| Individuals whose personal data is protected by Japan's Act on the Protection of | | Individuals whose personal data is protected by Japan's Act on the Protection of |
| Personal Information should refer to the article on the Japanese Personal Infor | | Personal Information should refer to the article on the Japanese Personal Infor |
| mation Protection Commission’s website (only published in Japanese) for more inf | | mation Protection Commission’s website (only published in Japanese) for more inf |
| ormation on the commission’s review of certain countries’ personal data protecti | | ormation on the commission’s review of certain countries’ personal data protecti |
| on systems. For individuals in Japan, please click here for additional informati | | on systems. For individuals in Japan, please click here for additional informati |
| on on the processing of information under the Telecommunications Business Act (i | | on on the processing of information under the Telecommunications Business Act (i |
| n Japanese only). | | n Japanese only). |
| Back to top | | Back to top |
| Our retention of personal data | | Our retention of personal data |
| n | Microsoft retains personal data for as long as necessary to provide the products | n | Microsoft retains personal data for as long as necessary to provide the products |
| and fulfill the transactions you have requested, or for other legitimate purpos | | and services you use and to fulfill the transactions you request. We also retai |
| es such as complying with our legal obligations, resolving disputes, and enforci | | n personal data for other legitimate purposes such as operating our business, me |
| ng our agreements. Because these needs can vary for different data types, the co | | eting our contractual and legal obligations, improving and developing our produc |
| ntext of our interactions with you or your use of products, actual retention per | | ts and services, protecting the safety and security of our systems and customers |
| iods can vary significantly. | | , and resolving disputes. Because these needs can vary for different data types, |
| | | the context of our interactions with you or your use of products, actual retent |
| | | ion periods can vary significantly. See relevant product documentation for more |
| | | information. |
| Other criteria used to determine the retention periods include: | | Criteria used to determine the retention periods include: |
| Do customers provide, create, or maintain the data with the expectation we will | | The purposes for which we use the information. For example, when you store a doc |
| retain it until they affirmatively remove it? Examples include a document you st | | ument in OneDrive, we maintain the data until you actively delete it. |
| ore in OneDrive, or an email message you keep in your Outlook.com inbox. In such | | |
| cases, we would aim to maintain the data until you actively delete it, such as | | |
| by moving an email from your Outlook.com inbox to the Deleted Items folder, and | | |
| then emptying that folder (when your Deleted Items folder is emptied, those empt | | |
| ied items remain in our system for up to 30 days before final deletion). (Note t | | |
| hat there may be other reasons why the data has to be deleted sooner, for exampl | | |
| e if you exceed limits on how much data can be stored in your account.) | | |
| Is there an automated control, such as in the Microsoft privacy dashboard, that | | The nature and sensitivity of the information. For example, we maintain a shorte |
| enables the customer to access and delete the personal data at any time? If ther | | ned retention period for precise geolocation information. |
| e is not, a shortened data retention time will generally be adopted. | | |
| Is the personal data of a sensitive type? If so, a shortened retention time woul | | Legal, contractual and other similar obligations we are subject to, including da |
| d generally be adopted. | | ta retention laws, government orders to preserve data relevant to an investigati |
| | | on, or data retained for the purposes of litigation. Conversely, we’ll remove un |
| | | lawful content where required by law. |
| Has Microsoft adopted and announced a specific retention period for a certain da | | |
| ta type? For example, for Bing search queries, we de-identify stored queries by | | |
| removing the entirety of the IP address after 6 months, and cookie IDs and other | | |
| cross-session identifiers that are used to identify a particular account or dev | | |
| ice after 18 months. | | |
| Has the user provided consent for a longer retention period? If so, we will reta | | |
| in data in accordance with your consent. | | |
| Is Microsoft subject to a legal, contractual, or similar obligation to retain or | | |
