Gusto updated their Terms of Service on April 24, 2026, changing the contact email addresses used in the document. The arbitration opt-out email was updated from a placeholder or old address to legal-opt-outs@gusto.com, and the general support contact was updated to support@gusto.com. These are administrative corrections that ensure users can actually reach Gusto at the correct addresses.
Gusto corrected the contact email addresses in their Terms of Service on April 24, 2026, ensuring users have working addresses for support and arbitration opt-outs. The most important update is the arbitration opt-out email, now listed as legal-opt-outs@gusto.com, which is the address you must use if you wish to opt out of mandatory arbitration. You can send your arbitration opt-out form to legal-opt-outs@gusto.com and general support inquiries to support@gusto.com.
Employers who wish to opt out of Gusto's mandatory arbitration clause must use the correct email address, now confirmed as legal-opt-outs@gusto.com. Using an outdated address could result in a missed opt-out deadline and loss of the right to pursue disputes in court.
The email address for submitting arbitration opt-out forms has been updated to legal-opt-outs@gusto.com.
The general support contact email has been updated to support@gusto.com.
ConductAtlas Policy Archive Entity: Gusto | Document: Gusto Terms of Service | Record: CA-C-000650 Captured: 2026-04-24 06:26:45 UTC URL: https://conductatlas.com/change/2026-04-24-gusto-gusto-terms-of-service-650/ Accessed: May 2, 2026
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Gusto updated contact email addresses in their Employer Terms of Service on April 24, 2026. The arbitration opt-out address changed to legal-opt-outs@gusto.com and general support changed to support@gusto.com. This is an administrative correction with no substantive change to obligations. No immediate compliance action is required, but organizations that have documented Gusto's contact details in internal vendor records or DPA appendices should update those records.
This change involves minimal direct regulatory exposure. However, to the extent that arbitration opt-out procedures must be clearly communicated and accessible under applicable consumer protection frameworks, the correction of the opt-out email address is relevant to: (1) FTC Act Section 5 (unfair or deceptive acts or practices) — providing an incorrect opt-out address could be construed as undermining a consumer's ability to exercise contractual rights; (2) Cal. Civ. Code §1281.2 (California arbitration enforceability) — valid opt-out procedures require accessible and functional contact mechanisms; (3) CFPB arbitration rule considerations — though currently inactive, the CFPB has historically scrutinized whether arbitration opt-out mechanisms are genuinely accessible. No enforcement actions directly apply to this specific administrative correction.
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ConductAtlas provides verified policy intelligence sourced directly from platform documents. All analysis is intended to support, not replace, legal and compliance review. Record CA-C-000650.
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