Anthropic Claude · Claude.ai Terms of Service

Auto-Renewal Subscription with Non-Refundable Fees

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What it is

Your Subscription will last for the Initial Term and will automatically renew, and your Payment Method will be charged, at the end of the Initial Term for an additional term equal in duration to the Initial Term and will continue to renew and incur charges for additional terms equal in duration to the Initial Term (each such additional term, a 'Renewal Term') until you cancel. In the event of a cancellation, your fees will not be refunded, but your access to the Services will continue through the end of the Initial Term or any Renewal Term for which you previously paid fees.

Why it matters

Many consumers forget to cancel before renewal and lose a full billing period's fee with no refund recourse, which is a common and costly pattern with subscription services.

Consumer impact

Anthropic's Consumer Terms permit the company to use your conversations, inputs, and outputs to train AI models by default, with a limited opt-out that does not apply when you provide feedback or when your content is flagged for safety review. Subscriptions auto-renew and fees are non-refundable upon cancellation, meaning you could be charged for a full billing period even if you cancel. You can opt out of conversation data being used for model training by navigating to your Claude.ai account settings and disabling the training opt-out toggle.

What you can do

āš ļø These actions may provide transparency or partial mitigation but may not fully address the underlying issue. Effectiveness varies by jurisdiction and individual circumstances.
  • Cancel Subscription
    Within 24 hours
    Log into Claude.ai, go to your customer portal or account settings, and locate the subscription management section. Cancel your subscription at least 24 hours before your renewal date. Alternatively, email support@anthropic.com. If you subscribed via an app store, cancel directly through Apple App Store or Google Play settings.

Applicable agencies

  • FTC
    The FTC enforces the Negative Option Rule (16 CFR Part 425) against subscription services that fail to clearly disclose auto-renewal terms or make cancellation unnecessarily difficult.
    File a complaint →
  • State AG
    State attorneys general, particularly in California (ARL enforcement) and New York, have authority over auto-renewal subscription practices under state consumer protection statutes.
    File a complaint →

Provision details

Document information
Document
Claude.ai Terms of Service
Entity
Anthropic Claude
Document last updated
March 24, 2026
Tracking information
First tracked
March 6, 2026
Last verified
April 4, 2026
Record ID
CA-P-002118
Document ID
CA-D-00011
Evidence Provenance
Source URL
Wayback Machine
SHA-256
e757437a9d05ea816b5c1cddd3974f9a2ff93619333e14be4d368d9698b1e93f
Verified
✓ Snapshot stored   ✓ Change verified
How to Cite
ConductAtlas Policy Archive
Entity: Anthropic Claude | Document: Claude.ai Terms of Service | Record: CA-P-002118
Captured: 2026-03-06 19:30:31 UTC | SHA-256: e757437a9d05ea81…
URL: https://conductatlas.com/platform/anthropic-claude/claudeai-terms-of-service/auto-renewal-subscription-with-non-refundable-fees/
Accessed: April 4, 2026
Classification
Severity
High
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