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| f | 1 | Skip to main content | f | 1 | Skip to main content |
| n | 2 | Our Service | n | 2 | ServicesShop by service |
| 3 | Privacy | 3 | Ancestry Service | ||
| 4 | Security | 4 | The most comprehensive ancestry breakdown on the market. | ||
| 5 | Learn more about Ancestry Service | ||||
| 6 | 23andMe | ||||
| 7 | Premium™ | ||||
| 8 | Membership fueled by discovery, sharpened by time. Provides 100s of genetic insi | ||||
| > | ghts and action tools. | ||||
| 9 | Learn more about 23andMe | ||||
| 10 | Premium™ | ||||
| 11 | Compare our services | ||||
| 12 | Shop by interest | ||||
| 13 | Ancestry | ||||
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| 10 | Join | 26 | Join | ||
| n | 11 | Our Service | n | 27 | ServicesShop by service |
| 12 | Privacy | 28 | Ancestry ServiceThe most comprehensive ancestry breakdown on the market. | ||
| 13 | Security | 29 | 23andMe | ||
| 30 | Premium™Membership fueled by discovery, sharpened by time. Provides 100s of gene | ||||
| > | tic insights and action tools. | ||||
| 31 | Shop by interest | ||||
| 32 | Ancestry | ||||
| 33 | Heart Health | ||||
| 34 | Alzheimer's Disease | ||||
| 35 | Diabetes | ||||
| 36 | Cancer | ||||
| 37 | Mental Health | ||||
| 38 | Compare our services | ||||
| 39 | Education | ||||
| 40 | Total Health | ||||
| 41 | Trust Center | ||||
| 14 | Sign in | 42 | Sign in | ||
| 15 | Register kit | 43 | Register kit | ||
| 16 | Help | 44 | Help | ||
| 18 | Full Terms of Service | 46 | Full Terms of Service | ||
| 19 | Terms of Service | 47 | Terms of Service | ||
| 20 | Last Updated: November 14, 2025 | 48 | Last Updated: November 14, 2025 | ||
| n | n | 49 | THESE TERMS OF SERVICE CONTAIN A MANDATORY ARBITRATION OF DISPUTES PROVISION THA | ||
| > | T REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES IN | ||||
| > | CERTAIN CIRCUMSTANCES, RATHER THAN JURY TRIALS OR CLASS ACTION LAWSUITS. VIEW TH | ||||
| > | ESE TERMS HERE. | ||||
| 21 | Welcome to 23andMe Terms of Service | 50 | Welcome to 23andMe Terms of Service | ||
| n | 22 | Like the As, Ts, Cs, and Gs that make up your DNA, our Terms of Service (what we | n | 51 | Like the As, Ts, Cs, and Gs that make up your DNA, our Terms of Service (what we |
| > | call the “Terms”) make up the agreement between 23andMe Research Institute (“23 | > | call the “Terms”) make up the agreement between 23andMe Research Institute (“23 | ||
| > | andMe”) and you. These Terms govern your use and access to 23andMe's products, s | > | andMe”) and you. These Terms govern your use and access to 23andMe’s products, s | ||
| > | oftware, services, and website (including but not limited to text, graphics, ima | > | oftware, services, and website (including but not limited to text, graphics, ima | ||
| > | ges, and other material and information) as accessed from time to time by you, r | > | ges, and other material and information) as accessed from time to time by you, r | ||
| > | egardless if the use is in connection with an account or not (collectively, the | > | egardless if the use is in connection with an account or not (collectively, the | ||
| > | “Services”). | > | “Services”). | ||
| 23 | Please read the Terms carefully, and any policies, guidelines or rules applicabl | 52 | Please read the Terms carefully, and any policies, guidelines, or rules applicab | ||
| > | e to such Services, as they constitute a legal agreement between 23andMe and you | > | le to such Services, as they constitute a legal agreement between 23andMe and yo | ||
| > | . We also encourage you to review our Privacy Statement for additional informati | > | u. We also encourage you to review our Privacy Statement for additional informat | ||
| > | on. Of course, if you do not agree with our Terms or any other policies, then do | > | ion. Of course, if you do not agree with our Terms or any other policies, then d | ||
| > | not use the Services. You can delete your account from your Account Settings at | > | o not use the Services. You can delete your account from your Account Settings a | ||
| > | any time. | > | t any time. | ||
| 24 | These Terms apply to you if you live outside of the United States, Canada, Europ | 53 | These Terms apply to you if you live in the United States or if you access our S | ||
| > | ean Economic Area (“EEA”), United Kingdom (“UK”) or Switzerland or if you access | > | ervices in the United States. If you live outside the United States, please revi | ||
| > | our Services outside of the United States, Canada, EEA, UK or Switzerland. Plea | > | ew the Terms available in the respective region specific to the 23andMe Services | ||
| > | se review the Terms available in the respective region specific to the 23andMe S | > | you access. | ||
| > | ervices you access. | ||||
| 25 | 1. Who Can Use the Services | 54 | 1. Who Can Use the Services | ||
