transportation. Your confirmation email will tell you how | 1283 | 4. Pre-Booked Private Transportation. Your confirmation email will tell you how | ||
| > | much notice you need to give (ahead of your pick-up time) to request any changes | > | much notice you need to give (ahead of your pick-up time) to request any changes | ||
| > | to your Booking (such as location or time). | > | to your Booking (such as location or time). | ||
| 1284 | 5. On-Demand Private Transportation. To change your Booking, you may need to can | 1284 | 5. On-Demand Private Transportation. To change your Booking, you may need to can | ||
| > | cel it (which might incur a cancellation fee) and make a new one. | > | cel it (which might incur a cancellation fee) and make a new one. | ||
| 1296 | one or more passengers isn't at the pick-up location on time, and you haven't re | 1296 | one or more passengers isn't at the pick-up location on time, and you haven't re | ||
| > | quested a new pick-up time | > | quested a new pick-up time | ||
| 1297 | you request unreasonable changes to the pick-up time or Journey | 1297 | you request unreasonable changes to the pick-up time or Journey | ||
| 1298 | you don’t tell us/the Service Provider/the driver about a change you want to mak | 1298 | you don’t tell us/the Service Provider/the driver about a change you want to mak | ||
| > | e | > | e | ||
| n | 1299 | you’d provided incorrect details when booking your Private Transportation (e.g. | n | 1299 | you’d provided incorrect details when booking your Private Transportation (e.g. |
| > | pick-up location, contact details, number of people, amount of luggage, etc.). | > | pick-up location, contact details, number of people, amount of luggage, etc.) | ||
| 1300 | of something that one or more passengers did/didn’t do. | ||||
| 1300 | F7. What else do you need to know? | 1301 | F7. What else do you need to know? | ||
| 1301 | Pre-Booked Private Transportation | 1302 | Pre-Booked Private Transportation | ||
| 1302 | 1. Check your confirmation email to see how long the driver will wait at the pic | 1303 | 1. Check your confirmation email to see how long the driver will wait at the pic | ||
| > | k-up location. | > | k-up location. | ||
| 1303 | On-Demand Private Transportation | 1304 | On-Demand Private Transportation | ||
| 1304 | 2. The driver may not wait beyond the pick-up time, If they do, they may charge | 1305 | 2. The driver may not wait beyond the pick-up time, If they do, they may charge | ||
| > | you for the time spent waiting. If you aren’t at the pick-up location on time, y | > | you for the time spent waiting. If you aren’t at the pick-up location on time, y | ||
| > | ou may be charged a cancellation fee. | > | ou may be charged a cancellation fee. | ||
| 1305 | Repair or cleaning charges | 1306 | Repair or cleaning charges | ||
| n | 1306 | 3. If anything needs to be repaired or cleaned because someone in your group has | n | 1307 | 3. If anything needs to be repaired or cleaned because someone in your group has |
| > | done something unreasonable or is in breach of these Terms, you will be respons | > | done something unreasonable or is in breach of these terms, you’ll be responsib | ||
| > | ible for the cost of repairs/cleaning. | > | le for the cost of repairs/cleaning. | ||
| 1307 | How we work | 1308 | How we work | ||
| n | 1308 | 4. For information on reviews, ranking, how we make money, and more, check out H | n | 1309 | 4. For info on reviews, ranking, how we make money (and more), check out How We |
| > | ow We Work, which is also part of our Terms. | > | Work. | ||
| 1310 | G. Cruises | ||||
| 1311 | We do not (re)sell, offer, or provide any cruises on our own behalf. Booking.com | ||||
| > | Cruises are offered and sold by World Travel Holdings, Inc. (“WTH”). When you c | ||||
| > | all Booking.com Cruises or visit https://cruises.booking.com, you’re interacting | ||||
| > | directly with WTH. When you book a cruise, you’re entering into a contract with | ||||
| > | WTH and are subject to WTH’s Terms and Conditions. Booking.com is not responsib | ||||
