| Full Terms of Service | | Full Terms of Service |
| Terms of Service | | Terms of Service |
| Last Updated: November 14, 2025 | | Last Updated: November 14, 2025 |
| n | THESE TERMS OF SERVICE CONTAIN A MANDATORY ARBITRATION OF DISPUTES PROVISION THA | n | |
| T REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES IN | | |
| CERTAIN CIRCUMSTANCES, RATHER THAN JURY TRIALS OR CLASS ACTION LAWSUITS. VIEW TH | | |
| ESE TERMS HERE. | | |
| Welcome to 23andMe Terms of Service | | Welcome to 23andMe Terms of Service |
| n | Like the As, Ts, Cs, and Gs that make up your DNA, our Terms of Service (what we | n | Like the As, Ts, Cs, and Gs that make up your DNA, our Terms of Service (what we |
| call the “Terms”) make up the agreement between 23andMe Research Institute (“23 | | call the “Terms”) make up the agreement between 23andMe Research Institute (“23 |
| andMe”) and you. These Terms govern your use and access to 23andMe’s products, s | | andMe”) and you. These Terms govern your use and access to 23andMe's products, s |
| oftware, services, and website (including but not limited to text, graphics, ima | | oftware, services, and website (including but not limited to text, graphics, ima |
| ges, and other material and information) as accessed from time to time by you, r | | ges, and other material and information) as accessed from time to time by you, r |
| egardless if the use is in connection with an account or not (collectively, the | | egardless if the use is in connection with an account or not (collectively, the |
| “Services”). | | “Services”). |
| Please read the Terms carefully, and any policies, guidelines, or rules applicab | | Please read the Terms carefully, and any policies, guidelines or rules applicabl |
| le to such Services, as they constitute a legal agreement between 23andMe and yo | | e to such Services, as they constitute a legal agreement between 23andMe and you |
| u. We also encourage you to review our Privacy Statement for additional informat | | . We also encourage you to review our Privacy Statement for additional informati |
| ion. Of course, if you do not agree with our Terms or any other policies, then d | | on. Of course, if you do not agree with our Terms or any other policies, then do |
| o not use the Services. You can delete your account from your Account Settings a | | not use the Services. You can delete your account from your Account Settings at |
| t any time. | | any time. |
| These Terms apply to you if you live in the United States or if you access our S | | These Terms apply to you if you live outside of the United States, Canada, Europ |
| ervices in the United States. If you live outside the United States, please revi | | ean Economic Area (“EEA”), United Kingdom (“UK”) or Switzerland or if you access |
| ew the Terms available in the respective region specific to the 23andMe Services | | our Services outside of the United States, Canada, EEA, UK or Switzerland. Plea |
| you access. | | se review the Terms available in the respective region specific to the 23andMe S |
| | | ervices you access. |
| 1. Who Can Use the Services | | 1. Who Can Use the Services |
| We believe everyone should be able to access, understand, and benefit from their | | We believe everyone should be able to access, understand, and benefit from their |
| genome. That said, there are a few restrictions about who can use our Services. | | genome. That said, there are a few restrictions about who can use our Services. |
| By using the Services or creating an account, you represent, warrant and agree | | By using the Services or creating an account, you represent, warrant and agree |
| that: | | that: |
| You can form a binding contract with 23andMe; | | You can form a binding contract with 23andMe; |
| You are not an insurance company or an employer; and | | You are not an insurance company or an employer; and |
| You will not use the Services for any investigative forensic genealogy uses. | | You will not use the Services for any investigative forensic genealogy uses. |
| Other Terms and Conditions | | Other Terms and Conditions |
| n | If you choose to use or purchase additional Services for a business or commercia | n | If you choose to use or purchase additional Services, they may have their own te |
| l purpose, or any purpose other than personal use, they may have their own terms | | rms and conditions. The specific terms and conditions associated with the use or |
| and conditions. The specific terms and conditions associated with the use or pu | | purchase of additional Services are made a part of these Terms by this referenc |
| rchase of additional Services are made a part of these Terms by this reference. | | e. Just like you agree to these Terms, you agree to abide by those additional te |
| Just like you agree to these Terms, you agree to abide by those additional terms | | rms and conditions too. If there is a conflict between these Terms and the addit |
