Max · Max Terms of Use

Absence of Substantive Terms on Hub Page

High severity
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Why it matters

Users who land on this page and do not click through to their regional document have no information about the rules governing their subscription, meaning they are effectively agreeing blind to terms they cannot see on this page.

Consumer impact

This page does not contain substantive terms itself, meaning consumers cannot determine their actual rights, data obligations, or legal protections without navigating to their country-specific document. The multi-layered structure creates a meaningful barrier to informed consent, as users may not know which regional document governs them or may not navigate to it before agreeing to use the service. You can find the terms that apply to you by selecting your country and preferred language from the list on this page and reviewing the full linked document.

What you can do

⚠️ These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Export Your Data
    Go to max.com/terms-of-use, click the link for your country and language, and read the full terms document before using the service or providing payment information.

Applicable agencies

  • FTC
    The FTC has jurisdiction over deceptive disclosure practices, including failure to clearly present material subscription and contract terms to consumers before enrollment.
    File a complaint →
  • State AG
    State Attorneys General have enforcement authority over state-level consumer protection and automatic renewal disclosure laws, particularly in California.
    File a complaint →

Provision details

Document information
Document
Max Terms of Use
Entity
Max
Document last updated
March 24, 2026
Tracking information
First tracked
April 1, 2026
Last verified
April 1, 2026
Record ID
CA-P-001773
Document ID
CA-D-00382
Evidence Provenance
Source URL
https://www.hbomax.com/terms-of-use
Wayback Machine
View archived versions →
SHA-256
52db37790d1dc660f8144ff60bb9c16c401028d11760ae0246a4a46b794aa86e
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Max | Document: Max Terms of Use | Record: CA-P-001773
Captured: 2026-04-01 13:17:33 UTC | SHA-256: 52db37790d1dc660…
URL: https://conductatlas.com/platform/max/max-terms-of-use/absence-of-substantive-terms-on-hub-page/
Accessed: April 4, 2026
Classification
Severity
High
Categories
Unknown

Other provisions in this document