| delete the data? Examples can include mandatory data retention laws in the appl | | |
| icable jurisdiction, government orders to preserve data relevant to an investiga | | |
| tion, or data retained for the purposes of litigation. Conversely, if we are req | | |
| uired by law to remove unlawful content, we will do so. | | |
| Back to top | | Back to top |
| U.S. State Data Privacy | | U.S. State Data Privacy |
| If you are a U.S. resident, we process your personal data in accordance with app | | If you are a U.S. resident, we process your personal data in accordance with app |
| licable U.S. state data privacy laws, including the California Consumer Privacy | | licable U.S. state data privacy laws, including the California Consumer Privacy |
| Act (CCPA). This section of our privacy statement contains information required | | Act (CCPA). This section of our privacy statement contains information required |
| by the CCPA and other U.S. state data privacy laws and supplements our privacy s | | by the CCPA and other U.S. state data privacy laws and supplements our privacy s |
| tatement. Please also see our U.S. State Data Privacy Laws Notice and our Consum | | tatement. Please also see our U.S. State Data Privacy Laws Notice and our Consum |
| er Health Data Privacy Policy for additional information about the data we colle | | er Health Data Privacy Policy for additional information about the data we colle |
| ct, process, share and disclose, and your rights under applicable U.S. state dat | | ct, process, share and disclose, and your rights under applicable U.S. state dat |
| a privacy laws. | | a privacy laws. |
| In Canada: Ad Choices: Digital Advertising Alliance of Canada (DAAC) / Choix de | | In Canada: Ad Choices: Digital Advertising Alliance of Canada (DAAC) / Choix de |
| Pub: l'Alliance de la publicité numérique du Canada (DAAC) | | Pub: l'Alliance de la publicité numérique du Canada (DAAC) |
| Health-related ad targeting. In the United States, we provide personalized adver | | Health-related ad targeting. In the United States, we provide personalized adver |
| tising based on a limited number of standard, non-sensitive health-related inter | | tising based on a limited number of standard, non-sensitive health-related inter |
| est categories, including allergies, arthritis, cholesterol, cold and flu, diabe | | est categories, including allergies, arthritis, cholesterol, cold and flu, diabe |
| tes, gastrointestinal health, headache / migraine, healthy eating, healthy heart | | tes, gastrointestinal health, headache / migraine, healthy eating, healthy heart |
| , men’s health, oral health, osteoporosis, skin health, sleep, and vision / eye | | , men’s health, oral health, osteoporosis, skin health, sleep, and vision / eye |
| care. We will also personalize ads based on custom, non-sensitive health-related | | care. We will also personalize ads based on custom, non-sensitive health-related |
| interest categories as requested by advertisers. | | interest categories as requested by advertisers. |
| Children and advertising. We do not deliver personalized advertising to children | | Children and advertising. We do not deliver personalized advertising to children |
| whose birthdate in their Microsoft account identifies them as under 18 years of | | whose birthdate in their Microsoft account identifies them as under 18 years of |
| age. | | age. |
| n | Data retention. For personalized advertising, we retain data for no more than 13 | n | |
| months, unless we obtain your consent to retain the data longer. | | |
| Sensitive Data. Microsoft Advertising does not collect, process, or disclose per | | Sensitive Data. Microsoft Advertising does not collect, process, or disclose per |
| sonal data that qualifies as “sensitive data” under applicable U.S. state data p | | sonal data that qualifies as “sensitive data” under applicable U.S. state data p |
| rivacy laws for the purposes of providing personalized advertising. | | rivacy laws for the purposes of providing personalized advertising. |
| Data sharing. In some cases, we share with advertisers reports about the data we | | Data sharing. In some cases, we share with advertisers reports about the data we |
| have collected on their sites or ads. | | have collected on their sites or ads. |
| Data collected by or shared with other advertising companies. Advertisers someti | | Data collected by or shared with other advertising companies. Advertisers someti |
| mes include their own web beacons (or those of their other advertising partners) | | mes include their own web beacons (or those of their other advertising partners) |
| within their advertisements that we display, enabling them to set and read thei | | within their advertisements that we display, enabling them to set and read thei |