| 26 | We believe everyone should be able to access, understand, and benefit from their | 55 | We believe everyone should be able to access, understand, and benefit from their | ||
| > | genome. That said, there are a few restrictions about who can use our Services. | > | genome. That said, there are a few restrictions about who can use our Services. | ||
| > | By using the Services or creating an account, you represent, warrant and agree | > | By using the Services or creating an account, you represent, warrant and agree | ||
| > | that: | > | that: | ||
| 27 | You can form a binding contract with 23andMe; | 56 | You can form a binding contract with 23andMe; | ||
| 32 | You are not an insurance company or an employer; and | 61 | You are not an insurance company or an employer; and | ||
| 33 | You will not use the Services for any investigative forensic genealogy uses. | 62 | You will not use the Services for any investigative forensic genealogy uses. | ||
| 34 | Other Terms and Conditions | 63 | Other Terms and Conditions | ||
| n | 35 | If you choose to use or purchase additional Services, they may have their own te | n | 64 | If you choose to use or purchase additional Services for a business or commercia |
| > | rms and conditions. The specific terms and conditions associated with the use or | > | l purpose, or any purpose other than personal use, they may have their own terms | ||
| > | purchase of additional Services are made a part of these Terms by this referenc | > | and conditions. The specific terms and conditions associated with the use or pu | ||
| > | e. Just like you agree to these Terms, you agree to abide by those additional te | > | rchase of additional Services are made a part of these Terms by this reference. | ||
| > | rms and conditions too. If there is a conflict between these Terms and the addit | > | Just like you agree to these Terms, you agree to abide by those additional terms | ||
| > | ional terms for a specific portion of the Services, the additional terms will go | > | and conditions too. In the event those additional terms may conflict with or be | ||
| > | vern your use or purchase of the additional Services. 23andMe’s obligations, if | > | inconsistent with these Terms, including any arbitration provision or dispute r | ||
| > | any, with regard to Services are governed solely by the agreements according to | > | esolution provision, these Terms will control. | ||
| > | which they are provided, and nothing presented through the Services should be co | ||||
| > | nstrued to alter such agreements. | ||||
| 36 | Each of these terms and conditions may be changed from time to time. Once we pos | 65 | The following terms also govern and apply to your use of the Services, and they | ||
| > | t changes on the Services, they are effective immediately. | > | are incorporated herein by this reference: | ||
| 66 | Membership Terms | ||||
| 67 | Telehealth Terms | ||||
| 68 | Important Test Info | ||||
| 69 | Each of these terms and conditions may be changed from time to time. | ||||
| 37 | 23andMe may make changes to the Terms in the future. If we make a material chang | 70 | 23andMe may make changes to the Terms at any time. If we make a material change | ||
| > | e to the Terms, we will notify you, such as posting a notice on our website or s | > | to the Terms, we will notify you, such as by posting a notice on our website or | ||
| > | ending a message to the email address associated with your account. By continuin | > | sending a message to the email address associated with your account. By continui | ||
| > | g to access or use the Services, you agree to be bound by the revised Terms. | > | ng to access or use the Services, you agree to be bound by the revised Terms. | ||
| 38 | Risks and Considerations Regarding 23andMe Services | 71 | Risks and Considerations Regarding 23andMe Services | ||
| 39 | Once you obtain your Genetic Information, the knowledge is irrevocable. You shou | 72 | Once you obtain your Genetic Information, the knowledge is irrevocable. You shou | ||
| > | ld not assume that any information provided to you, whether now or as genetic re | > | ld not assume that any information provided to you, whether now or as genetic re | ||
| > | search advances, will be welcome or positive. As research advances, you may need | > | search advances, will be welcome or positive. As research advances, you may need | ||
| > | to obtain further Services from 23andMe, your physician, a genetic counselor, o | > | to obtain further Services from 23andMe, your physician, a genetic counselor, o | ||
| > | r other healthcare provider. We encourage you to talk to a genetic counselor to | > | r other healthcare provider. We encourage you to talk to a genetic counselor to | ||
| > | help you understand your results and testing options. | > | help you understand your results and testing options. | ||
