Google · Google Terms of Service

Disputes and Warranty Disclaimer

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What it is

Other than the rights and responsibilities described in this section (Settling disputes, governing law, and courts), Google doesn't make any specific promises about the services. For example, we don't make any commitments about the content within the services, the specific functions of the services, or their reliability, availability, or ability to meet your needs. We provide the services 'as is'.

Why it matters

Google's 'as is' disclaimer means you have no contractual right to a working, reliable service — if Gmail goes down and you lose important emails or business operations are disrupted, Google has no legal obligation to compensate you or guarantee service restoration.

Consumer impact

Google's Terms of Service apply to every product in its ecosystem — Search, Gmail, YouTube, Maps, and more — and by using these services you grant Google a broad license to use your content globally, including after you stop using the service if others have already reshared it. Google can suspend or terminate your account and remove your content at its discretion if it determines you have violated its policies, with limited advance notice in urgent cases, which poses a real risk if you rely on Google services for business or personal communications. You can export a copy of your data and manage your content permissions at any time via Google Takeout at takeout.google.com or review and delete specific content in your Google Account dashboard at myaccount.google.com.

Applicable agencies

  • FTC
    The FTC can investigate 'as is' warranty disclaimers as potentially deceptive if they conflict with public representations about service reliability or quality made in advertising or promotional materials.
    File a complaint →
  • State AG
    State attorneys general in consumer protection states (California, New York) can challenge warranty disclaimers that conflict with implied warranty rights under state consumer protection statutes.
    File a complaint →

Provision details

Document information
Document
Google Terms of Service
Entity
Google
Document last updated
March 24, 2026
Tracking information
First tracked
March 6, 2026
Last verified
April 4, 2026
Record ID
CA-P-001898
Document ID
CA-D-00014
Evidence Provenance
Source URL
Wayback Machine
SHA-256
e6572ba743a1cf3e3a97ba741c3f6e2415a5ef12b0d09e2695e992d27e0c7b3d
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Google | Document: Google Terms of Service | Record: CA-P-001898
Captured: 2026-03-06 19:57:47 UTC | SHA-256: e6572ba743a1cf3e…
URL: https://conductatlas.com/platform/google/google-terms-of-service/disputes-and-warranty-disclaimer/
Accessed: April 4, 2026
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