This is Netflix's rulebook for anyone who subscribes to their streaming service. It covers how billing and cancellation work, what you can and cannot do with the content, and your legal rights if something goes wrong. Important things to know: payments are non-refundable, content cannot be shared outside your household, and you generally cannot sue Netflix as part of a group lawsuit.
Technical Summary
This document constitutes Netflix's Terms of Use governing subscriber access to its personalized streaming service. Key obligations include payment authorization for auto-renewing subscriptions, non-refundable billing, household-only content sharing restrictions, and compliance with content protection measures. Notable provisions include a Class Action Waiver, Singapore governing law, an explicit prohibition on using Netflix content or service for AI/machine learning training or development, and Netflix's unilateral right to modify terms or prices with at least one month's notice. The document also permits Netflix to include advertising content on certain plans and conduct service testing on users.
Institutional Analysis
This document engages consumer protection frameworks across multiple jurisdictions, including potential tension with EU Consumer Rights Directive and UK Consumer Contracts Regulations regarding non-r…
This document engages consumer protection frameworks across multiple jurisdictions, including potential tension with EU Consumer Rights Directive and UK Consumer Contracts Regulations regarding non-refundable billing and unilateral contract modification. The Class Action Waiver may be unenforceable…
🔒
Compliance intelligence locked
Regulatory exposure, material risk, and due diligence action items.
Netflix can change its prices or terms of service at any time with at least one month's notice; continuing to use the service means you accept the new terms.
You are explicitly prohibited from using any Netflix content, data, or service features to develop, train, test, or improve any AI or machine learning system or model.
Your Netflix subscription is for personal, non-commercial use and may only be shared with people living in your household, unless your plan specifically allows otherwise.
Netflix provides its service 'as is' with no guarantees of uninterrupted or error-free performance, and you waive your right to claim special, indirect, or consequential damages.
If you contact Netflix customer support, they may ask to use a remote access tool that gives them full access to your computer — you can decline and request alternative support.