| 40 | Some people feel a little anxious about getting genetic health results and you m | 73 | Some people feel a little anxious about getting genetic health results and you m | ||
| > | ay learn information about yourself that you do not anticipate. This is normal. | > | ay learn information about yourself that you do not anticipate. This is normal. | ||
| > | If you feel very anxious, you should speak to your physician or a genetic counse | > | If you feel very anxious, you should speak to your physician or a genetic counse | ||
| > | lor prior to collecting your sample for testing. Additionally, you may discover | > | lor prior to collecting your sample for testing. Additionally, you may discover | ||
| > | things about yourself that trouble you and that you may not have the ability to | > | things about yourself that trouble you and that you may not have the ability to | ||
| > | control or change (e.g., your father is not genetically your father, surprising | > | control or change (e.g., your father is not genetically your father, surprising | ||
| > | facts related to your ancestry, or that someone with your genotype may have a hi | > | facts related to your ancestry, or that someone with your genotype may have a hi | ||
| > | gher than average chance of developing a specific condition or disease). | > | gher than average chance of developing a specific condition or disease). | ||
| 43 | If the initial processing fails for any of above reasons, we will reprocess the | 76 | If the initial processing fails for any of above reasons, we will reprocess the | ||
| > | same sample at no charge to the user. | > | same sample at no charge to the user. | ||
| 44 | If the second attempt to process the same sample fails, we will offer to send an | 77 | If the second attempt to process the same sample fails, we will offer to send an | ||
| > | other sample collection kit to the user to collect a second sample at no charge. | > | other sample collection kit to the user to collect a second sample at no charge. | ||
| 45 | If the second attempt to process the sample is unsuccessful, (up to 0.65% of all | 78 | If the second attempt to process the sample is unsuccessful, (up to 0.65% of all | ||
| > | samples fail the second attempt at testing according to 23andMe data obtained i | > | samples fail the second attempt at testing according to 23andMe data obtained i | ||
| > | n 2019 for all genotype testing),* 23andMe will not send additional sample colle | > | n 2019 for all genotype testing),* 23andMe will not send additional sample colle | ||
| > | ction kits and the user will be entitled solely and exclusively to a complete re | > | ction kits and the user will be entitled solely and exclusively to a complete re | ||
| > | fund of the amount paid to 23andMe, less shipping and handling, provided the use | > | fund of the amount paid to 23andMe, less shipping and handling, provided the use | ||
| > | r shall not resubmit another sample through a future purchase of the Service. | > | r shall not resubmit another sample through a future purchase of the Service. | ||
| n | 46 | Note: If the user breaches this policy agreement and resubmits another sample th | n | 79 | Note: If the user breaches this policy agreement and resubmits another sample th |
| > | rough a future purchase of the Service and processing is not successful, 23andMe | > | rough a future purchase of the Service and processing is not successful, 23andMe | ||
| > | will not offer to reprocess the sample or provide the user a refund. Even for p | > | will not offer to reprocess the sample. Even for processing that meets our high | ||
| > | rocessing that meets our high standards, a small, unknown fraction of the data g | > | standards, a small, unknown fraction of the data generated during the laborator | ||
| > | enerated during the laboratory process may be un-interpretable or incorrect (ref | > | y process may be un-interpretable or incorrect (referred to as “Errors”). | ||
| > | erred to as "Errors"). As this possibility is known in advance, users are not en | ||||
| > | titled to refunds where these Errors occur. | ||||
| 80 | No Refunds. Except as may be required by applicable law, payments are non-refund | ||||
| > | able and there are no refunds or credits for partially used services. Please ref | ||||
| > | er to 23andMe’s Return and Refund Policy. | ||||
| 47 | You should not change your health behaviors solely on the basis of Genetic Infor | 81 | You should not change your health behaviors solely on the basis of Genetic Infor | ||
| > | mation received from 23andMe. | > | mation received from 23andMe. | ||
| 48 | 23andMe’s Services are not intended to diagnose any condition or disease. | 82 | 23andMe’s Services are not intended to diagnose any condition or disease. | ||
| n | 49 | For most common diseases, the genes we know about are only responsible for a sma | n | 83 | For most common diseases, the genes we know about are only responsible for a sma |