| r own cookie. Additionally, Microsoft partners with Xandr, a Microsoft company, | | r own cookie. Additionally, Microsoft partners with Xandr, a Microsoft company, |
| and third-party ad companies to help provide some of our advertising services, a | | and third-party ad companies to help provide some of our advertising services, a |
| nd we also allow other third-party ad companies to display advertisements on our | | nd we also allow other third-party ad companies to display advertisements on our |
| sites. These third parties may place cookies on your computer and collect data | | sites. These third parties may place cookies on your computer and collect data |
| about your online activities across websites or online services. These companies | | about your online activities across websites or online services. These companies |
| currently include, but are not limited to: Facebook, Media.net, Outbrain, Taboo | | currently include, but are not limited to: Facebook, Media.net, Outbrain, Taboo |
| la and Yahoo. Select any of the preceding links to find more information on each | | la and Yahoo. Select any of the preceding links to find more information on each |
| company's practices, including the choices it offers. We also share data we col | | company's practices, including the choices it offers. We also share data we col |
| lect with other companies like The Trade Desk for advertising purposes. Individu | | lect with other companies like The Trade Desk for advertising purposes. Individu |
| als in the United Kingdom can learn more about The Trade Desk’s advertising prac | | als in the United Kingdom can learn more about The Trade Desk’s advertising prac |
| tices in the U.K. and opt out of The Trade Desk’s processing of their data here. | | tices in the U.K. and opt out of The Trade Desk’s processing of their data here. |
| Many of these companies participate in the DAA (U.S.), EDAA (Europe) or DAAC (C | | Many of these companies participate in the DAA (U.S.), EDAA (Europe) or DAAC (C |
| anada), which provide industry-wide choice tools. | | anada), which provide industry-wide choice tools. |
| n | To opt out of receiving personalized advertising from Microsoft, visit our opt-o | n | To learn more about Microsoft’s use of data to deliver personalized advertising |
| ut page. When you opt out, your preference is stored in a cookie that is specifi | | and to opt out of receiving personalized advertising from Microsoft, visit our o |
| c to the web browser you are using. The opt-out cookie has an expiration date of | | pt-out page. When you opt out, your preference is stored in a cookie that is spe |
| five years. If you delete the cookies on your device, you need to opt out again | | cific to the web browser you are using. The opt-out cookie has an expiration dat |
| . | | e of five years. If you delete the cookies on your device, you need to opt out a |
| | | gain. |
| Back to top | | Back to top |
| Speech recognition technologies | | Speech recognition technologies |
| Speech recognition technologies are integrated into many Microsoft products and | | Speech recognition technologies are integrated into many Microsoft products and |
| services. Microsoft provides both device-based speech recognition features and c | | services. Microsoft provides both device-based speech recognition features and c |
| loud-based (online) speech recognition features. Microsoft’s speech recognition | | loud-based (online) speech recognition features. Microsoft’s speech recognition |
| technology transcribes voice data into text. With your permission, Microsoft emp | | technology transcribes voice data into text. With your permission, Microsoft emp |
| loyees and vendors working on behalf of Microsoft, will be able to review snippe | | loyees and vendors working on behalf of Microsoft, will be able to review snippe |
| ts of your voice data or voice clips in order to build and improve our speech re | | ts of your voice data or voice clips in order to build and improve our speech re |
| cognition technologies. These improvements allow us to build better voice-enable | | cognition technologies. These improvements allow us to build better voice-enable |
| d capabilities that benefit users across all our consumer and enterprise product | | d capabilities that benefit users across all our consumer and enterprise product |
| s and services. Prior to employee or vendor review of voice data, we protect use | | s and services. Prior to employee or vendor review of voice data, we protect use |
| rs’ privacy by taking steps to de-identify the data, requiring non-disclosure ag | | rs’ privacy by taking steps to de-identify the data, requiring non-disclosure ag |
| reements with relevant vendors and their employees, and requiring that employees | | reements with relevant vendors and their employees, and requiring that employees |
