Cloudflare · Cloudflare Terms of Use · View original document ↗

Auto-Renewal and Non-Refundable Fees

High severity Rare · 1 of 343 platforms
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This analysis describes what Cloudflare's agreement states, permits, or reserves. It does not constitute a legal determination about enforceability. Regulatory applicability and practical outcomes may vary by jurisdiction, enforcement context, and individual circumstances. Read our methodology

ConductAtlas Analysis

Why it matters (compliance & governance perspective)

The auto-renewal mechanism establishes a continuous billing cycle contingent on affirmative cancellation action by the user. The non-refundable fee structure defines the financial terms under which subscription periods operate and allocates the consequences of non-cancellation to the subscriber.

Consumer impact (what this means for users)

Users must affirmatively notify Cloudflare of cancellation intent prior to each subscription period's expiration to prevent automatic renewal and continued billing. Subscription fees charged under the auto-renewal provision are retained by Cloudflare and not returned except under specific carve-outs stated elsewhere in the terms.

How other platforms handle this

Egnyte Medium

Subscriptions shall automatically renew for successive terms equal to the expiring term unless either party provides written notice of non-renewal at least thirty (30) days prior to the end of the then-current term. Customer agrees to pay all fees specified in the applicable Order Form.

Anthropic Medium

Except as expressly provided in these Terms or where required by law, all payments are non-refundable. Please check your order carefully before confirming it... In the event of a cancellation, your fees will not be refunded, but your access to the Services will continue through the end of the Initia...

Skillshare Medium

Your subscription will automatically renew at the end of each subscription period unless you cancel your subscription before the renewal date. You authorize Skillshare to charge your payment method on a recurring basis for the subscription fee.

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▸ View Original Clause Language DOCUMENT RECORD
"
Unless you notify Cloudflare before the end of the applicable subscription period that you want to cancel, your subscription will automatically renew and you authorize us to collect the then-applicable annual or monthly subscription fee using any credit card or other payment method we have on record for you. All fees are non-refundable except as expressly set forth in these terms.

— Excerpt from Cloudflare's Cloudflare Terms of Use

Provision details

Document information
Document
Cloudflare Terms of Use
Entity
Cloudflare
Document last updated
May 5, 2026
Tracking information
First tracked
May 9, 2026
Last verified
May 9, 2026
Record ID
CA-P-004948
Document ID
CA-D-00281
Evidence Provenance
Source URL
Wayback Machine
Content hash (SHA-256)
45acb643a3b6edd3301a3c5d7ef5b0c928f44854f4ea9f123c0703d7dac52ef9
Analysis generated
May 9, 2026 23:13 UTC
Methodology
Evidence
✓ Snapshot stored   ✓ Hash verified
Citation Record
Entity: Cloudflare
Document: Cloudflare Terms of Use
Record ID: CA-P-004948
Captured: 2026-05-09 23:13:36 UTC
SHA-256: 45acb643a3b6edd3…
URL: https://conductatlas.com/platform/cloudflare/cloudflare-terms-of-use/auto-renewal-and-non-refundable-fees/
Accessed: June 9, 2026
Permanent archival reference. Stable identifier suitable for legal filings, compliance documentation, and research citation.
Classification
Severity
High
Categories

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Frequently Asked Questions

What does Cloudflare's Auto-Renewal and Non-Refundable Fees clause do?

The auto-renewal mechanism establishes a continuous billing cycle contingent on affirmative cancellation action by the user. The non-refundable fee structure defines the financial terms under which subscription periods operate and allocates the consequences of non-cancellation to the subscriber.

How does this clause affect you?

Users must affirmatively notify Cloudflare of cancellation intent prior to each subscription period's expiration to prevent automatic renewal and continued billing. Subscription fees charged under the auto-renewal provision are retained by Cloudflare and not returned except under specific carve-outs stated elsewhere in the terms.

How many platforms have this type of clause?

ConductAtlas has identified this type of provision across 1 platforms. See the full comparison.

Is ConductAtlas affiliated with Cloudflare?

No. ConductAtlas is an independent monitoring service. We are not affiliated with, endorsed by, or sponsored by Cloudflare.