| > | ll fraction of the risk. Your ethnicity, environmental factors, lifestyle choice | > | ll fraction of the risk. Your ethnicity, environmental factors, and lifestyle ch | ||
| > | s are far more important predictors and may affect the relevance of each report | > | oices are far more important predictors and may affect the relevance of each rep | ||
| > | and how your results may be interpreted. | > | ort and how your results may be interpreted. | ||
| 50 | The Services are not intended to tell you anything about your current state of h | 84 | The Services are not intended to tell you anything about your current state of h | ||
| > | ealth, or to be used to make medical decisions, including whether or not you sho | > | ealth, or to be used to make medical decisions, including whether or not you sho | ||
| > | uld take a medication, how much of a medication you should take, or determine an | > | uld take a medication, how much of a medication you should take, or determine an | ||
| > | y treatment. | > | y treatment. | ||
| 51 | If you have concerns or questions about what you learn through 23andMe, you shou | 85 | If you have concerns or questions about what you learn through 23andMe, you shou | ||
| > | ld contact your physician or other healthcare provider before making any lifesty | > | ld contact your physician or other healthcare provider before making any lifesty | ||
| > | le changes. Please note that genetic risk assessment is not applicable to result | > | le changes. Please note that genetic risk assessment is not applicable to result | ||
| > | s of carrier screening tests. | > | s of carrier screening tests. | ||
| n | 52 | 23andMe Services are for research, informational, and educational use only. We d | n | 86 | 23andMe Services are for research, informational, and educational use only. We d |
| > | o not provide medical advice. Please note:the Genetic Information provided by 23 | > | o not provide medical advice. Please note, the Genetic Information provided by 2 | ||
| > | andMe is for research, informational, and educational use only. This means two t | > | 3andMe is for research, informational, and educational use only. This means two | ||
| > | hings. | > | things: | ||
| 53 | Many of the genetic discoveries that we report have not been clinically validate | 87 | Many of the genetic discoveries that we report have not been clinically validate | ||
| > | d, and the technology we use, which is the same technology used by the research | > | d, and the technology we use, which is the same technology used by the research | ||
| > | community, to date has not been widely used for clinical testing. | > | community, to date has not been widely used for clinical testing. | ||
| 54 | Talk to your Healthcare provider. 23andMe does not endorse, warrant or guarantee | 88 | Talk to your Healthcare provider. 23andMe does not endorse, warrant or guarantee | ||
| > | the effectiveness of any specific course of action, resources, tests, physician | > | the effectiveness of any specific course of action, resources, tests, physician | ||
| > | or other healthcare providers, drugs, biologics, medical devices or other produ | > | or other healthcare providers, drugs, biologics, medical devices or other produ | ||
| > | cts, procedures, opinions, or other information that may be mentioned on our web | > | cts, procedures, opinions, or other information that may be mentioned on our web | ||
| > | site. If we provide any recommendations and/or potential ways to take action, th | > | site. If we provide any recommendations and/or potential ways to take action, th | ||
| > | is information is intended for informational purposes only and for discussion wi | > | is information is intended for informational purposes only and for discussion wi | ||
| > | th your physician or other healthcare provider. The Services are not intended to | > | th your physician or other healthcare provider. The Services are not intended to | ||
| > | be used by the customer for any diagnostic purpose and are not a substitute for | > | be used by the customer for any diagnostic purpose and are not a substitute for | ||
| > | professional medical advice. Reliance on any information provided by 23andMe, 2 | > | professional medical advice. Reliance on any information provided by 23andMe, 2 | ||
| > | 3andMe employees, others appearing on our website at the invitation of 23andMe, | > | 3andMe employees, others appearing on our website at the invitation of 23andMe, | ||
| > | or other visitors to our website is solely at your own risk. | > | or other visitors to our website is solely at your own risk. | ||
| 55 | While we are licensed in the State of California as a clinical laboratory, not a | 89 | While we are licensed in the State of California as a clinical laboratory, not a | ||
| > | ll jurisdictions require our Services to be subject to license. Therefore, we ar | > | ll jurisdictions require our Services to be subject to license. Therefore, we ar | ||