| and vendors meet high privacy standards. Learn more about Microsoft and your vo | | and vendors meet high privacy standards. Learn more about Microsoft and your vo |
| ice data. | | ice data. |
| Copilot search. Bing now includes an AI-enhanced web search functionality, Copil | | Copilot search. Bing now includes an AI-enhanced web search functionality, Copil |
| ot Search, which supports users by reviewing and summarizing search results from | | ot Search, which supports users by reviewing and summarizing search results from |
| across the web, and sparking creativity by helping users create content. Copilo | | across the web, and sparking creativity by helping users create content. Copilo |
| t Search’s use and collection of personal data is consistent with Bing’s core we | | t Search’s use and collection of personal data is consistent with Bing’s core we |
| b search offering as described in this section. Learn more about Copilot Search | | b search offering as described in this section. Learn more about Copilot Search |
| here. | | here. |
| Search suggestions. For the search suggestions feature, the characters that you | | Search suggestions. For the search suggestions feature, the characters that you |
| type into a Bing-powered experience (such as search and site suggestions in the | | type into a Bing-powered experience (such as search and site suggestions in the |
| Microsoft Edge browser) to conduct a search and what you click on will be sent t | | Microsoft Edge browser) to conduct a search and what you click on will be sent t |
| o Microsoft. This allows us to provide you with relevant suggestions as you type | | o Microsoft. This allows us to provide you with relevant suggestions as you type |
| your searches. To turn this feature on or off, while using Bing Search, go to B | | your searches. To turn this feature on or off, while using Bing Search, go to B |
| ing Settings. There are other methods to control this feature in other Bing-powe | | ing Settings. There are other methods to control this feature in other Bing-powe |
| red experiences, such as the Microsoft Edge browser. Search Suggestions cannot b | | red experiences, such as the Microsoft Edge browser. Search Suggestions cannot b |
| e turned off in the search box in Windows 10 and Windows 11. If you choose, you | | e turned off in the search box in Windows 10 and Windows 11. If you choose, you |
| can always hide the search box or icon on the taskbar. | | can always hide the search box or icon on the taskbar. |
| Bing experience improvement program for Bing Desktop and Bing Toolbar. If you ar | | Bing experience improvement program for Bing Desktop and Bing Toolbar. If you ar |
| e using Bing Desktop or Bing Toolbar and choose to participate in the Bing Exper | | e using Bing Desktop or Bing Toolbar and choose to participate in the Bing Exper |
| ience Improvement Program, we also collect additional data about how you use the | | ience Improvement Program, we also collect additional data about how you use the |
| se specific Bing apps, such as the addresses of the websites you visit, to help | | se specific Bing apps, such as the addresses of the websites you visit, to help |
| improve search ranking and relevance. To help protect your privacy, we do not us | | improve search ranking and relevance. To help protect your privacy, we do not us |
| e the data collected through the Bing Experience Improvement Program to identify | | e the data collected through the Bing Experience Improvement Program to identify |
| or contact you or target advertising to you. You can turn off the Bing Experien | | or contact you or target advertising to you. You can turn off the Bing Experien |
| ce Improvement Program at any time in the Bing Desktop or Bing Toolbar settings. | | ce Improvement Program at any time in the Bing Desktop or Bing Toolbar settings. |
| Finally, we delete the information collected through the Bing Experience Improv | | Finally, we delete the information collected through the Bing Experience Improv |
| ement Program after 18 months. | | ement Program after 18 months. |
| t | Retention and de-identification. We de-identify stored search queries by removin | t | |
| g the entirety of the IP address after 6 months, and cookie IDs and other cross- | | |
| session identifiers that are used to identify a particular account or device aft | | |
| er 18 months. | | |
| Personalization through Microsoft account. Some Bing services provide you with a | | Personalization through Microsoft account. Some Bing services provide you with a |
| n enhanced experience when you sign in with your personal Microsoft account, for | | n enhanced experience when you sign in with your personal Microsoft account, for |
| example, syncing your search history across devices. You can use these personal | | example, syncing your search history across devices. You can use these personal |