| and conditions too. In the event those additional terms may conflict with or be | | ional terms for a specific portion of the Services, the additional terms will go |
| inconsistent with these Terms, including any arbitration provision or dispute r | | vern your use or purchase of the additional Services. 23andMe’s obligations, if |
| esolution provision, these Terms will control. | | any, with regard to Services are governed solely by the agreements according to |
| | | which they are provided, and nothing presented through the Services should be co |
| | | nstrued to alter such agreements. |
| The following terms also govern and apply to your use of the Services, and they | | Each of these terms and conditions may be changed from time to time. Once we pos |
| are incorporated herein by this reference: | | t changes on the Services, they are effective immediately. |
| Membership Terms | | 23andMe may make changes to the Terms in the future. If we make a material chang |
| | | e to the Terms, we will notify you, such as posting a notice on our website or s |
| | | ending a message to the email address associated with your account. By continuin |
| | | g to access or use the Services, you agree to be bound by the revised Terms. |
| Telehealth Terms | | |
| Important Test Info | | |
| Each of these terms and conditions may be changed from time to time. | | |
| 23andMe may make changes to the Terms at any time. If we make a material change | | |
| to the Terms, we will notify you, such as by posting a notice on our website or | | |
| sending a message to the email address associated with your account. By continui | | |
| ng to access or use the Services, you agree to be bound by the revised Terms. | | |
| Risks and Considerations Regarding 23andMe Services | | Risks and Considerations Regarding 23andMe Services |
| Once you obtain your Genetic Information, the knowledge is irrevocable. You shou | | Once you obtain your Genetic Information, the knowledge is irrevocable. You shou |
| ld not assume that any information provided to you, whether now or as genetic re | | ld not assume that any information provided to you, whether now or as genetic re |
| search advances, will be welcome or positive. As research advances, you may need | | search advances, will be welcome or positive. As research advances, you may need |
| to obtain further Services from 23andMe, your physician, a genetic counselor, o | | to obtain further Services from 23andMe, your physician, a genetic counselor, o |
| r other healthcare provider. We encourage you to talk to a genetic counselor to | | r other healthcare provider. We encourage you to talk to a genetic counselor to |
| help you understand your results and testing options. | | help you understand your results and testing options. |
| Some people feel a little anxious about getting genetic health results and you m | | Some people feel a little anxious about getting genetic health results and you m |
| ay learn information about yourself that you do not anticipate. This is normal. | | ay learn information about yourself that you do not anticipate. This is normal. |
| If you feel very anxious, you should speak to your physician or a genetic counse | | If you feel very anxious, you should speak to your physician or a genetic counse |
| lor prior to collecting your sample for testing. Additionally, you may discover | | lor prior to collecting your sample for testing. Additionally, you may discover |
| things about yourself that trouble you and that you may not have the ability to | | things about yourself that trouble you and that you may not have the ability to |
| control or change (e.g., your father is not genetically your father, surprising | | control or change (e.g., your father is not genetically your father, surprising |
| facts related to your ancestry, or that someone with your genotype may have a hi | | facts related to your ancestry, or that someone with your genotype may have a hi |
| gher than average chance of developing a specific condition or disease). | | gher than average chance of developing a specific condition or disease). |
| If the initial processing fails for any of above reasons, we will reprocess the | | If the initial processing fails for any of above reasons, we will reprocess the |
| same sample at no charge to the user. | | same sample at no charge to the user. |
| If the second attempt to process the same sample fails, we will offer to send an | | If the second attempt to process the same sample fails, we will offer to send an |
| other sample collection kit to the user to collect a second sample at no charge. | | other sample collection kit to the user to collect a second sample at no charge. |
| If the second attempt to process the sample is unsuccessful, (up to 0.65% of all | | If the second attempt to process the sample is unsuccessful, (up to 0.65% of all |