| > | le for your cruise and (to the fullest extent permitted by law) has no liability | ||||
| > | to you in relation to your booking. | ||||
| 1309 | Booking.com dictionary | 1312 | Booking.com dictionary | ||
| 1310 | “Account” means an account (with Booking.com or a Group Company), through which | 1313 | “Account” means an account (with Booking.com or a Group Company), through which | ||
| > | you can book Travel Experiences on our Platform. | > | you can book Travel Experiences on our Platform. | ||
| 1311 | “Accommodation” means the provision of an accommodation service by a Service Pro | 1314 | “Accommodation” means the provision of an accommodation service by a Service Pro | ||
| > | vider (throughout Section B, “Service Provider” means the provider of the accomm | > | vider (throughout Section B, “Service Provider” means the provider of the accomm | ||
| > | odation service). | > | odation service). | ||
| 1314 | “Booking” means the booking of a Travel Experience on our Platform, whether you | 1317 | “Booking” means the booking of a Travel Experience on our Platform, whether you | ||
| > | pay for it now or later. | > | pay for it now or later. | ||
| 1315 | “Booking.com,” “us,” “we,” or “our” means Booking.com B.V. (for accommodation, f | 1318 | “Booking.com,” “us,” “we,” or “our” means Booking.com B.V. (for accommodation, f | ||
| > | lights, or attractions) or Booking.com Transport Limited (for any ground transpo | > | lights, or attractions) or Booking.com Transport Limited (for any ground transpo | ||
| > | rt service). Corporate contact | > | rt service). Corporate contact | ||
| 1316 | “Booking Confirmation” (in the “Car rentals” section) means the confirmation ema | 1319 | “Booking Confirmation” (in the “Car rentals” section) means the confirmation ema | ||
| > | il and coupon we send you, explaining the details of your Booking. | > | il and coupon we send you, explaining the details of your Booking. | ||
| n | 1317 | “Booking Network Sponsored Ads” means our program that lets Accommodation Servic | n | ||
| > | e Providers bid through a third party (Koddi) for their product to appear in sec | ||||
| > | ond place when your search results are ordered by “Our top picks.” | ||||
| 1318 | “Cash Credits” means a benefit with a monetary value that you can “cash out” to | 1320 | “Cash Credits” means a benefit with a monetary value that you can “cash out” to | ||
| > | the Payment Method that we have on file for you, or put toward the cost of a fut | > | the Payment Method that we have on file for you, or put toward the cost of a fut | ||
| > | ure Travel Experience. | > | ure Travel Experience. | ||
| 1319 | “Contract of Carriage” means the contract between you and the Service Provider, | 1321 | “Contract of Carriage” means the contract between you and the Service Provider, | ||
| > | which deals with your Flight. | > | which deals with your Flight. | ||
| 1320 | “Credits” means a benefit with a monetary value. There are “Cash Credits” and “T | 1322 | “Credits” means a benefit with a monetary value. There are “Cash Credits” and “T | ||
| > | ravel Credits.” | > | ravel Credits.” | ||
| 1321 | “Credit Card Cashback” means a benefit with a monetary value that can be cashed | 1323 | “Credit Card Cashback” means a benefit with a monetary value that can be cashed | ||
| > | out to the credit card that we have on file for you, but can’t be put toward the | > | out to the credit card that we have on file for you, but can’t be put toward the | ||
| > | cost of a future Travel Experience. | > | cost of a future Travel Experience. | ||
| n | 1322 | “Connectivity Partner” means a company that allows properties and Booking.com to | n | ||
| > | communicate accommodation information and customers’ booking data. | ||||
| 1323 | “Currency Conversion Rate” means the rate that we use to convert currency; this | 1324 | “Currency Conversion Rate” means the rate that we use to convert currency; this | ||
| > | is currently the WM/Refinitiv Closing Spot Rate, but this may change. | > | is currently the WM/Refinitiv Closing Spot Rate, but this may change. | ||