| ization features to customize your interests, favorites, and settings, and to co | | ization features to customize your interests, favorites, and settings, and to co |
| nnect your account with third-party services. Visit Bing Settings to manage your | | nnect your account with third-party services. Visit Bing Settings to manage your |
| personalization settings, or the Microsoft privacy dashboard to manage your dat | | personalization settings, or the Microsoft privacy dashboard to manage your dat |
| a. | | a. |
| Managing search history. When you’re signed-in to a personal Microsoft account, | | Managing search history. When you’re signed-in to a personal Microsoft account, |
| you can erase your search and chat history on the Microsoft privacy dashboard. T | | you can erase your search and chat history on the Microsoft privacy dashboard. T |
| he Search History service from Bing, located in Bing Settings, provides another | | he Search History service from Bing, located in Bing Settings, provides another |
| method of revisiting the search terms you've entered and results you've clicked | | method of revisiting the search terms you've entered and results you've clicked |
| when using Bing search through your browser. You may clear your search history o | | when using Bing search through your browser. You may clear your search history o |
| n a device through this service. The conversations you have with Microsoft Copil | | n a device through this service. The conversations you have with Microsoft Copil |
| ot in Bing are also remembered as “Recent activity”. The history of previous Rec | | ot in Bing are also remembered as “Recent activity”. The history of previous Rec |
| ent activities is saved, with the names of chats based by default on the first q | | ent activities is saved, with the names of chats based by default on the first q |
| uery of the chat. Your Recent activity is displayed on the right-hand side of th | | uery of the chat. Your Recent activity is displayed on the right-hand side of th |
| e chat window when you are using the service. Clearing your history prevents tha | | e chat window when you are using the service. Clearing your history prevents tha |
| t history from being displayed in your Search History or chat history, but does | | t history from being displayed in your Search History or chat history, but does |
| not delete information from our search logs, which are retained and de-identifie | | not delete information from our search logs, which are retained and de-identifie |
| d as described above or as you have instructed through the privacy dashboard. If | | d as described above or as you have instructed through the privacy dashboard. If |
| you are signed-in to a work or school Microsoft account using Microsoft Search | | you are signed-in to a work or school Microsoft account using Microsoft Search |
| in Bing, you can export your Microsoft Search in Bing search history, but you ca | | in Bing, you can export your Microsoft Search in Bing search history, but you ca |
| nnot delete it. Your Microsoft Search in Bing service administrator can see aggr | | nnot delete it. Your Microsoft Search in Bing service administrator can see aggr |
| egated search history across all enterprise users but cannot see specific search | | egated search history across all enterprise users but cannot see specific search |
| es by user. | | es by user. |
| Third-party services that use Bing. You may access Bing-powered experiences when | | Third-party services that use Bing. You may access Bing-powered experiences when |
| using third-party services, such as those from Yahoo!. In order to provide thes | | using third-party services, such as those from Yahoo!. In order to provide thes |
| e services, Bing receives data from these and other partners, including your sea | | e services, Bing receives data from these and other partners, including your sea |
| rch query and related data (such as date, time, IP address, and a unique identif | | rch query and related data (such as date, time, IP address, and a unique identif |
| ier). This data will be sent to Microsoft to provide the search service. Microso | | ier). This data will be sent to Microsoft to provide the search service. Microso |
| ft will use this data as described in this statement or as further limited by ou | | ft will use this data as described in this statement or as further limited by ou |
| r contractual obligations with our partners. You should refer to the privacy pol | | r contractual obligations with our partners. You should refer to the privacy pol |
| icies of the third-party services for any questions about how they collect and u | | icies of the third-party services for any questions about how they collect and u |
| se data. | | se data. |