| samples fail the second attempt at testing according to 23andMe data obtained i | | samples fail the second attempt at testing according to 23andMe data obtained i |
| n 2019 for all genotype testing),* 23andMe will not send additional sample colle | | n 2019 for all genotype testing),* 23andMe will not send additional sample colle |
| ction kits and the user will be entitled solely and exclusively to a complete re | | ction kits and the user will be entitled solely and exclusively to a complete re |
| fund of the amount paid to 23andMe, less shipping and handling, provided the use | | fund of the amount paid to 23andMe, less shipping and handling, provided the use |
| r shall not resubmit another sample through a future purchase of the Service. | | r shall not resubmit another sample through a future purchase of the Service. |
| n | Note: If the user breaches this policy agreement and resubmits another sample th | n | Note: If the user breaches this policy agreement and resubmits another sample th |
| rough a future purchase of the Service and processing is not successful, 23andMe | | rough a future purchase of the Service and processing is not successful, 23andMe |
| will not offer to reprocess the sample. Even for processing that meets our high | | will not offer to reprocess the sample or provide the user a refund. Even for p |
| standards, a small, unknown fraction of the data generated during the laborator | | rocessing that meets our high standards, a small, unknown fraction of the data g |
| y process may be un-interpretable or incorrect (referred to as “Errors”). | | enerated during the laboratory process may be un-interpretable or incorrect (ref |
| | | erred to as "Errors"). As this possibility is known in advance, users are not en |
| | | titled to refunds where these Errors occur. |
| No Refunds. Except as may be required by applicable law, payments are non-refund | | |
| able and there are no refunds or credits for partially used services. Please ref | | |
| er to 23andMe’s Return and Refund Policy. | | |
| You should not change your health behaviors solely on the basis of Genetic Infor | | You should not change your health behaviors solely on the basis of Genetic Infor |
| mation received from 23andMe. | | mation received from 23andMe. |
| 23andMe’s Services are not intended to diagnose any condition or disease. | | 23andMe’s Services are not intended to diagnose any condition or disease. |
| n | For most common diseases, the genes we know about are only responsible for a sma | n | For most common diseases, the genes we know about are only responsible for a sma |
| ll fraction of the risk. Your ethnicity, environmental factors, and lifestyle ch | | ll fraction of the risk. Your ethnicity, environmental factors, lifestyle choice |
| oices are far more important predictors and may affect the relevance of each rep | | s are far more important predictors and may affect the relevance of each report |
| ort and how your results may be interpreted. | | and how your results may be interpreted. |
| The Services are not intended to tell you anything about your current state of h | | The Services are not intended to tell you anything about your current state of h |
| ealth, or to be used to make medical decisions, including whether or not you sho | | ealth, or to be used to make medical decisions, including whether or not you sho |
| uld take a medication, how much of a medication you should take, or determine an | | uld take a medication, how much of a medication you should take, or determine an |
| y treatment. | | y treatment. |
| If you have concerns or questions about what you learn through 23andMe, you shou | | If you have concerns or questions about what you learn through 23andMe, you shou |
| ld contact your physician or other healthcare provider before making any lifesty | | ld contact your physician or other healthcare provider before making any lifesty |
| le changes. Please note that genetic risk assessment is not applicable to result | | le changes. Please note that genetic risk assessment is not applicable to result |
| s of carrier screening tests. | | s of carrier screening tests. |
| n | 23andMe Services are for research, informational, and educational use only. We d | n | 23andMe Services are for research, informational, and educational use only. We d |
| o not provide medical advice. Please note, the Genetic Information provided by 2 | | o not provide medical advice. Please note:the Genetic Information provided by 23 |
| 3andMe is for research, informational, and educational use only. This means two | | andMe is for research, informational, and educational use only. This means two t |
| things: | | hings. |
| Many of the genetic discoveries that we report have not been clinically validate | | Many of the genetic discoveries that we report have not been clinically validate |