| 1324 | “Eligible Booking” means a Booking that meets the criteria to qualify for a Rewa | 1325 | “Eligible Booking” means a Booking that meets the criteria to qualify for a Rewa | ||
| > | rd. | > | rd. | ||
| 1325 | “Flight” means the provision of a flight by a Service Provider (throughout Secti | 1326 | “Flight” means the provision of a flight by a Service Provider (throughout Secti | ||
| > | on E, “Service Provider” means the airline). | > | on E, “Service Provider” means the airline). | ||
| 1326 | “Group Company” means an affiliate of Booking.com – either a direct shareholding | 1327 | “Group Company” means an affiliate of Booking.com – either a direct shareholding | ||
| > | of Booking.com or part of the Booking Holdings Inc. group. | > | of Booking.com or part of the Booking Holdings Inc. group. | ||
| 1327 | “Individual Reward Criteria” means rules that apply to certain Rewards in additi | 1328 | “Individual Reward Criteria” means rules that apply to certain Rewards in additi | ||
| > | on to the general “Rewards, Credits, & Wallet” terms (A13) above. | > | on to the general “Rewards, Credits, & Wallet” terms (A13) above. | ||
| 1328 | “Intermediation Contract” (in the “Flights” section) means the contract between | 1329 | “Intermediation Contract” (in the “Flights” section) means the contract between | ||
| > | you and the Third-Party Aggregator, which deals with the way they arrange your F | > | you and the Third-Party Aggregator, which deals with the way they arrange your F | ||
| > | light ticket (and, in some cases, any extras) with the airline or another compan | > | light ticket (and, in some cases, any extras) with the airline or another compan | ||
| > | y. | > | y. | ||
| n | 1329 | “Main Driver” means the driver whose details were entered during the booking pro | n | 1330 | “Main Driver” means the driver whose details were entered during the booking pro |
| > | cess. | > | cess, the only person who can change or cancel that Booking, or discuss it with | ||
| > | us (unless they tell us they nominate someone else to do this). | ||||
| 1330 | “On-Demand Private Transportation” means a private vehicle that you request when | 1331 | “On-Demand Private Transportation” means a private vehicle that you request when | ||
| > | you arrive at the pick-up location (or just before). | > | you arrive at the pick-up location (or just before). | ||
| n | n | 1332 | “Our Services” (in the “Car rentals” section) means our online car rental reserv | ||
| > | ation system, through which Service Providers can offer their products and servi | ||||
| > | ces, and you can book them. | ||||
| 1331 | “Pay In Your Own Currency” means the payment option that we sometimes offer when | 1333 | “Pay In Your Own Currency” means the payment option that we sometimes offer when | ||
| > | a Service Provider doesn’t use your currency. This option lets you pay in your | > | a Service Provider doesn’t use your currency. This option lets you pay in your | ||
| > | currency instead. | > | currency instead. | ||
| n | 1332 | “Payment Method” means the method used to pay for a Booking, which might be a cr | n | 1334 | “Payment Method” means the method (e.g. credit card, debit card, bank account, P |
| > | edit/debit card or an alternative payment method. | > | ayPal, ApplePay, etc.) used to make a payment or transfer money. | ||
| 1333 | “Pick-up” (in the “Car rentals” section) means the process at the start of your | 1335 | “Pick-up” (in the “Car rentals” section) means the process at the start of your | ||
| > | Rental, when you provide the required ID and other documentation, pay for any fe | > | Rental, when you provide the required ID and other documentation, pay for any fe | ||
| > | es and additional extras, enter into the Rental Agreement, and collect your car. | > | es and additional extras, enter into the Rental Agreement, and collect your car. | ||
| 1334 | “Pick-up Time” (in the “Car rentals” section) means the (local) date and time yo | 1336 | “Pick-up Time” (in the “Car rentals” section) means the (local) date and time yo | ||
