Anthropic Claude · Claude.ai Terms of Service

Limitation of Liability Cap

High severity
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What it is

To the maximum extent permitted by law, Anthropic's total liability for any claims arising out of or relating to these Terms or our Services is limited to the greater of $100 or the amount you paid us in the last 12 months for the Services that gave rise to the claim.

Why it matters

This cap severely limits your financial recovery from Anthropic even if you suffer significant harm, such as from a data breach, incorrect AI output that causes professional or financial damage, or an unauthorized account action.

Consumer impact

Anthropic's Consumer Terms permit the company to use your conversations, inputs, and outputs to train AI models by default, with a limited opt-out that does not apply when you provide feedback or when your content is flagged for safety review. Subscriptions auto-renew and fees are non-refundable upon cancellation, meaning you could be charged for a full billing period even if you cancel. You can opt out of conversation data being used for model training by navigating to your Claude.ai account settings and disabling the training opt-out toggle.

Applicable agencies

  • FTC
    The FTC has authority under Section 5 of the FTC Act to challenge liability caps in consumer contracts that operate as unfair or deceptive practices, particularly where they prevent meaningful consumer redress.
    File a complaint →
  • State AG
    State attorneys general may challenge unconscionable liability caps in consumer contracts under state consumer protection statutes, particularly in California and New York.
    File a complaint →

Provision details

Document information
Document
Claude.ai Terms of Service
Entity
Anthropic Claude
Document last updated
March 24, 2026
Tracking information
First tracked
March 6, 2026
Last verified
April 4, 2026
Record ID
CA-P-002123
Document ID
CA-D-00011
Evidence Provenance
Source URL
Wayback Machine
SHA-256
e757437a9d05ea816b5c1cddd3974f9a2ff93619333e14be4d368d9698b1e93f
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Anthropic Claude | Document: Claude.ai Terms of Service | Record: CA-P-002123
Captured: 2026-03-06 19:30:31 UTC | SHA-256: e757437a9d05ea81…
URL: https://conductatlas.com/platform/anthropic-claude/claudeai-terms-of-service/limitation-of-liability-cap/
Accessed: April 4, 2026
Classification
Severity
High
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