| d, and the technology we use, which is the same technology used by the research | | d, and the technology we use, which is the same technology used by the research |
| community, to date has not been widely used for clinical testing. | | community, to date has not been widely used for clinical testing. |
| Talk to your Healthcare provider. 23andMe does not endorse, warrant or guarantee | | Talk to your Healthcare provider. 23andMe does not endorse, warrant or guarantee |
| the effectiveness of any specific course of action, resources, tests, physician | | the effectiveness of any specific course of action, resources, tests, physician |
| or other healthcare providers, drugs, biologics, medical devices or other produ | | or other healthcare providers, drugs, biologics, medical devices or other produ |
| cts, procedures, opinions, or other information that may be mentioned on our web | | cts, procedures, opinions, or other information that may be mentioned on our web |
| site. If we provide any recommendations and/or potential ways to take action, th | | site. If we provide any recommendations and/or potential ways to take action, th |
| is information is intended for informational purposes only and for discussion wi | | is information is intended for informational purposes only and for discussion wi |
| th your physician or other healthcare provider. The Services are not intended to | | th your physician or other healthcare provider. The Services are not intended to |
| be used by the customer for any diagnostic purpose and are not a substitute for | | be used by the customer for any diagnostic purpose and are not a substitute for |
| professional medical advice. Reliance on any information provided by 23andMe, 2 | | professional medical advice. Reliance on any information provided by 23andMe, 2 |
| 3andMe employees, others appearing on our website at the invitation of 23andMe, | | 3andMe employees, others appearing on our website at the invitation of 23andMe, |
| or other visitors to our website is solely at your own risk. | | or other visitors to our website is solely at your own risk. |
| While we are licensed in the State of California as a clinical laboratory, not a | | While we are licensed in the State of California as a clinical laboratory, not a |
| ll jurisdictions require our Services to be subject to license. Therefore, we ar | | ll jurisdictions require our Services to be subject to license. Therefore, we ar |
| e not universally licensed by all state, federal, or international authorities f | | e not universally licensed by all state, federal, or international authorities f |
| or genetic testing conducted for health and disease-related purposes. In additio | | or genetic testing conducted for health and disease-related purposes. In additio |
| n, there are certain jurisdictions in which we do not offer our Services because | | n, there are certain jurisdictions in which we do not offer our Services because |
| we do not have the required licenses. | | we do not have the required licenses. |
| n | Furthermore, to expand and accelerate the understanding and practical applicatio | n | Furthermore, to expand and accelerate the understanding and practical applicatio |
| n of genetic knowledge in healthcare, we invite all eligible genotyped users to | | n of genetic knowledge in healthcare, we invite all eligible genotyped users to |
| participate in 23andMe Research. When we use the term “Product Development,” it | | participate in 23andMe Research. When we use the term “Product Development", it |
| means research performed for the purpose of new product development and new prod | | means research performed for the purpose of new product development and new prod |
| uct development activities performed by 23andMe on De-identified Information. Th | | uct development activities performed by 23andMe on De-identified Information. Th |
| ese activities may include, among other things, improving our Services and/or of | | ese activities may include, among other things, improving our Services and/or of |
| fering new products or services to you; performing quality control activities; o | | fering new products or services to you; performing quality control activities; c |
| r conducting data analysis that may lead to and/or include commercialization wit | | onducting data analysis that may lead to and/or include commercialization with a |
| h a third party. Participation in such research is voluntary and based upon an I | | third party. Participation in such research is voluntary and based upon an Inst |
| nstitutional Review Board-approved consent document. | | itutional Review Board-approved consent document. |
| *23andMe data on file. | | *23andMe data on file. |
| Next Page: 2. Using the Services | | Next Page: 2. Using the Services |
| Last Updated: November 14, 2025. | | Last Updated: November 14, 2025. |