| > | u’re due to pick up your car, as stated in your Booking Confirmation. | > | u’re due to pick up your car, as stated in your Booking Confirmation. | ||
| 1335 | “Pick-up Time” (in the “Private and Public Transportation” section) means the (l | 1337 | “Pick-up Time” (in the “Private and Public Transportation” section) means the (l | ||
| > | ocal) time when a Pre-Booked Private Transportation is due to reach the pick-up | > | ocal) time when a Pre-Booked Private Transportation is due to reach the pick-up | ||
| > | location, or when an On-Demand Private Transportation actually reaches the pick- | > | location, or when an On-Demand Private Transportation actually reaches the pick- | ||
| > | up location. | > | up location. | ||
| 1345 | “Services” (in the “Private and Public Transportation” section) means the provis | 1347 | “Services” (in the “Private and Public Transportation” section) means the provis | ||
| > | ion of a Public Transportation Journey or Private Transportation Journey. | > | ion of a Public Transportation Journey or Private Transportation Journey. | ||
| 1346 | “Terms” means these terms of service. | 1348 | “Terms” means these terms of service. | ||
| 1347 | “Third-Party Aggregator” means a company that acts as either (a) an intermediary | 1349 | “Third-Party Aggregator” means a company that acts as either (a) an intermediary | ||
| > | between you and the Service Provider or (b) a reseller of the Travel Experience | > | between you and the Service Provider or (b) a reseller of the Travel Experience | ||
| > | . | > | . | ||
| n | 1348 | “Third-Party Terms” (in the “Flights” section) means both the Intermediation Con | n | 1350 | “Third-Party Terms” (in the “Flights” section) means both the Intermediation Con |
| > | tract with the Third-Party Aggregator (for the ticket) and the Contract of Carri | > | tract and the Contract of Carriage. | ||
| > | age with the airline (for the Flight itself). | ||||
| 1349 | “Travel Credits” means a benefit with a monetary value that you can put toward t | 1351 | “Travel Credits” means a benefit with a monetary value that you can put toward t | ||
| > | he cost of a future Travel Experience, but can’t “cash out.” | > | he cost of a future Travel Experience, but can’t “cash out.” | ||
| 1350 | “Travel Experience” means one of the travel-related products or services on the | 1352 | “Travel Experience” means one of the travel-related products or services on the | ||
| > | Platform. | > | Platform. | ||
| 1351 | “Upfront Payment” means a payment that you make when you book a product or servi | 1353 | “Upfront Payment” means a payment that you make when you book a product or servi | ||
| > | ce, rather than when you actually use it. | > | ce, rather than when you actually use it. | ||
| 1352 | “Wallet” means a dashboard in your Account that shows your Rewards, Credits, and | 1354 | “Wallet” means a dashboard in your Account that shows your Rewards, Credits, and | ||
| > | other incentives. | > | other incentives. | ||
| n | 1353 | DATE: October 31, 2023 | n | 1355 | DATE: November 17, 2023 |
| 1354 | List your property | 1356 | List your property | ||
| 1355 | Mobile version | 1357 | Mobile version | ||
| 1356 | Your account | 1358 | Your account | ||
| 1394 | Partner dispute | 1396 | Partner dispute | ||
| 1395 | How We Work | 1397 | How We Work | ||
| 1396 | Privacy Notice | 1398 | Privacy Notice | ||
| n | n | 1399 | Don't sell or share my personal information | ||
| 1397 | Modern Slavery Statement | 1400 | Modern Slavery Statement | ||
| 1398 | Human Rights Statement | 1401 | Human Rights Statement | ||
| 1399 | Corporate contact | 1402 | Corporate contact | ||
| 1423 | End of dialog content | 1426 | End of dialog content | ||
| 1424 | « | 1427 | « | ||
| 1425 | » | 1428 | » | ||
| t | 1426 | MoTuWeThFrSaSu | t | 1429 | Su |
| 1430 | Mo | ||||
| 1431 | Tu | ||||
| 1432 | We | ||||
| 1433 | Th | ||||
| 1434 | Fr | ||||
| 1435 | Sa | ||||
| 1427 | Close calendar | 1436 | Close calendar | ||
| 1428 | Sign in to continue | 1437 | Sign in to continue | ||
| 1429 | Sign in to your account | 1438 | Sign in to your account | ||
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