| > | e not universally licensed by all state, federal, or international authorities f | > | e not universally licensed by all state, federal, or international authorities f | ||
| > | or genetic testing conducted for health and disease-related purposes. In additio | > | or genetic testing conducted for health and disease-related purposes. In additio | ||
| > | n, there are certain jurisdictions in which we do not offer our Services because | > | n, there are certain jurisdictions in which we do not offer our Services because | ||
| > | we do not have the required licenses. | > | we do not have the required licenses. | ||
| n | 56 | Furthermore, to expand and accelerate the understanding and practical applicatio | n | 90 | Furthermore, to expand and accelerate the understanding and practical applicatio |
| > | n of genetic knowledge in healthcare, we invite all eligible genotyped users to | > | n of genetic knowledge in healthcare, we invite all eligible genotyped users to | ||
| > | participate in 23andMe Research. When we use the term “Product Development", it | > | participate in 23andMe Research. When we use the term “Product Development,” it | ||
| > | means research performed for the purpose of new product development and new prod | > | means research performed for the purpose of new product development and new prod | ||
| > | uct development activities performed by 23andMe on De-identified Information. Th | > | uct development activities performed by 23andMe on De-identified Information. Th | ||
| > | ese activities may include, among other things, improving our Services and/or of | > | ese activities may include, among other things, improving our Services and/or of | ||
| > | fering new products or services to you; performing quality control activities; c | > | fering new products or services to you; performing quality control activities; o | ||
| > | onducting data analysis that may lead to and/or include commercialization with a | > | r conducting data analysis that may lead to and/or include commercialization wit | ||
| > | third party. Participation in such research is voluntary and based upon an Inst | > | h a third party. Participation in such research is voluntary and based upon an I | ||
| > | itutional Review Board-approved consent document. | > | nstitutional Review Board-approved consent document. | ||
| 57 | *23andMe data on file. | 91 | *23andMe data on file. | ||
| 58 | Next Page: 2. Using the Services | 92 | Next Page: 2. Using the Services | ||
| 59 | Last Updated: November 14, 2025. | 93 | Last Updated: November 14, 2025. | ||
| 61 | Footer | 95 | Footer | ||
| 62 | Services | 96 | Services | ||
| 63 | Ancestry Service | 97 | Ancestry Service | ||
| n | n | 98 | 23andMe+plus Premium | ||
| 99 | Gifts | ||||
| 100 | Merchandise | ||||
| 64 | Company | 101 | Company | ||
| n | n | 102 | Media Center | ||
| 65 | Blog | 103 | Blog | ||
| 66 | Careers | 104 | Careers | ||
| n | 67 | Reporter Inquiries | n | 105 | Refer a Friend |
| 68 | Return & Refund Policy | 106 | Return & Refund Policy | ||
| 69 | Customer Care | 107 | Customer Care | ||
| n | n | 108 | FSA/HSA Eligibility | ||
| 70 | Site Map | 109 | Site Map | ||
| 71 | Learn | 110 | Learn | ||
| 72 | About Us | 111 | About Us | ||
| 73 | How it Works | 112 | How it Works | ||
| 74 | Science | 113 | Science | ||
| n | 75 | Privacy | n | 114 | Trust Center |
| 76 | Security | ||||
| 77 | Research | 115 | Research | ||
| 78 | Stories | 116 | Stories | ||
| n | 79 | Business Development | n | 117 | Surname Discovery |
| 118 | Genetics Learning Hub | ||||
| 119 | DNA & Personalized Healthcare | ||||
| 80 | Legal | 120 | Legal | ||
| n | n | 121 | Important Test Info | ||
| 81 | Terms of Service | 122 | Terms of Service | ||
| 82 | Privacy Statement | 123 | Privacy Statement | ||
| 83 | Data Protection | 124 | Data Protection | ||
| n | n | 125 | Family Considerations | ||
| 84 | Research Consent | 126 | Research Consent | ||
| n | n | 127 | Individual Data Consent | ||
| 85 | Biobanking Consent | 128 | Biobanking Consent | ||
| 86 | Cookie Policy | 129 | Cookie Policy | ||
| n | 87 | Cookie Settings | n | 130 | Cookie Choices |
| 131 | Patent Information | ||||
| 88 | Report a Security Issue | 132 | Report a Security Issue | ||
| n | n | 133 | Consumer Health Data Privacy Policy | ||
| 134 | Partner With Us | ||||
| 135 | Healthcare Professionals | ||||
| 136 | Scientists | ||||
| 137 | Business Development | ||||
| 138 | Enterprise Partnerships | ||||
| 89 | Download App | 139 | Download App | ||
| t | 90 | International | Change | t | 140 | United States | Change |
| 91 | Change location | 141 | Change location | ||
| 92 | Connect | 142 | Connect | ||
| 93 | © 2026 23andMe Research Institute All rights reserved. | 143 | © 2026 23andMe Research Institute All rights reserved. | ||
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